ITN_037_Guide_01_janvier 09_BD.pdf - ITnation

2009 

Le guide 

banking 

solutions 

au Luxembourg 

• Les workshops ITbanker 

• Les entreprises spécialisées 

• L'annuaire des prestataires 

Guide réalisé par le service commercial d’ -

Juillet 2008 

Télécom 

Septembre 2008 

Fund Industry 

Octobre 2008 

Business Intelligence 

Décembre 2008 

ECM & Storage 

Janvier 2009 

Banking Solutions 

Mars-avril 2009 

Consultance et 

Développement 

GUIDE 

ANNUEL 

Mai-juin 2009 

Infrastructure : 

sécurité, télécom 

et stockage 

Juillet-août 2009 

Outsourcing 

et Resourcing 

Septembre-octobre 2009 

Applications d'entreprise : 

CRM, ERP et ECM 

Novembre-décembre 2009 

Finance : banque et 

fonds d'investissement 

Janvier-février 2010 

Stratégie : 

BI et BPM 

Retrouvez les Guides ITnews 

en supplément de chaque magazine 

CONTACT: Géraldine BARBAUT 

geraldine.barbaut@itnews.lu 

Tél. : +352 26 10 86 26

sommaire 

est un service 

MAKANA S.A. 83 rue de Hollerich • L-1741 Luxembourg • Grand-Duché de Luxembourg 

Tél. : +352 26 10 86 26 • Fax : +352 26 10 86 27 • E-mail : info@itnews.lu • Internet : www.itnews.lu 

Contact : Géraldine Barbaut - Chef de projet : E-mail : geraldine.barbaut@itnews.lu - Tél. : +352 26 10 86 26 

Photography Raoul Somers - www.raoulsomers.lu / Layout - Piranha et Petits Poissons Rouges - itnews@piranha.lu 

Fiches entreprise Workshops ITbanker 

Agility 

Orbium 4 

Callataÿ&Wouters and SAP 5 

Security 

IBM & Skillteam 6 

SEPA : PSD and Exceptions & Investigations 

Ineum Consulting 8 

Skillteam 9 

Business Process Outsourcing - B-Source 10 

Saas - Clearstream Services 12 

Customer Centricity 

Avaloq 13 

New Access 15 

Regulation & Risk 

FRSGlobal 16 

Avaloq 18 

Business Software Consulting 20 

Callataÿ&Wouters 22 

Clearstream Services 24 

Deloitte 26 

ERI Bancaire 28 

FRS Global 30 

IBM 32 


KPMG 36 

New Access 38 

Orbium 40 

PricewaterhouseCoopers 42 

Siemens IT Solutions and Services 44 

Temenos 46 

Annuaire des entreprises 48

Time-to-market and Agility 

What is thinkable is also possible 

Agility is “the ability to move quickly and easily” and flexibility is “the ability to change / adapt 

to suit new conditions, situations or circumstances”. Applied to the financial sector, these 

two concepts imply that “change” and the “way to handle it” are at the heart of the concerns 

of today’s companies and most particularly of banks. 

In that respect, two different 

approaches can be taken 

towards change : 

• reactive, trying to adapt as best 

one can to the external changes 

forced upon the financial institution 

by the surrounding environment. IT 

is frequently seen as a necessary 

evil and the bank’s strategy will 

often be to adopt a purely costcentric 

behaviour. 

• proactive, meaning that financial 

institutions take a voluntary approach 

towards change, enabling them to 

adapt swiftly to external constraints 

and also to be capable of deciding 

on new strategic action, vis-à-vis 

the market, to be one step ahead 

of competitors. 

How executives of financial institutions 

perceive IT depends on the 

approach adopted. “Necessary evil, 

i.e. pure cost centre, or business 

strategy enabler ?” 

Since the arrival of the PC in the early 

eighties, the way we handle processes 

and transfer data has been 

completely revolutionized : e-banking 

applications, straight-through 

processing, electronic connections 

to stock exchanges or brokers, online 

data-feeds are all (r)evolutions, 

more and more complex financial 

instruments that need to be handled 

properly and in a secure way, etc. All 

of these are examples of the changes 

that have occurred in the financial 

industry and which banks have to 

adapt to or take advantage of if they 

wish to remain competitive. 

On top of that, the regulatory environment 

has also been enforced in 

recent years with regulations like 

Basel II, IFRS and MiFID. Given what 

has happened to the financial markets 

at the end of 2008, it is very likely 

that this trend is going to continue. 

All these often mandatory changes 

generate extra burden for a bank’s 

IT department, especially those with 

in-house developments or older 

applications that are not evolving fast 

enough and which are in the Decline 

phase of their lifecycle. 

Finally, the major trend of mergers 

& acquisitions in an ever more globalised 

market requires agility from 

IT departments to adapt and consolidate 

their different systems. 

This trend has accelerated during 

these past months of financial crisis. 

All banks, whatever their size, have 

to adapt to these changes, whether 

they like it or not! It is simply a matter 

of survival and nothing else but a 

Darwinian process. 

Therefore, to remain on the competitive 

edge of the market, financial 

institutions have to integrate these 

external evolutions into their own 

strategy. That implies quickly creating 

and providing new products or 

services to the market, rapidly opening 

branches to address new clients, 

setting up IT or operational hubs 

(back-office centralisation, payment 

hubs), etc. 

Avaloq, as a software provider, puts 

every effort into supporting this “proactive” 

attitude towards change so 

as to enable financial institutions 

to take advantage of those market 

opportunities. Everything in Avaloq’s 

strategy, from its release cycle to its 

software architecture, focuses on 

innovation and the ability to be flexible 

and execute fast. Some concrete 

examples are : (a) the fully integrated 

software architecture avoiding data 

redundancy, replication or interface 

maintenance ; (b) the open interface 

concept providing an easy and 

standardised way of connecting thirdparty 

systems to the Avaloq Banking 

System (e.g. headquarter tools or 

specific reporting engines) ; (c) fully 

parameterisable workflows (from front 

to back office including accounting) ; 

(d) decision rules (for workflows, cost 

& fees, etc.) ; (e) the open object modelling 

engine that allows the creation 

of new and complex financial instruments 

; and much more. 

Furthermore, in order for banks 

to rapidly take advantage of this 

flexibility, Avaloq provides a preparameterised 

version of its software 

(the Model Bank) enabling a fast 

implementation project. Changes, 

adaptations and improvements are 

possible afterwards and can be made 

by the bank itself according to specific 

needs. Thereby, the banks can 

quickly decide on and implement new 

strategies without being dependent 

on the software provider. The result 

is a shorter time to market. 

4 2009

Time-to-market and Agility 

Leveraging existing 

strengths 

In an ever-changing economic environment companies need 

to be endowed with the best tools and methodologies to allow 

the fastest time-to-market and software flexibility. 

The wealth management process is moving at a rapid pace to 

incorporate new products, processes, regulatory requirements and 

to address ever-changing customer demands. Service providers need 

to be able to respond quickly to business changes whilst leveraging 

application infrastructure to address new business requirements. 

While infrastructure is seen as a commodity 

and therefore not the core 

business of a wealth management 

firm, it is vital for banks to adapt their 

service delivery and technology to 

cater effectively to client needs in their 

target growth markets. This includes 

achieving error-free transaction 

processing via an agile wealth management 

platform to ensure a shorter 

time to market. However, outdated or 

fragmented core systems often create 

obstacles for the front-office to 

manage customers effectively and 

maximize revenues. 

To meet the challenges of a more 

demanding customer, stricter regulations, 

increased globalization, 

and stronger cost pres sures, banks 

need sound, future-proof information 

technology that gives the agility 

to address arising market conditions 

and business requirements. For institutions 

of all sizes, this technology 

is the strategic weapon for surviving 

and growing in a fast-paced industry. 

For leading banks, the answer 

lies in standard, scalable solutions 

built on the principles of service-oriented 

architecture (SOA).This use of 

cutting-edge technology can assist 

banks in maximize their competitive 

advantage, comply with the latest 

regulations, minimize costs, and 

increase customer satisfaction. 

Deployed on the SAP NetWeaver 

tech nology platform, Thaler Wealth 

Management adopts an enterprise 

service-oriented architecture (enterprise 

SOA). Integrated with the Thaler 

Core Banking solution, Thaler Wealth 

Management is a front-to-back office 

core banking solution from Callataÿ 

& Wouters which includes pre-configured 

modules to enable a fast, 

low-risk implementation. Designed 

with open architecture, the platform 

offers the ability to integrate with 

third party solutions, adding a broad 

range of features and functionalities. 

Completely pre-configured and easy 

to implement, this powerful solution 

can support a wide range of client 

prefer ences and investment choices. 

Due to the embedded SAP analytical 

capabilities in Thaler, banks and 

wealth managers benefit from the 

advantages of a robust and agile 

solution, backed up by the lean 

analytical backbone of SAP. Sophisticated 

analytics can be deployed, to 

leverage the opportunities presented 

by targeted clients to explore prospects 

for cross-selling and fee-based 

personalized advice. 

Banks who comprehensively understand 

their clients will be able to 

leverage existing strengths to transform 

and adapt their service delivery 

and technology to cater effectively 

to client needs in their target growth 

markets. Technology is, without 

doubt, an important enabler in delivering 

efficient actionable advice for 

Wealth Managers, but it is only a supporting 

tool in the client-to-advisor 

relationship, which plays a key role in 

managing the bank’s customers. 

2009 5

security 

Managing threats, 

reducing fraud and 

maintaining client trust 

Complex industry regulations and threats to revenue, reputation 

and operations have converged to make security and 

fraud chief concerns for financial companies. At the same 

time, many financial institutions are integrating with partners 

and enabling interactive customer services to support 

aggressive growth in today’s competitive business climate. 

New business and technology initiatives carry inherent IT risk and 

must be balanced with the ongoing need to pre serve trust and protect 

reputation. Only a robust IT security program enables banks and 

financial markets organizations to extend services securely. To be 

successful, security management should be part of a broader model 

of manag ing operational risk and fraud without adversely impacting 

business processes or customer services. 

