Cognos ReportNetTM Installation and Configuration Guide

Appendix B: Troubleshooting
For Content Manager to connect to the content store, the content store must use the appropriate
character encoding.
Database
Oracle 8.1.7
Oracle 9i
DB2 UDB
Mircrosoft SQL Server
Character encoding
UTF8
UTF16
AL32UTF8
AL32UTF16
Codeset UTF-8
UTF8
UTF16
To resolve this problem, you must recreate the content store database using the correct
character encoding, or convert the character encoding. For more information, see the database
vendor documentation.
Case-sensitive Collation Sequence
If the following messages appear in the log file, the database you created for the content store
uses a database collation sequence that is case-sensitive:
CM-CFG-5063 A Content Manager configuration error was detected while connecting to the
content store.
CM-SYS-5122 The content store database has a default collation that is case-sensitive.
Content Manager requires a content store that has a case-insensitive collation.
CM-SYS-5123 The content store database server uses the collation Latin1_General_CS_AS.
CM-SYS-5007 Content Manager build @cm_build_version@ failed to start! Review the Content
Manager log files and then contact your system administrator or customer support.
To resolve this problem, you must recreate the content store database using a database
collation sequence that is context-insensitive. For more information, see the database vendor
documentation.
Invalid Configuration Settings for the Content Store
If the following or similar messages appear in the log file, you did not configure the content store
correctly in Cognos Configuration.
For Microsoft SQL Server:
CM-CFG-5063 A Content Manager configuration error was detected while connecting to the
content store.
CM-CFG-5036 Content Manager failed to connect to the content store. The connection
string is "jdbc:JSQLConnect://localhost:1433/cm".
Failed Logon:com.jnetdirect.jsql.x: Cannot open database requested in login 'cm'. Login
fails. url:jdbc:JSQLConnect://localhost:1433/cm
For DB2:
CM-CFG-5063 A Content Manager configuration error was detected while connecting to the
content store.
CM-SYS-5003 Content Manager is unable to access the content store database. Verify your
database connection parameters and then contact your database administrator.
[IBM][CLI Driver] SQL1013N The database alias name or database name "CM123" could not be
found.
For Oracle:
CM-CFG-5063 A Content Manager configuration error was detected while connecting to the
content store.
CM-CFG-5036 Content Manager failed to connect to the content store. The connection
string is "jdbc:oracle:thin:@localhost:1521:pb1"
ORA-01017: invalid username/password; logon denied
To resolve this problem, check the configuration settings you specified in Cognos Configuration
for the content store.
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