Supplementary A - London Borough of Hillingdon

Best Value Performance Indicators - Quarter 3
Appendix D
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4
BV16a
BV17a
BV156
BV174
BV175
Local 01
The percentage of local
authority employees with a
disability
The percentage of local
authority employees from
ethnic minority communities
The percentage of authority
buildings open to the public in
which all public areas are
suitable for, and accessible to,
disabled people
The number of racial incidents
reported to the Local Authority,
and subsequently recorded,
per 100,000 population
The percentage of racial
incidents reported to the Local
Authority that resulted in
further action
Respond and deal with
complaints within 10 working
days
2.42% 2.44% 2.44% 2.24%
Director's
Forecast
for Year
End
Comments
Policies are in place and reviewed
regularly to ensure that the council
remains within the natural fluctuation.
Outturn
04/05 in
Quartile
04/05
Outturn
05/06 in
Quartile
05/06
3 3
21.00% 23.37% 23.35% 23.26% 1 1
50.00% 44.44% 46.88% 46.88% 4 4
- 24.13 41.82 60.22 n/a n/a
100.00% 100% 100% 100% 4 4
80.00% 87% 91% 88% N/A n/a
Local 02
Answer telephone calls with 3
rings
90.00% 85% 85% 87%
The telephone system is being
adjusted to reflect the current
structure. There are problems with
performance information availability
in EC&S, F&R, and ASCHH. These
issues will be resolved to give
accurate information by the end of
the financial year.
N/A
n/a
ITEM 06 council plan appendices.xls 57