AMS flyer ver 2.1

CUSTOMISED APPLICATION
MAINTENANCE &
OPERATIONAL SUPPORT
For many organizations, complex application portfolios combined with a
proliferation of legacy systems can simultaneously lead to both increased
maintenance costs and decreased system performance. As the numbers of
applications required by enterprises continue to grow exponentially, maintenance
and support begin to consume an extraordinary amount of time and resources.
While companies typically turn to service providers for managing specific
applications, this kind of approach limits cost savings and overall value.
Research indicates that global enterprises spend almost $5 in application
management for every $1 spent on new application development. Further, large
enterprises spend an average of 73% of their IT budget on application maintenance.
Evidently, the application maintenance space presents the most opportunity for
realizing cost savings in global enterprises.
Wipro's AMS Practice
Wipro's AMS (Application and Maintenance Support) offers a complete range of
management services allowing clients the possibility of using a pool of trained AMS
experts, with the responsibility for all application management tasks.
Wipro's expertise in application maintenance has seen 90+ active SAP AMS
engagements delivering service to more than 220,000 users across the world.
Wipro is an SAP Certified Applications Maintenance Support Provider – it was the
first partner to achieve “Global Run SAP Implementation Certification”. It has
significant strengths of over 2900 professionals deployed for the AMS engagements
delivering excellence in over 30 countries. Wipro is also equipped with Delivery
Centers to deliver best in class ERP management services and dedicated CoE and
productivity office to drive continuous improvements.
Wipro delivers its services for Operational Transformation with the motto to
“Enhance business efficiency through 'outcome-based services' across applications
and business platforms”. We have developed a high level of competency in providing
Support for enterprise operations remotely for many global corporations.
Operational Transformation Services
Application Outsourcing
(Output based)
Reduce cost of operations - move
towards more predictable output
based pricing mechanism
Application Outsourcing
(Traditional)
Reduce cost of
operations-SLA driven
services on fixed price
Managed Operations
(Apps and Hosting)
Consolidate, rationalize
cost structure and service
performance quality of
enterprise operations

Delivery Methodology
Wipro offers a set of innovative delivery models for addressing every possible customer requirement. These models focus on optimizing the service
delivery method to ensure increased savings but with predictable quality deliverables at every service location. To ensure a seamless delivery process,
Wipro also follows an established escalation processes to ensure timely response and issue resolution.
Service Request Model Factory Model
• Low Overhead
• Reduced Cost
• Predictable Service
Levels
Suitable for
organizations with
distributed teams and
highly specific work
environments
Unique Value Proposition
With a dedicated Applications Maintenance team, Wipro has both significant and direct experience in the support and maintenance of complex
applications, platforms and solutions. Some of the value additions we provide include the following:
Flex Delivery
Model
• 24x7 supt
• Pay-By-Drink
(Instance Based
Pricing)
• Potential cost
savings ~ 20%
• Reduces
business risk
• Industry best
practices
Experience in similar
engagements
• Providing global • End-to-end root
support in similar
engagements
• Worked with customers on
changing environment
• Experience in managing
complex ERP environments
• Optimized processes & learning
from other engagements
• Well established &
proven tool sets
• Economies of Scale
• High Process Maturity
• Development/
Enhancement capacity
Encourages consistency
in delivery and can
increase variability of costs
E2E Support
Standards - Run SAP
cause analysis
• Seamless issue resolution
between Wipro – SAP
• Proactive Monitoring
& Alerts
Flex-Delivery Model
• Standardized
processes
• Efficiencies across
business units
• Access to specialists
• Value based pricing
Suitable for diversified
companies in low
security environments.
Can be inexpensively
outsourced for standard
requirements
Highly leverage able model
Partnerships
with SAP
• Preferential
Partnership Status
• Joint GTM
• Investments for
Long term strategic
alignment
Competency Center
• Build competency in
emerging areas
• Flexibly leverage Wipro
CoEs and SMEs
Suited for enterprise-wide
initiatives, across multiple
regions and business units.
Best practices sharing and
retention of high level
skill sets.
Competency center are
highly leverage-able and
scalable models
AMS
Expertise
• ITIL gap analysis &
roadmap to mature
support processes
• Dedicated AMS CoE
and productivity office
to drive benchmarking
& improvement in
AMS engagements
IND/BRD/APR 2012-MAR 2013