Cognos ReportNetTM Installation and Configuration Guide

Appendix B: Troubleshooting
When you cannot resolve a problem, the final resource is your Cognos technical support
representative. To analyze a problem, your technical support representative requires information
about the situation and the symptoms that you are experiencing. To help isolate the problem,
collect the necessary data before you contact your representative.
Unable to Start ReportNet
You may not be able to start the ReportNet service or process if one of the default ports is used
by another process.
Tip: To view the current network TCP/IP network connections, use the netstat command.
Use Cognos Configuration to change the default port that ReportNet uses.
When you change the port used by the local dispatcher, you must change the value of the
Dispatcher URI property. Because the change affects all the URIs that are based on the local
dispatcher, you must change the URIs of all local components. By default, local components
contain localhost in the URI.
For example, if you install all components on one computer and you change the dispatcher port,
you must also change the port in the local Content Manager URI and local SDK URI.
If you change the dispatcher port in the local Dispatcher URI, ensure that you specify the new
port numbers when you configure remote computers that use the Dispatcher URI, Content
Manager URI, and SDK URI properties.
Steps to Change the Default Port
1. Start Cognos Configuration.
2. In the Explorer window, click the appropriate group or component:
• To change the port number for the dispatcher, click Environment.
• To change the port number for the local log server, under Environment, click Logging.
3. In the Properties window, click the Value box next to the property that you want to change.
4. If you change the dispatcher port, ensure that you change the ports in other URIs that
contain a local host.
5. From the File menu, click Save.
6. From the Action menu, click Start.
Current Configuration Settings Are Not Applied to Your
Computer
You change default property values or add a resource to your installation in Cognos
Configuration. After saving the current configuration, you may not see the changes or be able to
use the resource in the run-time environment.
To apply the new settings to your computer, you must restart the ReportNet service.
Steps to Restart the ReportNet Service
1. Open Cognos Configuration.
2. From the Actions menu, click the appropriate command:
• If the ReportNet service is currently running, click Restart.
• If the ReportNet service is stopped, click Start.
108 Cognos ReportNet TM