Laurent Busser, Head of e-Business 

and Swift developments, SkillTeam 

Luxembourg 

As one of the earliest adopters of 

IT security technology, the financial 

sector far outpaces many other 

industries in network and information 

protection. Even so, the growing 

complex ity of the IT environment and 

the subsequent increase in security 

point products have made it difficult 

to integrate a holistic security strategy 

with overall business planning. All the 

while, security threats are evolving, 

vulnerabilities are increasing rapidly, 

and data leakage continues to present 

sig nificant risk in terms of liability, 

cost and impact on reputation. 

You may already be replacing obsolete 

security solutions and / or layering on 

additional security in what seems like 

a never-ending cycle. But even when 

you operate with well-defined business 

strategies, your security may consist 

primarily of endpoint solutions that lack 

integration. With finite security dollars, 

you may wonder where to invest next, 

how to prioritize security requirements 

according to best practices and how 

to leverage past security investments. 

More than ever, you may recognize 

the need to optimize security investments 

by taking a more holistic view 

of threat mitigation and developing 

effective policies using commonly 

available tool sets. Financial executives, 

chief information security 

officers and IT staff understand the 

high stakes of security, but they often 

lack the real-time metrics and operational 

reporting to support security at 

the same level as other IT initiatives. 

Despite such challenges, success ful 

and protected financial institutions 

continue to focus on secure IT efforts 

that help differentiate the business, 

accel erate threat management, and 

meet government, industry and 

business partner compliance requirements. 

TRUSTED SECURITY 

ADVISER 

As an industry-leading IT integrator 

and partner to global organizations, 

IBM is an established technology 

adviser to banks and financial institutions 

and is able to bring superior 

security tools to the financial industry. 

IBM takes threats seriously - and it 

has the research to prove it. 


Pierre Noël, WW Security & Risk 

Management chez IBM Corp. 



Driving benefits 

from PSD and SEPA 

PSD (Payment Services Directive) or the European directive on 

Payment services from November 13, 2007, (2007 / 64 / CE) 

lays the necessary legal foundations to create a truly unique 

payments-market in Europe. The directive is a decisive step 

in the implementation of SEPA (Single Euro Payments Area). 

The European Member States and the European Economic Area 

(Liechtenstein, Norway and Iceland) will have to transpose the 

directive in their national legal framework before November 1, 2009. 

In Luxembourg, the Minister of Finance supervises the transposition 

of PSD into national law, under the eye of the European Commission, 

and brings together the actors that are concerned by the law. 

The directive is a legal support for SEPA 

and includes a regulatory objective 

with an incentive to improve transparency 

and increase the competition 

Jean Diederich, Senior Manager 

chez INEUM Consulting 

between actors, while also enhancing 

the protection of consumers. From a 

practical point of view, PSD reaches 

all the transactions between the bank 

and the client : the basic terms and 

conditions, the cycle of execution, 

the obligation to transmit some information, 

the compensations and the 

unauthorized payments. Also, the 

directive defines strict rules, such as 

the list of information that should be 

sent to the clients when a new contract 

of payments comes into play 

and the information that must be sent 

before, during and after the payment 

process. 

The objective of PSD is to protect 

the consumer through the release 

of information and conditions on 

the payment services provider (Title 

III) and through defining rights and 

duties between the client and the 

services provider (Title IV), which 

are also partly applicable to professionals. 

Contrary to numerous other 

directives that are limited to great 

principles, PSD provides technical 

and operational payment service 

details. The directive also prescribes 

the necessary service levels upon 

payment and the allowed time for 

service execution and declares who 

is responsible for faults.


SEPA : 

PSD and Exceptions 

& Investigations 

Industry figures indicate that 2-5% of all payments give rise 

to an exception. While this might be seen like a very low 

proportion of the overall payments processed, it is in fact a 

growing cost and a point of pain for all the industry players 

– the banks, the financial institutions and their private or 

institutional customers, It is therefore crucial for the industry 

as a whole to address this issue by applying technology 

to common exception types in order to resolve payments 

investigations in a fully standardised and automated way. 

Yves Quaedpeerds, 

Senior Business Analyst and Consultant 

in Finance, IBM / Skillteam Luxembourg 

Today, the pressure to automate the 

process of Payments Exceptions and 

Payments Investigation is higher than 

ever. Industry regulations such as 

SEPA and FATF7 are forcing banks to 

become more efficient and find new 

ways to mitigate revenue-attrition. 

At the same time, improving customer 

service levels has become a 

critical differentiator between cash 

management offerings. Quick and 

efficient resolution of problems is 

a key influencing factor in banks’ 

customer retention rates. Financial 

Institutions are therefore also looking 

at implementing new online services 

at a lower unit cost. This will lead to 

higher profitability. 

Their customers are also eager to 

reduce the turnaround time of their 

payment enquiries. It will speed up 

payments reconciliation and allow 

for better control of payables and 

receivables. 

Implementing Exceptions and Investigations 

standards and process will 

allow you to perfectly automate your 

payments enquiries as it provides 

you with a very strict business and 

communication protocol. A clear 

definition of the actors, their roles, the 

communication flows and exchanged 

messages guarantee higher STPrates 

while a clear rulebook endorses 

industry practice and best usage. 

Benefits of implementing 

E&I for banks : 

• Reduce the enquiry costs 

• Become AML-compliant in 

a smooth way 

• Improve your customer service 

• Grow your business while maintaining 

your customer service level 

• Generate additional revenue 

Benefits of implementing 

E&I for Clients : 

• Get transparency on payments 

enquiries 

• Support central accounting / 

treasury management 

• Reduce the enquiry costs 


Business Process Outsourcing 

Outsourcing as Part 

of the Bank’s 

Corporate Strategy 

Meet Dr Hendrik Van Gammeren, BPO expert at Swiss company 

B-Source 

Checklist for 

a successful BPO : 

• The bank must have 

a sourcing strategy. 

• The BPO provider must 

demonstrate knowledge 

of the banking industry and 

expertise and experience in 

outsourcing. 

• There must be an established 

community within the BPO 

provider. 

• Canvas a number of 

providers and have these 

offers evaluated by an 

independent external 

consultant specializing 

in outsourcing. 

• The provider should have 

a proven track record. 

Outsourcing is very fashionable 

among banks at present. Why is 

the process slower when it comes 

to outsourcing their entire business 

processes ? 

Outsourcing of payment transactions 

and securities administration is clearly 

very well established, but this is much 

less true of other processes such as client 

master data administration and the 

lending business. That could be a sign 

of the immaturity of sourcing in bank 

processes. Compared with the situation 

in manufacturing industry, vertical 

integration has traditionally been very 

high at banks, with excessive numbers 

of highly individual in-house solutions 

hindering benefits of scale from being 

exploited and costs from being cut. It 

is therefore no wonder that Business 

Process Outsourcing (BPO) is progressing 

slowly. Many banks are redefining 

their operational business models to 

fit their growth strategies. Outsourcing 

decisions will only be taken once the necessary 

operational models are in place. 

What are the essential requirements 

for banks with regards to BPO ? 

The bank must define its own business 

model before any outsourcing of 

business processes can take place. It 

must then define its sourcing strategy, 

or it will not be able to invite comparable 

bids from rival outsourcing 

providers. It is also important for the 

bank to engage an external consultant 

who can provide expert support 

and above all who knows the ‘rules 

of the sourcing game’. 

What mistakes can banks make 

when opting for BPO ? 

It is naïve to believe that the outsourcing 

provider will solve all IT problems. 

A bank that does not have its own IT 

and back-office under control cannot 

expect that the provider can accomplish 

miracles. 

What processes can banks definitely 

not outsource ? 

Management, sales and client-facing 

processes cannot be outsourced. In 

short : everything that sets a bank 

apart from its competitors. There are 

also legal requirements such as banking 

acts and regulatory provisions in 

each country that can prevent or 

affect outsourcing. 

Is BPO an automatic cost cutter ? 

No, not automatically and certainly 

not in every case! Even where cost 

reduction is possible through benefits 

of scale and standardization, 

cost reduction is not a given. For 

example, there are banks that opt for 

outsourcing even though their costs 

are already low because their IT infrastructure 

and applications are nearing 

the end of their lifecycle. 


Dr Hendrik Van Gammeren, 

BPO expert at Swiss company 

B-Source 

When considering outsourcing is 

the size of the bank important ? 

No, size as such is not important. 

The critical factor is the number 

of members in the community of 

the ‘outsourcer’. This will provide 

economies of scale and skill 

sets. BPO providers need a certain 

number of sophisticated and 

mature banks as clients. This will 

determine whether the community 

is strong enough to develop the 

community’s platform. 

Does the bank have to be in a 

community in order to reap cost 

benefits ? 

Not necessarily, but by nature many 

communities are created around a 

banking software. B-Source’s BPO 

offering is powered by Avaloq. As such, 

we have created a community of BPO 

clients that use the Avaloq banking 

platform. B-Source is an Avaloq BPO 

partner and also has a partnership with 

the Competence Center Sourcing of 

the University of St. Gallen. 

There are only a handful of BPO 

providers in Switzerland. Where is 

the banking market going ? 

We see the market trending toward 

a small number of standard packages 

tailored to particular segments 

in the banking industry. It is crucial 

to develop diverse communities to 

take advantage of these packages. 

As standardization and transparency 

improve, the market grows more 

mature, prices fall allowing more 

competition in the industry. 


Saas 

Clearstream Services, 

une plate-forme 

bancaire complète 

à votre service 

Il y a plus d’un an, en annonçant la création d’une plateforme 

bancaire intégrée, Clearstream Services a été la première 

société de la place de Luxembourg à proposer une solution 

fonctionnelle globale sous forme d’un service. 

Dès son avènement, cette solution visait à offrir un service avec 

une couverture fonctionnelle aussi large et flexible que possible et 

reposant sur les ressources, les compétences IT et l’expérience d’un 

acteur majeur de la place bancaire Luxembourgeoise. Cette approche 

permettait au banquier de se concentrer sur son core business sans 

devoir s’inquiéter des aspects IT intégralement pris en charge par des 

partenaires leaders dans leurs domaines et disposant du statut de PSF 

requis par la CSSF. 

