Cognos ReportNetTM Installation and Configuration Guide

Appendix B: Troubleshooting
Database Connectivity Errors When Running Reports
You receive a database connectivity error (for example, Oracle service name could not be
resolved) when you run a report.
This may occur if the ReportNet server computer is not configured for connectivity with the
query database computer.
In a distributed environment, requests can be sent to any ReportNet server computer. You must
install database API software on every ReportNet server and configure the servers identically, to
access all defined data sources.
Unable to Exit a Tab Sequence When Using
Keyboard-Only Navigation in Cognos Configuration
If you use the Tab key to navigate in Cognos Configuration, you may experience problems
exiting a tab sequence. For example, in the Properties window, you can press the Tab key to
move from one property to another. However, because Cognos Configuration is a Java
application, when you want to close the Properties window, you must press Ctrl+Tab.
PDF Report Does Not Print But Print Status Shows
Succeeded
You chose to Print the Report in PDF Format on a network printer using a Windows installation
of ReportNet, but it did not print.
When you start the ReportNet service using Cognos Configuration, the account under which
ReporNet runs, usually the local system account, may not have access to network resources. If
you use a network printer, you must either specify an account that has access to the printer or
configure the ReportNet service so that it can access the printer.
PDF Outputs Too Large
Your chose to run PDF reports, but they are too large.
By default, all fonts are embedded to ensure they display properly. More specifically, the
minimum number of glyphs required from a given font are embedded. This may result in
increased network resource consumption due to the size of the font information.
To limit the number of embedded fonts to a specific list, you must manually edit and then rename
a configuration file.
If a font you have chosen not to embed does not display properly, you must either change the
configuration to embed the font, or use a different font.
Steps
1. Go to the crn_location/configuration directory.
2. Open the PdfDefaults.cps.noEmbed file in an editor.
3. If you want to add fonts to the current list of fonts to embed, which includes the Arial, Times
New Roman, Courier New font families, add the font name to the list beside the
dfltFontEmbeded property.
For example, dfltFontEmbeded = "Arial;Times New Roman;Courier New;NewFont"
Tip: Ensure each font family is separated by a semi-colon (;).
4. Change the default setting for the dfltUseEmbeded property, if required:
• To embed all fonts, change the value to "0".
• To embed only the fonts listed for the dfltFontEmbeded property, use the default value,
"1".
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