hotels - Days Out Leaflets

Guest Accommodation
2007 - 2008
how to book
When you have decided where you would like to stay there are several ways of
booking your accommodation.
1. Book directly with the establishment
using the contact details in their advertisement. Please mention you found
them in the Scarborough, Whitby & Filey Guide.
2. Telephone the tourism bureau
accommodation: 01723 383636
general enquiries: 01723 383637
fax: 01723 507302
email: tourismbureau@scarborough.gov.uk
3. Call into one of our Tourist Information Centres on your arrival.
Do not forget accommodation can be difficult to obtain during the
peak holiday periods, therefore it is strongly advised to book early.
What to do if you have a complaint
If you feel you have a reason to complain about the
quality or service of your chosen establishment first
of all take the matter up with the management, this
will give them the opportunity to resolve the matter. If
the problem is not dealt with to your satisfaction, put
your complaint in writing and if further action is
necessary write to the relevant organisation.
(VB) (Enjoy England) Quality in Tourism
Farncombe House, Broadway
Worcestershire WR12 7LJ
AA Accommodation Services
Fanum House, Basing View
Basingstoke RG21 4EA
Accommodation Ratings
When you are booking your holiday accommodation, you need a rating system you can trust. VisitBritain (Enjoy England)
(VB) and the Automobile Association (AA) have developed a system for rating accommodation based on quality and range of
facilities and services.
All the establishments listed in this publication are members of one of the schemes run by the AA and Visit Britain, and every
advertisement will contain the logo of one or both of these, showing the star rating of the establishment on a scale of one to five stars.
The more stars there are, the higher the quality and greater the range of facilities and services are provided.
HOTELS
are assessed by VB and the AA in the
following catergories: Hotel, Small Hotel,
Country House Hotel, Metro Hotel, Town
House Hotel and Budget Hotel. They must
be licensed, offer dinner at least 5 nights
per week (unless a metro Hotel) and have
all rooms en suite or with private bathrooms.
GUEST ACCOMMODATION
is assessed by VB and the AA as Guest
Accommodation, Guest House, Inn, Bed
and Breakfast, Farmhouse or Restaurant
with Rooms. They tend to be personally
run by their owners.
SELF CATERING
ACCOMMODATION
is asssessed only by VB, All aspects of
the accommodation are taken into
account when the rating is awarded.
VB GOLD AND SILVER
AWARDS FOR HOTELS AND
GUEST ACCOMMODATION
Silver Awards recognise exceptional
quality at all levels and Gold Awards
are given to the very ‘best of the best’.
★★★★★
★★★★★
GUEST
ACCOMMODATION
SELF CATERING
THE NATIONAL ACCESSIBLE SCHEME.
On a scale of 1–3, the National Accessible Scheme symbols
indicate a property’s level of suitability for wheelchair users and
visitors with mobility difficulties. Please note however, that as
every person’s needs are different, it is advisable to state any
special requirements at the time of booking.
LEVEL 1 Accessible for persons with
sufficient mobility to climb a flight of stairs
LEVEL 2 Accessible for persons who
use a wheelchair some of the time and can
negotiate a maximum of three steps.
LEVEL 3 Independent. Accessible to
wheelchair users able to transfer to and
from wheelchair unaided.
LEVEL 3 Assisted. Accessible to
wheelchair user who requires assistance
(eg carer, hoist)
WALKERS WELCOME AND
CYCLISTS WELCOME
This UK wide scheme will give walkers
and cyclists the confidence that they
are booking quality accommodation
that meets their particular needs.
HOTEL HOSPITALITY AND
TOURISM ASSOCIATIONS
All of the establishments featured in this guide are members of
one of the following Tourism, Hotel or Hospitality Associations:
Scarborough Hospitality Association
Whitby Hospitality Association
Filey & District Tourism Association
FACILITY SYMBOLS
At the bottom of each establishment’s narrative describe the
range of facilities available. For your convenience the symbol key
is printed on the inside back page.
t ± R ⁄ ~ ¨ > ç — Ò V * t ;
RATES
Rates shown are generally within a ‘from and to’ price range and
usually reflect seasonal variations. On occasions a single night
surcharge is applicable and in some establishments a deposit
may be required.
AA ‘HIGHLY COMMENDED’
logos indicate the very best establishments within
the three, four and five-star catergories.
RATING APPLIED FOR At the
same time of going to press, establishments
showing the ‘Rating Applied For’ logo have joined
the relavent scheme and are awaiting an
inspection.
Highly Commended
★★★★★
FAMILIES WELCOME AND
WELCOME PETS!
This UK wide scheme will give families
and parties with pets the confidence
that they are booking quality
accommmodation that meets their
particular needs.
Rates stated were supplied by the establishments in the summer of
2010 and were believed to be correct at the time of going to press.
Visitors are strongly advised to confirm prices when booking.
Unless otherwise stated, all serviced accommodation prices are
per person per night; all self catering prices are per week; and all
caravan and campsite prices are per pitch per night. (In the case
of serviced accommodation please note the prices shown may be
the lowest B&B price and the highest for BB&EM).
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