Cognos ReportNetTM Installation and Configuration Guide

Appendix B: Troubleshooting
Steps to Reconfigure Oracle and DB2 Databases
1. On the computer where you installed Content Manager, start Cognos Configuration.
2. In the Explorer window, under Data Access, Content Manager, right-click Content Store
and click Delete.
This deletes the default resource. You can configure ReportNet to access only one content
store.
3. Right-click Content Manager, and then click New resource, Database.
4. In the Name box, type a name for the resource.
5. In the Type box, select the type of database and click OK.
6. In the Properties window:
• If you are use a DB2 database, for the Database name property, type the database
alias.
• If you use an Oracle database, type the appropriate values for the Database server
and port number and Service name properties.
7. Click the Value box next to the User ID and password property and then click the edit
button when it appears.
8. Type the appropriate values in the Enter the user ID and password dialog box and then
click OK.
9. From the File menu, click Save.
The logon credentials are immediately encrypted.
Steps to Reconfigure Microsoft SQL Server Databases
1. On the computer where you installed Content Manager, start Cognos Configuration.
2. In the Explorer window, under Data Access, Content Manager, click Content Store.
By default, ReportNet uses properties for a Microsoft SQL Server database.
3. If necessary, in the Properties window, change the default value for the Database server
and port number.
4. For the Database name property, type the name of the database you previously created in
Microsoft SQL Server to use as the content store.
5. Click the Value box next to the User ID and password property and then click the edit
button when it appears.
6. In the Enter the user ID and password dialog box, type the appropriate values and then
click OK.
7. From the File menu, click Save.
The logon credentials are immediately encrypted.
Web Server Error When Trying to Browse Images
When you want to insert an image into a report and you try to browse to the location (URL)
where the image is located, an error message like the one below appears:
Web server error:
501 Not Implemented
To browse images on a Web server, you must enable Web-based Distributed Authoring and
Versioning (WebDAV) on your Web server.
Note: iPlanet Web server does not support WebDAV.
Steps to Enable WebDav
1. If you are using an Apache Web server, configure WebDAV for your server.
For more information, see the Apache documentation.
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