Depuis lors, au contact de différents 

prospects et clients, cette solution 

a considérablement évolué. Elle 

se compose de tous les éléments 

nécessaires aux activités d’une banque 

avec pour la partie back-office le 

progiciel Thaler Wealth Management 

de Callataÿ & Wouters, la solution 

Triple A de Odyssey pour les aspects 

front-office de même que Financial 

Analytics de FRS pour la génération 

du reporting légal. A ceci s’ajoutent 

la suite K+ de Thomson Reuters pour 

la gestion de transactions et de risques, 

de même que la suite cama TM 

d’Information Mosaic pour la gestion 

des « corporate actions ». 

Opérationnellement, les partenaires 

assurent ensemble la gestion, la 

maintenance et le support de tous 

les modules fonctionnels disponibles, 

la mise à disposition et la gestion 

de l’infrastructure technique IT, les 

back-ups de même que le DRP. 

En plus de sa flexibilité, un avantage 

important du service offert réside 

dans le fait que son coût d’utilisation 

est lié au volume d’activité de 

la banque. Le management peut 

donc à l’avance connaître les frais 

de fonctionnement de son informatique 

en fonction de ses prévisions 

business. 

En matière de technologie, le service 

est transparent pour l’utilisateur. 

Ce qui importe c’est que la solution 

soit disponible aux heures et suivant 

les paramètres définis dans le SLA. 

La technologie sous-jacente doit 

permettre à la banque d’évoluer sans 

contrainte. Les systèmes mis à disposition 

utilisent les technologies les 

plus modernes et sont opérés 24h 

sur 24. L’ensemble des composants 

systèmes et de télécommunication 

est redondant et distribué sur 

des centres de calculs distants et 

entièrement sécurisés. 

D’un point de vue organisationnel, 

l’utilisateur reste maître de ses choix. 

C’est pourquoi il est nécessaire qu’il 

dispose d’une ou plusieurs personnes 

ayant aussi bien des compétences 

bancaires qu’IT. Ce sont ces personnes 

qui font le lien entre la banque 

et ses besoins et les partenaires 

regroupés autour de Clearstream 

Services, assurant la fourniture d’un 

service de qualité pouvant évoluer 

en fonction des exigences du client. 

Nos clients actuels partagent également 

leurs expériences et proposent 

et discutent des améliorations ou des 

adaptations relatives au service ou à 

la couverture fonctionnelle. Un Users 

Group devrait d’ailleurs bientôt voir le 

jour afin de mutualiser leurs idées et 

les évolutions proposées. C’est ainsi 

que l’archivage électronique ou l’AML 

sont venus ou viendront compléter 

l’offre initiale. 


SaaS 

© Photography Raoul Somers 

Michel Rodriguez, Head of IT External Business 

of Clearstream Services 

LA PERFORMANCE 

AU SERVICE DU CLIENT 

La première version de l’offre d’une 

plate-forme bancaire en mode SaaS, 

incluant Thaler Wealth Management 

et FRS a été faite en mai 2007. Cinq 

mois plus tard, NEPB, filiale du Crédit 

Mutuel Nord Europe était en production. 

Ce premier client a été suivi par 

Dresdner Bank Luxembourg qui a 

choisi cette même plate-forme pour 

sa filiale située en Belgique. Elle est 

en production depuis fin 2007. Petercam 

Luxembourg sera opérationnel 

dans le courant du premier trimestre 

2009, et un grand acteur de la place 

de Luxembourg sera opérationnel en 

mai 2009 avec Triple A. Le groupe 

ING procède actuellement à la mise 

en place de l’offre cama TM dans le 

cadre de l’introduction d’une solution 

unique à destination de 8 de ses 

filiales situées dans des pays de l’est 

de l’Europe, de même que pour la 

Belgique et les Pays-Bas. Cinq des 

filiales sont déjà opérationnelles. L’entité 

de gestion de fonds alternatifs de 

Credit Europe Bank (Suisse) a été la 

première à utiliser le module K+. Elle 

a été suivie par Société Générale 

Securities Services à Paris. 

Clearstream est l’un des 10 plus 

grands utilisateurs mondiaux du 

réseau SWIFT. Il est apparu très rapidement 

que l’offre SaaS devait se 

doter d’une interface vers le monde 

SWIFT. C’est devenu réalité en 2007 

et depuis lors plusieurs institutions 

financières profitent de l’infrastructure 

SWIFT de Clearstream au travers de 

son offre Swift Service Bureau. Parmi 

celles-ci on compte Natixis, NEPB, 

Compagnie de Banque Privée et 

Petercam à Luxembourg, de même 

que des utilisateurs internationaux 

tels que Petercam à Bruxelles, la 

Banca Regionale Europea S.P.A. à 

Nice, ou la Banque de Dépôt et de 

Crédit de Djibouti. Cette solution intéresse 

également les assurances qui 

bientôt viendront s’ajouter aux clients 

existants. 

En créant cette offre Saas et en la faisant 

évoluer en fonction des besoins 

de ses clients, Clearstream Services 

et ses partenaires ont prouvé qu’il 

est possible de capitaliser sur des 

ressources locales pour créer un hub 

bancaire disponible pour les banques 

situées au Luxembourg comme à l’extérieur 

de nos frontières, en parfaite 

harmonie avec le souhait du gouvernement 

luxembourgeois lorsqu'il avait 

créé la loi relative aux PSF. 


customer centricity 

Have a holistic view 

of your clients… 

to support your strategy 

Three aspects about «customer 

centricity» must first be highlighted 

: 

1- All think it is a good idea! It is considered 

to be an elementary part 

of doing business well, one of the 

major factors for success. 

2- Everybody claims they are! Has 

anyone ever heard a company 

say “we ignore the wishes of our 

customers” or “customers come 

second” ? 

3- Nobody really is sure what it is! 

Although all claim to agree and 

perform accordingly, there is no 

common and clear definition of 

what it actually means. 

Googling the term “Customer 

Centricity” results in 145’000 hits. 

Obviously, the topic is widely discussed 

and opinions are many. 

Wikipedia defines it as follows : 

“Customer centricity refers to the orientation 

of a company to the needs 

and behaviours of its customers, 

rather than internal drivers (such as 

the quest for short-term profit)”. So 

far so good, but what does it actually 

mean ? Very often the hits lead 

directly to CRM sites – the term is 

used to suggest that a CRM system 

is the easy (or only ?) way to make 

processes customer centric. And 

(almost) all lead to the same conclusion 

: Customer centricity achieves 

higher customer satisfaction and 

therefore leads to higher customer 

retention and acquisition rates, and 

thus to better profitability. Thus the 

(obvious) conclusion seems to be : 

the aim of customer centricity is to 

move the focus from short to longterm 

profitability. 

However, the problem seems to lie 

not in the objective (who would mind 

enhanced profitability), but in the 

identification of the “needs and behaviours” 

of customers. This requires a 

holistic view of the customer, and no 

system will ever be able to provide this 

view without a customer’s willing ness 

for in-depth participation. 

• Customers’ needs depend on their 

status, life cycle, mobility requirements, 

diversity and lifestyle. 

• Customers’ behaviour depends on 

knowledge, risk willingness, personality 

and relationship type. 

And they influence each other : 

it has been known that marriage 

(and especially the birth of a child) 

has an impact on needs as well as 

on behaviour. Similarly, personality 

certainly impacts behaviour as well 

as needs (an independent person 

acts and expresses his / her will 

differently, compared to a trustful, 

passive person). 

One more important question must 

be asked : are the client’s needs and 

behaviours always right, and represent 

the benchmark of what a bank 

must offer ? Certainly not! The bank 

must decide which needs and behaviours 

it is willing to satisfy. Saying “no” 

to customers outside the defined 

scope is a must. 

In conclusion, customer centricity 

means : 

• Defining what you can / are willing 

to do (the bank’s business strategy) 

• Knowing your customer and ensuring 

the customer’s willingness to 

offer you a holistic view 

• Matching the offerings with the 

needs. Else, downgrading to a pure 

product customer (“take what you 

want without active advisory”) 

• Offering the right products and 

services at the right time over the 

right channels to the right customer 

(execute the right advisory 

process) 

Thus, it all starts with knowing one’s 

own strengths and weaknesses and 

being able to say “no” where there is 

a mismatch. 

Avaloq supports a holistic customer 

view by providing a CRM system 

integrated into the transaction booking 

engine and the position keeping 

system. Further, positional data held 

at other banks may also be maintained, 

as well as freely definable 

relationships between customers 

(keyword “family office”). This way, 

access is simultaneously available to 

static customer data, evaluation and 

performance of the valuables of a 

customer or customer group, as well 

as to (banking) behaviour changes. 


customer centricity 

Are you ready to capture 

and retain the HNWI’s of 

this world ? 

Private banks in Switzerland and Singapore are keeping the 

momentum by currently massively investing in client centric 

applications with the unique aim of capturing a larger share 

of the private banking growth. New Access proposes a 360° 

view of these latest investment trends. 

Jean-François Bequevort, Directeur 

de New Access Luxembourg 

Private Banking has always been a traditional key activity in Luxembourg. 

Even if the local private banking sector has experienced a substantial 

growth in recent years, market conditions are moving and impose some 

drastic changes in the way business is done. A failure to adapt might 

cause serious issues when facing a stronger and growing competition 

originating from multiple Private Banking Centers. Private banking 

customer population is shifting from old traditional regional clientele 

and family wealth to new entrepreneurs, executives and offshore HNWI. 

Many local financial institutions massively 

invested in the so-called “back 

office” in the last four years. These 

investments where driven by some 

rationalization at group level, major 

regulatory reforms such as CoREP, 

FiNREP and MiFID or by a strategy 

designed to enhance some processes 

running behind the scene. 

The unfortunate consequence is the 

lack of focus that was often given on 

the business side of the infrastructure, 

namely the front office and the 

relationship management at large. 

Many banks in Switzerland and Asia 

already understood the fundamental 

need to re-invest in customer centric 

solutions and applications. In doing 

so, even in difficult times, they prepare 

themselves to get the most out 

of the HNWI and UHNWI new waves 

popping up in offshore countries. 

Investments are targeting three main 

business objectives : 

Target and attract new customers by 

facilitating the prospect management 

cycle within the bank, by accelerating 

the account opening procedure, 

by managing segmented customized 

campaign, by using referrals,… 

Retain and serve existing client base 

by providing customer relationship 

managers with superior tools and 

workbenches, by managing customer 

data (including central file) in a 

business proactive way, by creating 

relevant profiling and segmentation 

(risk aversion, portfolio strategy,…), 

by generating individual high quality 

dynamic statements, by personalizing 

each key relation, … 

Increase operational efficiency in 

the front office. In highly competitive 

situations, there is a strong need to 

do more with less. Banks are today 

investing to get the most from hard 

to recruit CRM, facilitating their daily 

job and their relationships with other 

departments such as compliance, 

customer services, IT. 

New Access is a Swiss headquartered 

private banking software company 

serving financial institutions in more 

than 19 countries. The New Access 

approach is based on the philosophy 

that it is essential to understand, and 

to be able to satisfy, clients’ needs. 

That’s why a great deal of effort is 

put into working within clients’ own 

frameworks and business models in 

order to provide them with the best 

customer centric products and solutions. 

Not only does the company 

constantly strive to be at the cutting 

edge of technology, it also remains 

flexible and thinks outside the box. 

In today’s complex banking industry, 

New Access SA will always be one 

step ahead, providing adaptable 

solutions so that square pegs actually 

fit into round holes! 


egulation & risk 

A paradigm shift 

to spark progress 

One consequence of the recent upheavals in the financial 

industry will certainly be an increase in regulatory demands 

in the future. 

Governments as “guarantors of last resort” will demand to know what 

they are responsible for. Regulation, already perceived by Chief Risk 

Officers as the top source of risk in its own right during the years before 

the sub-prime crisis,* will become even more so in the years ahead. 

Regulatory demands aside, internal demands for better risk and return 

management are bound to increase at a rapid pace. 

The current state of thinking, organisation 

and IT infrastructure in the 

financial industry is unable to meet the 

additional demands for higher quality 

financial analysis. The cost of financial 

analysis – of which regulation is only 

a small part – is a consequence of 

segregated thinking which leads to 

the expensive silo architecture commonly 

found in the financial industry 

today. This cost is likely to explode 

in the near future in the absence of a 

paradigm shift. 

However, this situation is not a consequence 

of a natural law but a 

self-inflicted situation due to a lack 

of sound first principles in financial 

analysis. 

The speaker, Dr. Willi Brammertz, cuts 

the Gordian knot of an expensivelyproduced 

chaos, showing that all 

financial analysis goes back to a few 

and well ordered base rules. 

Based on these rules, it is possible to 

derive any financial analysis - including 

regulatory reporting. Thus the 

proposed paradigm shift could trigger 

real progress within the financial 

sector. Once we think about financial 

analysis along these principles, organisation 

and IT structure should follow, 

leading to more meaningful and less 

expensive financial analysis. 

* Various CSFI / PWC Banana skin reports and Regulatory 

Risk : Trends and Strategies for the CRO. 

The Economist Intelligence Unit. July 2005). 

Dr Willi Brammertz, 

Senior Advisor at FRSGlobal 


fiches entreprise 

Avaloq 18 

Business Software Consulting 20 

Callataÿ & Wouters 22 

Clearstream Services 24 

Deloitte 26 

ERI Bancaire 28 

FRS Global 30 

IBM 32 


KPMG 36 

New Access 38 

Orbium 40 

PricewaterhouseCoopers 42 

Siemens IT Solutions and Services 44 

Temenos 46

Avaloq : 

essential for banking 

"What is thinkable is also possible", 

Ludwig Wittgenstein 


Frédéric Kemp 

Country Manager 

Tel. : +352 26 49 34 90 

e-mail : frederic.kemp@avaloq.com 

employEEs 

in Luxembourg 10 

Worldwide employees 560 

Number of references 


SectOr Bank & Finance Industry 

ActivitIEs 

- Banking & Finance Solutions 

- Fund Management Solutions 

- Outsourcing Solutions 

Company profile & commercial offers 

The Avaloq Group, with branch offices in Luxembourg and Singapore, is 

the market leader in Switzerland in the field of standard banking software. 

For over a decade, the Swiss company has been developing and marketing 

the Avaloq Banking System, trusted by leading financial service 

providers in private, retail and universal banking in international financial 

centres worldwide. 

Through a network of specialists consisting of first-class distribution, 

implementation, software and technology partners as well as the Avaloq 

Community, Avaloq offers its customers a comprehensive all-in-one solution 

– a modular, innovative and integrated standard software package for 

the financial sector. Avaloq is held by management and employees. 

The Avaloq Banking System 

Avaloq Banking System is an innovative and integrated IT platform which 

embraces modern banking practices. 

It is an ideal solution for asset managers, plus private, retail and commercial 

banks, wanting to increase their business efficiency and intending 

to protect their competitive advantage and long-term profitability. Avaloq 

Banking System ensures that individual financial service providers stand 

out from the crowd. 

Its modular and open architecture provides comprehensive functionality, 

covering a variety of banking products, and enables the optimisation and 

breakdown of the value chain. 

Avaloq Banking System’s flexible design allows financial institutions to adapt 

swiftly to changing market conditions, including the ability to rapidly launch 

new products and implement new business models. 

The Avaloq Community – Network of Excellence 

The Avaloq Community is a competence-sharing forum for Avaloq customers 

and Avaloq implementation partners. The members of this "network 

of excellence" jointly develop innovative and effective solutions at various 

levels, think about potential new business models, and can enter into collaboration 

if they wish. Joining the Community does not put the customer 

under any obligation. In specific areas of competence - for example financing, 

portfolio management or trading - Community members can take an 

active or a passive role, depending on whether they want to be a leader 

or a follower. 

Avaloq Luxembourg S.à r.l. 20, rue Eugène Ruppert • L-2453 Luxembourg 

Tél. : +352 26 49 34 90 • Fax : +352 26 49 33 34 • www.avaloq.com • info@avaloq.com 


XMS is an STP Control Architecture, 

natively designed to deliver 

true generic reconciliations. 

Based upon new technology standards, 

XMS is a truly open platform. 

On top of existing controls, reconciliations, 

risks mastering and exceptions 

management modules, XMS offer all 

the necessary flexibility and evolution 

capabilities to cover any existing and 

future control / matching need. 

Fabrice Thiels 

Responsable Commercial 


ActivitIEs 



- Business Process Solutions 

- Finance Regulatory Solutions 

- Development Consultancy 

and Services 

commercial contact 

Eric Belvaux 

Sales Manager 

Tel. : +32 2 517 61 08 

e-mail : EBelvaux@Businessoftware.biz 


Founded in 2003, Business Software Consulting (BSC) is dedicated to 

enhance STP level in Back-offices’ daily control operations. 

These enhancements are achieved through the use of our ‘XMS’ software 

which acts as a flexible and scalable global STP Control Platform 

(XMS stands for eXtensible Matching System). 

XMS solutions are fully customizable to easily cope with customers’ 

needs, bank’s requirements and their respective legal obligations. 

Developed products 

Our portfolio of solutions ranges from ‘black-box’ systems up to configurations 

supporting hundreds of simultaneous international users. 

As a Generic STP Control Architecture, our XMS can be seen as a “toolbox” 

already operating controls in the following fields : 

• Cash reconciliation (nostrii and internal accounts) 

• Securities reconciliations (transactions & Statement of Holdings) 

• Forex & Money Market (3-way confirmation reconciliation) 

• Operational Risk 

Innovative aspects / Advantages 

XMS is able to integrate all standard and non-standard message formats 

: SWIFT, SIC & EUROSIC, SECOM, CODA, flat files (CSV, ...), 

EXCEL, XML, EUCLID (Euroclear), ... 

XMS uses User-defined values to handle comparison rules (matching 

criteria, control and others), risk attribution rules, alerting, searches and 

results sorting etc. 

Also, taking advantage of its open architecture, XMS can be configured 

to connect to other systems involved in the workflow (front, middle and 

back office tools, inter-bank messaging tools). Information conveyed 

through different systems can then be permanently monitored in order 

to guarantee smooth STP workflow. 

Technical architecture 

• n-tier architecture, 

• JAVA based platform, 

• XML native design, 

• SQL RDBMS, 

• “in & out” multi protocols connectors 

Business Software Consulting (BSC) Park Atrium – 11 Rue des Colonies • B-1000 Brussels • Belgium 

Tél. : +32 2 517 61 08 • Fax : +32 2 517 65 08 • www.businessoftware.biz • sales@businessoftware.biz 



Callataÿ & Wouters is a global, best-in-class provider of solutions and 

professional services for the Banking sector, with headquarters in Brussels 

and subsidiaries in several EMEA and Asian countries. Its solutions 

for multi-channel and core-banking – Thaler Banking Solutions - are 

installed in over 40 banks in 15 countries. In 2007, Callataÿ & Wouters 

closed a strategic partnership with SAP. Thaler is now deployed on the 

technology platform from SAP and integrated with SAP solutions for 

Accounting and Risk Management. 

The Thaler product line offers multi-channel and core banking capabilities 

for retail banks, corporate banks and wealth management firms. 

The Thaler Wealth Management solution is a modular and fully integrated 

end-to-end package that helps wealth, investment, and asset 

management firms – along with financial advisors – serve all levels of 

affluent clients. 

Some lighthouse customer references for Thaler : Commonwealth Bank 

Australia, Rabobank, Sarasin, BNP Paribas, National Savings & Investments, 

Dresdner Bank. 

For further information : www.cw-thaler.com 

Marc De Groote 

CEO Callataÿ & Wouters 

employEEs 



SectOr ICT Service Provider 

ActivitIEs 


- Business Intelligence Solutions 




Frédéric Stiernon 

Country Sales Manager 

Tel. : +352 46 65 48 209 

e-mail : frederic.stiernon@c-w.lu 

Callataÿ & Wouters 89 E, Pafebruch – Parc d’Activités Mamer-Capellen • L-8308 Capellen 

Tél. : +352 46 65 48 • Fax : +352 46 65 49 • www.cw-thaler.com • company@cw-thaler.com 


ScAlAble, end-TO-end 

Banking Solution 

‡ Retail, private and corporate banking 

capabilities 

‡ Agility to serve growth and innovation 

‡ Operational excellence 

‡ Total risk management 

‡ Run on SAP state-of-the-art technology 

www.cw-thaler.com

Yves Baguet 

Managing Director 

employés 

au Luxembourg 718 

Secteur ICT Service Provider 

Activités 


- Datacenter & Infrastructure 

Solutions 


contact commercial 

Michel Rodriguez 

Head of IT External Business 

Tél. : +352 243 35098 

e-mail : 

michel.rodriguez@clearstream.com 

Profil de l’entreprise et offres commerciales 

Banking Software as a Service 

Clearstream Services, en partenariat avec deux spécialistes de 

l'informatique bancaire et financière, propose une offre «SaaS» 

aux institutions financières. 

En partenariat avec Callataÿ & Wouters, Odyssey Asset Management 

Systems, Clearstream Services propose une solution SaaS aux institutions 

financières qui reprend les services back-office de Thaler (Callataÿ 

& Wouters) ainsi que les services front-office de Triple A (Odyssey) et 

couvre une chaîne fonctionnelle complète en totale adéquation avec 

les besoins du monde financier. L'offre va de l'implémentation au suivi 

de production 24 / 24, en passant par le support aux utilisateurs et le 

Disaster Recovery Plan. 

D'autres partenariats stratégiques viennent compléter cette offre SaaS 

avec Information Mosaic et son offre cama (Corporate Actions Management) 

et, avec Thomson Reuters et sa suite applicative Kondor+ 

(Trade and Risk Management). 

L'offre Clearstream Services repose sur trois piliers : les "Hosting and 

IT Managed Services", les services ASP et SaaS, et les services SWIFT 

(SWIFT Service Bureau). Des solutions de gestion de réseaux, de sécurité 

et d'archivage électronique de documents enrichissent cette offre. 

Clearstream Services est accrédité par le Ministère des Finances Luxembourgeois 

en qualité de Professionnel du Secteur Financier (PSF de 

Support). Clearstream Services est certifié par Det Norske Veritas (DNV), 

une des organisations de certification les plus réputées au monde, 

comme répondant aux standards internationaux ISO 9001 :2000 / TickIT 

pour la Gestion de Qualité de même que ISO / IEC 20000 :2005 pour 

la Gestion des Services IT. 

À propos de Clearstream Services : 

Clearstream Services est le département IT de Clearstream, la branche 

règlement-livraison et conservation de titres du groupe Deutsche Börse, 

la plus grande organisation boursière au monde en terme de chiffre 

d'affaires et de capitalisation de marché. 

Clearstream Services S.A. 42, Avenue J. F. Kennedy • L-1855 Luxembourg • Tél. : +352 24 33 24 34 

Fax : +352 243 63 24 34 • www.clearstream.com • it.services@clearstream.com 


Here 

Flexible solutions, tailored to your needs. Relationship management, 

built on deeper understanding. Service excellence - that you can take 

for granted. Clearstream Services. Right here, where you need us. 

IT Hosting and Managed Services - SaaS Solutions 

get more


Thierry Hoeltgen 

Partner 

Joël Vanoverschelde 

Partner 


Au Luxembourg, avec plus de 1100 collaborateurs, Deloitte est 

l’un des premiers prestataires de services professionnels de la 

place. Depuis plus de 50 ans, Deloitte délivre à une clientèle 

nationale et internationale des services à haute valeur ajoutée, 

dans les domaines suivants : audit, fiscalité, gestion des risques, 

advisory, business & IT consulting. 

Avec plus de 25.000 collaborateurs dans plus de 80 pays à travers le 

monde, nos services de consultance et de conseils se classent parmi 

les meilleurs au niveau mondial. La qualité de nos talents pluridisciplinaires 

nous permet de fournir une solution totale à nos clients, quels 

que soient leur taille, leur profil géographique ou leurs besoins. En intégrant 

les compétences de toute l'entreprise, nous mettons en place 

une architecture d'équipe sans pareille répondant véritablement aux 

exigences des clients en matière de solutions à source unique. 

La présence de Deloitte à Luxembourg est forte de 250 consultants 

dont 80 consultants IT travaillant en étroite collaboration avec les différentes 

lignes métiers de la firme. Concentrés sur la création de valeur, 

nous mettons à la disposition de nos clients des outils et des méthodologies 

(CIO Framework , Reverse engineering , Project Management 

Program ) afin de leur apporter les meilleures solutions. 

employés 

au Luxembourg 1.100 

employés Worlwide 165.000 

Chiffre d'affaires 

127.000.000 e 

Secteur Services financiers 

Activités 

- Audit 

- Tax 

- Consulting 

- Financial Advisory 

Deloitte S.A. est membre du réseau Deloitte Touche Tohmatsu, l’un des 

premiers cabinets de services professionnels mondiaux. Avec 165.000 

personnes dans plus de 140 pays, notre groupe sert plus de 80% des 

entreprises majeures au monde. 


Thierry Hoeltgen 

e-mail : thoeltgen@deloitte.lu 

Joël Vanoverschelde 

e-mail : jvanoverschelde@deloitte.lu 

Deloitte S.A. 560, rue de Neudorf • L-2220 Luxembourg 

Tél. : +352 45 14 51 • Fax : +352 45 14 52 40-1 • www.deloitte.lu • contactlu@deloitte.lu 


IT investments need 

appropriate decisions 

Can you improve your 

Return On Investment? 

Businesses today face a definite need to optimise each IT decision and every 

IT investment. With IT becoming, more than ever, a strong competitive asset, 

companies cannot afford to have only a limited understanding of IT Returns 

on Investment (ROI). 

At Deloitte, we have specialist IT consultants backed up by specialist business 

consultants. Our mission is to enhance your organisation’s performance, 

productivity and profitability through pertinent IT choices, then to implement 

these choices with you. By being a unique partner who can both advise on 

and implement solutions, we enable our clients to: 

• Build a comprehensive IT plan in alignment 

with your overall business strategy 

• Measure at any time the relevance 

of your IT choices and their 

conformity to your company’s 

IT strategy 

• Achieve optimal IT solutions 

to meet the organisation’s 

ongoing needs. 

Deloitte S.A. 

560, rue de Neudorf 

L-2220 Luxembourg 

www.deloitte.lu 

© 2008 • Deloitte S.A. • All rights reserved.

Riccardo Ricci 

Sales Manager 


Built to suit your business. 

ERI Bancaire est une société de dimension internationale, 

spécialisée dans la conception, le développement, la distribution 

et le support du progiciel bancaire : OLYMPIC Banking System. 

Bien implantée sur les plus grandes places financières d’Europe, ERI 

Bancaire se distingue par sa politique de proximité auprès de ses clients. 

Elle est présente à Bruxelles, Genève, Londres, Lugano, Luxembourg, 

Monaco, Paris, Singapour et Zurich. 

Forte de plus de 530 collaborateurs hautement qualifiés, ERI Bancaire 

se positionne comme leader dans le domaine des progiciels bancaires. 

Elle occupe la première place sur les marchés luxembourgeois, monégasque 

et suisse. 

Progiciel bancaire intégré et en temps réel, multi-langues, multi-devises, 

multi-sites, multi-dates, OLYMPIC Banking System est reconnu 

comme le plus complet du marché par les établissements bancaires 

les plus exigeants. Particulièrement évolutif, il assure la couverture des 

besoins Front, Middle et Back-office et offre, entre autres, les fonctionnalités 

suivantes : Gestion de fortune (PAM), Customer Value Management 

(CRM), e-banking, Front-Office / Marchés, Middle et Back-Office (titres, 

marché des changes, marché des capitaux, crédits, transferts), Agents 

externes, OPCVM-SICAV, comptabilité sociétés, communication interbancaire, 

Business Intelligence, Reporting réglementaire, Compliance 

Information system, STP. 

employés 


employés Worlwide 530 

Nombre de références (clients) 

luxembourgeoises 48 


Activités 




Riccardo Ricci 

Tél. : +352 46 10 50-1 

e-mail : luxmkt@lux.eri.ch 

Grâce à la haute flexibilité de son système paramétrique, OLYMPIC 

Banking System répond également à toute demande de personnalisation. 

OLYMPIC Banking System, de par son vaste éventail d’outils de 

traitement, d’analyse, d’aide à la décision et de contrôle, est la solution 

retenue par de nombreux établissements bancaires et financiers, au 

niveau international dans les secteurs du PRIVATE BANKING, RETAIL 

BANKING, UNIVERSAL BANKING, FUNDS AND TRUST, e-BANKING. 

OLYMPIC Banking System a été choisi par plus de 280 banques et 

établissements financiers répartis dans 35 pays dans le monde et plus de 

20 000 utilisateurs bénéficient chaque jour de la puissance d’OLYMPIC 

Banking System pour leur plus grande satisfaction. 

ERI Bancaire Luxembourg S.A. 3b, boulevard du Prince Henri • L-1724 Luxembourg 

Tél. : +352 46 10 50-1 • Fax : +352 22 42 22 • www.eri.ch • www.olympic.ch • luxmkt@lux.eri.ch 



FRSGlobal : the only true supplier of global risk management and 

regulatory compliance solutions on a unified platform 

Single or multi-country, risk and / or regulatory, branch or head office – 

FRSGlobal provides proven risk and regulatory compliance solutions to 

meet the financial market’s current and future demands. 

FRSGlobal’s coverage includes both local prudential and global reporting 

(IFRS / FinREP, Basel II / CoREP and MiFID) – which is achieved by 

leveraging a common DataFoundation to harness financial intelligence 

across an enterprise, while maintaining the country-specific requirements. 

The solutions from the FRSGlobal REPORTINGCentre enable financial 

institutions to address major regulatory and compliance requirements 

locally and globally, offering full coverage for over 30 countries. 

Marc Gillis 

Sales Director EMEA South 

employEEs 



Number of rEfErences 

IN luxembourg 80 


ActivitIEs 




The FRSGlobal RISKCentre solutions cover market risk, credit risk 

and operational risk and address Pillar II requirements such as liquidity 

risk, interest-rate risk in the banking book, stress testing and scenario 

analysis and capital planning. 

FRSGlobal has nearly 20 years of industry expertise and its solutions 

are used in over 1500 financial organisations - including 41 of the top 

50 global banking institutions. 

FRSGlobal is headquartered in Brussels with a further 19 other offices 

in North America, Europe, Dubai and Asia Pacific and Japan. 

commercial contactS 

Marc Gillis 

Tel. : +352 621 22 03 28 

e-mail : marc.gillis@frsglobal.com 

Audrey Collignon 

Sales Executive 

Tel. : +352 661 84 00 46 

e-mail : audrey.collignon@frsglobal.com 

FRSGlobal Luxembourg S.A. 89F, rue Pafebruch • L-8308 Capellen 

Tél. : +352 26 19 10 45 • Fax : +352 26 19 10 30 • www.frsglobal.com • info@frsglobal.com 



Pascal Lanser 

Director IBM Luxembourg 

Tel. : +352 36 03 85-1 

e-mail : pascal_lanser@be.ibm.com 

employEEs 

IN Luxembourg 195 

Worldwide employees 386,558 


ActivitIEs 




- Security Solutions 

- Datacenter & Infrastructure 

Solutions 


Stop talking, start doing. 

IBM Luxembourg is active in the sales, marketing, and delivery of all IT 

solutions developed by the IBM Corporation. Our entity Global Technology 

Services delivers IT infrastructure projects designed according to 

the specific requirements of our clients. Global Business Services performs 

business consulting missions as well as application development 

and system integration projects. IBM Services Financial Sector (ISFS) is 

IBM's subsidiary with 'Financial Sector Professional' (PSF) accreditation 

delivering services to the Luxembourg financial sector. 

IBM Internet Security Systems 

Complex industry regulations and threats to revenue, reputation and 

operations have converged to make security and fraud chief concerns 

for financial companies. New business and technology initiatives carry 

inherent IT risk and must be balanced with the ongoing need to preserve 

trust and protect reputation. Only a robust IT security program 

enables banks and financial markets organizations to extend services 

securely. To be successful, security management should be part of a 

broader model of managing operational risk and fraud without adversely 

impacting business processes or customer services. 

Besides security our areas of focus are : 

Hardware : the entire range of servers and storage, 

from the mainframe to blades. 

Software : Tivoli, Rational, Data management, Lotus, COGNOS. 

Global Technology Services : 

• Business Continuity & Recovery Services 

• Storage Management 

• Security Management, including Internet Security Services 

• Site & Facility Management 

• Server Management 

• Outsourcing Services 

Global Business Services : 

• Development, maintenance and integration of applications 

• Consulting and implementations of financial packages 

• Consulting and implementation of solutions 

in Human Capital Management. 

Global Financing : 

Leasing solutions for IBM and OEM products. 

IBM Belgium S.A. Luxembourg Branch 1, Ceinture Um Schlass • L-5880 Hesperange 

Tél. : +352 36 03 85-1 • Fax : + 352 36 04 16 • www.ibm.com / be / en 


TALKING 

SECURES CONFERENCE ROOMS. 

DOING 

SECURES INFRASTRUCTURES. 

Every year, Hughes secures over one billion financial transactions. To make sure 

their customers’ networks were secure, Hughes made a timetable. And a call to IBM. 

Net net? Security audit and compliance done ahead of schedule. Read the case 

study at ibm.com/doing/security STOP TALKING START DOING 

IBM, the IBM logo and ibm.com are registered trademarks or trademarks of International Business Machines Corporation in the United States and/or other 

countries. Other company, product and service names may be trademarks or service marks of others. © Copyright IBM Corporation 2008. All rights reserved.


Jean DIEDERICH 

Senior Manager 

employés 


employés Worlwide 4000 

Nombre de références (clients) 

luxembourgeoises >20 

Secteur Consulting in Strategy, 

Organisation and ICT 

Activités 







Eric CRABIE 

Tél. : +352 26 37 74 20 

e-mail : ecrabie@ineum.com 

Jean DIEDERICH 

Tél. : +352 26 37 74 99 

e-mail : jdiederich@ineum.com 


Et votre vision devient entreprise 

Ineum Consulting est une société de conseil en stratégie, organisation 

et systèmes d’information. Ineum Consulting assiste ses clients dans la 

réalisation de leurs choix stratégiques, opérationnels et technologiques, 

en toute objectivité. 

La gamme de services qu’elle couvre, focalisée sur la connaissance 

profonde des métiers de ses clients et sur sa capacité à mettre en 

œuvre des solutions spécifiques, représente une force de proposition 

unique. – Ineum Consulting – 1300 collaborateurs, présent en Australie, 

Belgique, France, Maghreb, Luxembourg, Pays-Bas, Suisse, Royaume- 

Uni et États-Unis - fait partie de Management Consulting Group Plc, 

qui dispose de plus de 30 bureaux répartis sur les 5 continents. Plus 

d’information : www.ineumconsulting.com 

Ineum Consulting déploie une double expertise dans les grands secteurs 

économiques et les fonctions de l’entreprise. Lors de vos projets, 

Ineum Consulting regroupe les experts de vos secteurs d’activités 

(Institutions financières, Industrie, Produits de grande consommation 

et distribution, Energie, utilities et environnement, Middle market, Communications 

et médias, Secteur public, Santé, Sport, Organismes de 

protection sociale, Transports et Immobilier) et les responsables de ces 

fonctions qui sont : 

• Stratégie 

• Marketing, sales et services 

• Opérations, performance industrielle 

• Finance, comptabilité et contrôle de gestion 

• Ressources humaines et conduite du changement 

• Stratégie et transformation des systèmes d’information 

• Programmes complexes et solutions d’entreprises 

• Subventions et financements 

• Développement durable 

Ineum Consulting Luxembourg S.A. 41, zone d’activité Am Bann • L-3372 Leudelange 

Tél. : +352 26 37 74 1 • Fax : +352 26 37 74 982 • www.ineumconsulting.com • infoluxemburg@ineum.com 


et votre vision devient entreprise 

De l’inspiration à l’idée, du projet à sa réalisation, votre vision devient entreprise 

Pour devenir plus performantes, les organisations ont un besoin constant d’évolution. Dans ce cadre, 

Ineum Consulting se consacre exclusivement au métier du conseil. Car sans indépendance, la compétence 

ne saurait rester longtemps objective. Reconnus pour leur excellence et leurs connaissances sectorielles 

et organisationnelles, nos 1300 collaborateurs vous feront bénéficier, au travers de démarches 

collaboratives, de méthodologies et de références éprouvées au niveau national et international. Experts 

dans la conduite de programmes et projets de transformation, ils n’ont qu’un objectif : votre objectif. 

www.ineumconsulting.com 

Algeria - Australia - Belgium - France - Luxembourg - Morocco - Netherlands - Switzerland - UKI - USA

Alain Picquet 

Partner, Head of Advisory 

employés 


employés Worlwide 130.000 

Chiffre d'affaires 

110.000.000 e (2007) 

Secteur Enterprise Services 

Activités 

- Banking & Finance 

Solutions / Services 

- Fund Management 


- Business Intelligence 


- Business Process 


- Finance Regulatory 



KPMG, un partenaire IT d’expérience 

KPMG propose ses services autour de trois axes majeurs : 

AUDIT, TAX & ADVISORY. 

KPMG a développé un ensemble de services informatiques et organisationnels 

visant à fournir des solutions efficaces aux problématiques 

rencontrées par ses clients et notamment aux impératifs de croissance, 

de performance et de gouvernance. 

Dans le monde de la banque et celui des fonds d’investissement, 

KPMG a développé des offres spécifiques telles que : 

- La reprise de nouveaux clients (migration de clients d’un prestataire 

vers un autre) 

- La rédaction de schéma directeur informatique ou comment 

assurer un responsable informatique de l’alignement de sa stratégie 

informatique par rapport à la stratégie business de l’entreprise. 

- La rédaction de cahiers des charges dans un environnement 

fonctionnel de plus en plus sophistiqué. La compréhension de 

l’ensemble de la législation et des instructions des régulateurs est 

un élément essentiel de ce service. 

- La sélection et l’implémentation de packages spécialisés dans la 

banque, le métier des titres, la gestion d’actif, l’administration de 

fonds, l’agent de transfert, la trésorerie. 


Alain Picquet 

Tél. : +352 22 51 51 7910 

e-mail : alain.picquet@kpmg.lu 

KPMG 9, Allée Scheffer • L-2520 Luxembourg 

Tél. : +352 22 51 51-1 • Fax : +352 22 51 71 • www.kpmg.lu 


© 2008 KPMG, the Luxembourg member firm of KPMG International, a Swiss cooperative. All rights reserved. 

KPMG Who else ?


Wealth Management front office 

& client centric solutions 

New Access SA is a leader in the banking software industry and is specialized 

in electronic document management with Logical Access®, in 

portfolio management with Olivia®, in banking relationship management 

with Branch® and in clients’ reports and legal document generation with 

Xeres. New Access runs operation in Singapore, Dubai and Luxembourg 

and is headquartered in Geneva, Switzerland. 

The private banking landscape is changing and many banks in Asia 

and Switzerland already understood the fundamental need to re-invest 

in customer centric solutions. In doing so, even in difficult times, they 

prepare themselves to get the most of the new waves of HNWI and 

UHNWI popping up in offshore countries. 

New Access is a Swiss headquartered private banking software company 

serving financial institutions in 19 countries. Our value proposition 

is the optimization of the front-office solutions and processes, with the 

following objectives : 

Jean-François Bequevort 

Managing Director 

Tel. : +352 26 00 57 27 

e-mail : 

jean-francois.bequevort@newaccess.ch 

employEEs 

IN Luxembourg 5-10 



ActivitIEs 




- ERP & CRM Solutions 

- ECM & Storage Solutions 

Target and attract new customers by facilitating the prospect management 

cycle within the bank, by accelerating the account opening 

procedure, by managing segmented customized campaign,… 

Retain and serve existing client base by providing customer relationship 

managers with superior tools and workbenches, by managing 

customer data (including central file, documents life cycle) in a business 

proactive way, by creating relevant profiling and segmentation (risk aversion, 

portfolio strategy, …), by generating individual high quality dynamic 

statements, by personalizing each key relation,… 

Increase operational efficiency. In highly competitive situations, there 

is a strong need to do more with less. Banks are today investing to get 

the most from hard to recruit CRM, facilitating their daily job and their 

relationships with other departments such as compliance, customer 

services, IT. 


Stéphane Grégoire 

Senior Consultant 

New Access Luxembourg S.A. 46 A, avenue J.F. Kennedy • L-1855 Luxembourg 

Tél. : + 352 26 00 57 26 • Fax : +352 26 00 58 23 • www.newaccess.ch • info@newaccess.lu 


08_12_15_Luxembourg.pdf 6/01/09 16:35:15 

www.newaccess.ch


Orbium : Your partner of choice for 

implementing Avaloq Banking System 

Orbium is a business and IT consulting company focusing exclusively 

on the financial services industry. Our mission is to help our clients 

grow the financial and operating performance of their financial services 

business. 

We offer a range of services and products to help overcome business 

and IT challenges and to improve the effectiveness of our clients’ operations 

in the financial services industry. 

A poorly implemented system is no use to anyone, but equally a perfectly 

built system is useless unless employees know how to make 

the most of it. Through their breadth of experience and skill sets, our 

consultants are able to tackle such challenges to achieve the results 

our clients expect. 


Ignacio Ramos Herman 

Head of Orbium 

Luxembourg Office 

Tel. : +352 27 12 09 01 

e-mail : 

ignacio.ramos@orbiumgroup.com 

employEEs 


Worldwide employees >100 


ActivitIEs 



and Services 

- IT Training Services 

On top of consulting services, Orbium has leveraged its field experience 

to develop niche products that meet the specialized needs of banks and 

insurance companies. Our products portfolio consist of : 

• SecurEasy, that helps manage Avaloq security in an improved and 

more convenient way. 

• abaCal Insurance, a universal rating system, that helps shape 

products, rules and calculations for insurance companies within a single 

central and integrated software. 

• abaCal Risk Management, an external application that allows 

users to calculate quantitative risks by using either standard legal models 

and scenarios or internal models and scenarios specific to each 

company. 

ORBIUM Sàrl Route de Trèves 2 • L-2633 Senningerberg • Tél. : +352 27 12 09 01 

Fax : +352 27 12 09 50 • www.orbiumgroup.com • info@orbiumgroup.com 


www.orbiumgroup.com 

Zurich I Geneva I Luxembourg 

Your Avaloq 

implementation partner 

Orbium is a business consulting company focusing exclusively 

on the financial services industry. By sharing our industry 

expertise and extensive business and IT knowledge, 

we help our financial services clients to successfully 

negotiate their business and technical challenges. 

Orbium provides a wide range of services and specialized 

products. 

Our services cover mainly process improvement, as well 

as a broad range of IT consulting services ranging from IT 

strategy to system implementation. A strong and broad 

partnership with Avaloq Evolution AG makes us a leader 

in Avaloq Banking System implementations. Our products 

cover the specialized IT or business needs of our clients. 

As a true partnership, Orbium is financially independent 

and is highly committed to the success of its clients who 

are served from our offices in Luxembourg, Zurich and 

Geneva. 

Orbium Sàrl 

Route de Trèves 2, 

L-2633 Senningerberg 

info@orbiumgroup.com


PricewaterhouseCoopers Luxembourg 

helps you to develop new business opportunities. 

PricewaterhouseCoopers Luxembourg (www.pwc.com / lu) has about 

1,800 professionals from 49 different countries. PricewaterhouseCoopers 

(www.pwc.com) provides industry-focused assurance, tax and 

advisory services to build public trust and enhance value for its clients 

and their stakeholders. 

PricewaterhouseCoopers relies on high quality specialists with a longstanding 

professional history and credibility in the Private and Corporate 

Banking sectors. In the more recently developed PFS sector, we are 

today recognised for having developed the competencies and knowhow 

of an increasingly diversified and complex environment. 

Our banking and PFS specialists offer a broad range of audit, tax and 

advisory services allowing local players to efficiently respond to the 

economic and legal dynamics of the Luxembourg marketplace. 

As at today, PricewaterhouseCoopers holds a pre-eminent position 

in the marketplace. We audit around 35% of Luxembourg banks and 

maintain a close relationship with the banking sector as a whole. Within 

the PFS sector, we audit 48 entities out of 227 entities, as at the end 

of May 2008. 

Gian Marco Magrini 

Advisory, Banking, 

PricewaterhouseCoopers 

Luxembourg 

employEEs 


Worldwide employees 155,000 

SectOr Enterprise Services 

ActivitIEs 





- ERP & CRM Solutions 

Our different groups of specialists are fully aware of the latest legal and 

regulatory texts and foresee the business implications and necessary 

actions to be taken into account. 

We contribute to the market with meaningful thought leadership and 

leading publications in the Luxembourg banking and PFS sectors. 

“PricewaterhouseCoopers” refers to the network of member firms of 

PricewaterhouseCoopers International Limited, each of which is a separate 

and independent legal entity. 

© 2009 PricewaterhouseCoopers S.à r.l. All rights reserved. PricewaterhouseCoopers refers to 

the network of member firms of PricewaterhouseCoopers International Limited, each of which is 

a separate and independent legal entity. 

PricewaterhouseCoopers S.à r.l. 400, route d’Esch • L-1014 Luxembourg 

Tel. : +352 49 48 48-1 • Fax : +352 49 48 48-2900 • www.pwc.com / lu • info@lu.pwc.com 


The question isn’t 

“Where am I going?”, 

it’s “How do I get there?”.* 

In the financial services industry, due to increasing 

complexity and fundamental change, choosing the 

right strategy is important. But it’s only the start. 

Implementation linked to constant innovation will be 

the true key to success. At PricewaterhouseCoopers 

we offer thought leadership to companies through 

our multidisciplinary, global approach, helping them 

to identify the drivers of change and to leverage the 

opportunities that these present. To find out more 

about how we can help you maximise shareholder 

value visit www.pwc.com/lu 

For more information, please contact: 

Gian Marco Magrini 

+352 49 48 48-2509 

gian-marco.magrini@lu.pwc.com 

www.pwc.com/lu 

© 2009 PricewaterhouseCoopers S.à r.l. All rights reserved. PricewaterhouseCoopers refers to the network of member firms of PricewaterhouseCoopers 

International Limited, each of which is a separate and independent legal entity. *connectedthinking is a trademark of PricewaterhouseCoopers LLP.


Philippe Houssier 

Chief Executive Officer 

Tél. : +352 43 84 38 03 

e-mail : philippe.houssier@siemens.com 

employés 


• Siemens IT Solutions 

and Services Finance 

(entité PSF) : 21 

• Siemens IT Solutions 

and Services : 30 


Activités 



- Security Solutions 


and Services 



Siemens IT Solutions and Services Finance est une filiale à 100% 

de Siemens IT Solutions and Services. Avec son statut PSF, Siemens 

IT Solutions and Services Finance s’adresse spécifiquement au secteur 

financier et offre des services professionnels dans les domaines de l'information 

et de la communication. 

Nous sommes un partenaire de confiance pour gérer vos besoins IT, 

un acteur local qui, de par sa présence dans plus de 190 pays, peut 

s'appuyer sur un très large réseau de compétences et de savoir-faire. 

Afin d'assurer une flexibilité maximale tout en maîtrisant les coûts, nous 

faisons également appel à des ressources Siemens globales. 

Forte de cette présence mondiale, la société possède les capacités 

de délivrer des solutions intégrées basées sur des principes et des 

méthodes cohérentes qui ont déjà fait leur preuve. 

Nous répondons aux priorités des banques et assurances avec des 

solutions qui leur sont spécifiques, les aidant ainsi à gérer leur business 

dans un monde en perpétuelle évolution. 

Nous aidons les banques à devenir réactives, à être plus proches de 

leurs clients, à minimiser leurs risques ainsi qu’à consolider et à simplifier 

leur infrastructure. 

Siemens IT Solutions and Services Finance s'est organisée afin de pouvoir 

répondre aux besoins du secteur financier en offrant un portefeuille 

de solutions variées à réelle valeur ajoutée. Ces solutions sont diverses 

et complémentaires ; il s'agit par exemple de solutions de sécurité 

d'accès (biométrie, authentification, ...), de sécurité de transaction, de 

gestion du risque qu’il soit de marché, de crédit ou encore collatéral. 

Il s'agit également d'IT outsourcing, de Managed Services, de solutions 

de communication, de Business Intelligence et d'Entreprise Content 

Management. 

Nos clients peuvent compter sur notre présence au quotidien pour la 

construction et le maintien de leur infrastructure et des solutions applicatives 

soutenant la gestion de leurs activités. 

Siemens IT Solutions and Services Finance S.A. Rue des Peupliers 20 • L-2328 Luxembourg - Hamm 

Tél. : +352 43 84 38 03 • Fax : +352 43 84 38 75 • www.siemens.lu / it-solutions / • info.lu@siemens.com 


Answers all along your value chain 

PUB SITS 

Siemens IT Solutions and Services Finance 

IT Solutions for the Financial Sector 

www.siemens.lu/it-solutions-finance


Yves Compan 

Business Development Manager 

employEEs 



ActivitIEs 




and Services 


Yves Compan 

Tél. : +352 22 03 51 52 

e-mail : ycompan@temenos.com 


Temenos : 

The banking software company 

Founded in 1993 and listed on the main segment of the Swiss Stock 

Exchange (SWX : TEMN), Temenos Group AG is a leading provider of 

integrated modular core banking systems. We serve more than 600 

customers in over 120 countries, supported by 44 offices with more 

than 2,300 staff made up of over 60 nationalities. 

Temenos is the world’s leading supplier of packaged banking software. 

We offer modern, innovative and award-winning banking systems, which 

enable our clients to grow their business, manage costs and manage risk. 

We are the only software company that has committed to banking as 

its sole domain and we live or die by the success of our banking systems. 

This success depends on our ability to offer specialised domain 

expertise. We do not dilute this expertise by serving other industries. 

Our systems are based on the latest open technology and not aligned 

to any particular hardware, server or database technology. This results 

in flexibility, reduced risk and ensures that our clients have choice in the 

technical infrastructure on which they run our systems. 

Our T24 Model Bank product is preconfigured with industry best 

practice built-in, enabling fast and predictable implementations with 

immediate, measurable benefits. 

We provide a true core banking package, which is upgradable through 

our yearly release programme, so our clients can avoid the obsolescence 

inevitable with many legacy systems. 

We take our responsibilities seriously – as a supplier, business partner, 

employer and global organisation. 

We are aware that this success depends in turn on our investing in 

our products and people to ensure that they continue to support your 

requirements into the future. 

We will continue to invest for the long term and we invite you to talk 

to us to see how our investment can benefit your organisation. 

TEMENOS West Side Village, 89D rue Pafebruch • L-8308 Capellen 

Tél. : +352 22 03 51 • Fax : +352 22 05 23 • www.temenos.com 


Enabling growth 

With TEMENOS T24 your core system goes on adapting and 

growing in tune with your changing business environment. 

Temenos has implemented more than 600 core systems in 120 countries, across all banking 

sectors. T24 supports operations in the Retail, Corporate & Correspondent, Universal, Private, 

Islamic and Microfinance & Community banking markets, from the largest international 

banking groups through to local community banks. 

The T24 Model Bank delivers a system which is tailored to match the specific requirements 

of your sector. It includes pre-parameterised configurations which encapsulate the shared 

experience and best practice of existing Temenos clients operating in your sector – a huge 

amount of experience from your peers in the industry. This means a safe, rapid and 

cost-effective core system implementation which enables you to deliver business benefits 

faster... in as little as three months in fact. 

So let Temenos concern itself with your core system implementation while you focus on 

the business of banking ... wherever you are. 

Retail Corporate & Correspondent Universal Private Wealth Management Islamic Microfinance & Community 

www.temenos.com 

Phone Luxemburg: +352 220 351 | Fax Luxemburg: +352 220 523 | Email: ycompan@temenos.com 

TEMENOS, TEMENOS, The Banking Software Company and TEMENOS T24 are trademarks of TEMENOS HEADQUARTERS SA 

TEMENOS T24 is a registered trademark of the TEMENOS Group of companies and is referred to in this advertisement as “T24”

Annuaire des entreprises 

Avaloq 

Luxembourg S.à r.l. 

20, rue Eugène Ruppert 


Tél. : +352 26 49 34 90 

Fax : +352 26 49 33 34 

www.avaloq.com 

info@avaloq.com 

Bravura Solutions 

6d, route de Trèves 


Tél. : 26 10 62-1 

Fax : 26 10 62-20 

www.bravurasolutions.com 

info@bravurasolutions.com 

BSB Luxembourg 

7, rue des Mérovingiens 

z.a. Bourmicht 

L-8070 Bertrange 

Tél. : 47 57 39 

Fax : 47 03 61 

www.bsb.com 

marketing@bsb.com 

Business Software 

Consulting (BSC) 

Park Atrium 

11, rue des Colonies 

B-1000 Brussels 

Belgium 

Tél. : +32 2 517 61 08 

Fax : +32 2 517 65 08 

www.businessoftware.biz 

sales@businessoftware.biz 

Callataÿ & Wouters 

89e, Pafebruch 

Parc d’Activités Mamer-Capellen 

L-8308 Capellen 

Tél. : +352 46 65 48 

Fax : +352 46 65 49 

www.cw-thaler.com 

company@cw-thaler.com 

CETREL 

10, Parc d’Activité Syrdall  

L-5365 Munsbach 

Tél. : 3 55 66-1 

info@cetrel.lu 

www.cetrel.lu 

Clearstream Services 

S.A. 

42, Avenue J. F. Kennedy 


Tél. : +352 24 33 24 34 

Fax : +352 243 63 24 34 

www.clearstream.com 

it.services@clearstream.com 

Deloitte S.A. 

560, rue de Neudorf 


Tél. : +352 45 14 51 

Fax : +352 45 14 52 40-1 

www.deloitte.lu 

contactlu@deloitte.lu 

ERI Bancaire 

Luxembourg S.A. 

3b, boulevard du Prince Henri 


Tél. : +352 46 10 50-1 

Fax : +352 22 42 22 

www.eri.ch 

www.olympic.ch 

luxmkt@lux.eri.ch 

Ernst & Young 

7, Parc d’Activité Syrdall 


Tél. : 4 21 24 1 

Fax : 4 21 24 5555 

www.ey.com / lu 

info@ey.com 

Exigo 

11, rue de Bitbourg 


Tél. : 2 70 43 11 

Fax : 26 43 26 07 

www.exigo.lu 

info@exigo.lu 

Fernbach - Software 

1a, parc d’activité Syrdall 


Tél. : 40 22 44-1 

Fax : 40 22 44-310 

www.fernbach.com 

luxembourg@fernbach.com 

Financial Objects 

73 Avenue de la Gare 


Tél. : 26 52 16 97 

www.finobj.com 

FRSGlobal 


89f, rue Pafebruch 


Tél. : +352 26 19 10 45 

Fax : +352 26 19 10 30 


www.frsglobal.com 

info@frsglobal.com 

Fujitsu Services 

3, rue Jean Piret 

L-2350 Luxembourg (Lëtzebuerg) 

Tél. : 49 00 91-1 

Fax : 48 06 41 

lu.fujitsu.com 

info@lu.fujitsu.com 

Hewlett Packard 

51-53, Avenue Colonel Picquart 

B- 1030 Schaerbeek 

Belgique 

Tel : +32 2 242 72 20 

Fax : +32 2 242 01 70 

www.hp.com / be 

IBM Belgium S.A. 

Luxembourg Branch 

1, Ceinture Um Schlass 

L-5880 Hesperange 

Tél. : +352 36 03 85-1 

Fax : + 352 36 04 16 

www.ibm.com / be / en 

i-flex solutions 

Oracle Financial Services Software 

17, Square Edouard VII 

F- 75009 Paris 

France 

Tél. : +33 1 53 43 91 86 

Fax. : +33 1 53 43 94 94 

www.iflexsolutions.com 

contactus@iflexsolutions.com 

IDS Scheer Luxembourg 

89d, Parc d’Activites Capellen 


Tél. : 31 94 31-1 

Fax : 31 94 46 

www.ids-scheer.lu 

info-lu@ids-scheer.com 

Ineum Consulting 


41, zone d’activité Am Bann 

L-3372 Leudelange 

Tél. : +352 26 37 74 1 

Fax : +352 26 37 74 982 

www.ineumconsulting.com 

infoluxemburg@ineum.com 

Information Mosaic 

241, route d’Arlon  

L-1150 Luxembourg  

Tél. : 26 25 7770  

Fax. : 26 25 7771 

www.informationmosaic.com 

info@informationmosaic.com 

IGEFI 

7, rue des Primeurs 


Tél. : 26 44 21-1 

Fax : 26 44 21-44 

www.igefi.lu 

marketing@igefi.com 

KPMG 

9, Allée Scheffer 


Tél. : +352 22 51 51-1 

Fax : +352 22 51 71 

www.kpmg.lu 

Linedata Services 

10, rue C.-M. Spoo 


Tél. : 29 56 65-1 

Fax : 29 56 65-250 

www.linedata.lu 

info@linedata.com 

Logica Luxembourg SA 

7, zone d’activités Bourmicht 


Tél. : 26 51 47 1 

Fax : 26 51 47 40 

www.logica.com / luxembourg 

info@logica.com 

Midas 

Asset Management 

37, val St André 


Tél. : 25 07 50-214 

Fax : 25 07 50-216 

www.midas-asset.com 

info@midas-asset.com 

Misys International 

Banking Systems 

287-289, route d’Arlon 


Tél. : 45 33 99-1 

Fax : 45 33 99-201 

www.misys.com / luxembourg 

info@misys.com 

New Access 


46a, avenue J.F. Kennedy 


Tél. : + 352 26 00 57 26 

Fax : +352 26 00 58 23 

www.newaccess.ch 

info@newaccess.lu 

Norkom Europe 

329, Geldenaaksebaan 

B-3001 Heverlee 

Belgique 

Tél. : + 32 16 38 78 80 

www.norkom.com 


Annuaire des entreprises 

Odyssey Asset 

Management Systems 

26-28, rue Edward Steichen 

esp. Kirchberg Eolis 


Tél. : 42 60 80-1 

Fax : 42 91 92 

www.odyssey-group.com 

info@odyssey-group.com 

ORBIUM Sàrl 

2, route de Trèves 


Tél. : +352 27 12 09 01 

Fax : +352 27 12 09 50 

www.orbiumgroup.com 

info@orbiumgroup.com 

Pricewaterhouse 

Coopers S.à r.l. 

400, route d’Esch 

L-1014 Luxembourg 

Tel. : +352 49 48 48-1 

Fax : +352 49 48 48-2900 

www.pwc.com / lu 

info@lu.pwc.com 

Profidata Services 

1b parc d’activité Syrdall 


Tél. : 27 07 37 

www.profidatagroup.com 

info@profidatagroup.com 

Real Solutions 

33, route d’Eich 


Tél. : 43 65 22-1 

Fax : 42 26 38 

www.real.lu 

info@real.lu 

Siemens IT Solutions 

and Services Finance 

S.A. 

20, rue des Peupliers 

L-2328 Luxembourg - Hamm 

Tél. : +352 43 84 38 03 

Fax : +352 43 84 38 75 

www.siemens.lu / it-solutions / 

info.lu@siemens.com 

Sogeti 

36, route de Longwy 


Tél. : 31 44 01 

Fax : 26 31 12 92 

www.sogeti.lu 

info@sogeti.lu 

Sopra Group 

326, Avenue Louise - Boîte 29 

B-1050 Ixelles 

Belgique 

Tél. : +32 2 641 96 96 

Fax. : +32 2 641 96 97 

www.sopragroup.com 

bruxelles@sopragroup.com 

Sun Microsystems 

Financial Sector 

77-79, parc d’activ. Capellen 


Tél. : 49 11 33-1 

Fax : 49 11 33-33 

lu.sun.com 

info_belgium@sun.com 

SunGard Systems 

Luxembourg 

7, route de Trèves 


Tél. : 43 61 81-1 

Fax : 43 61 81-216 

www.sungard.com 

getinfo@sungard.com 

Symantec 

224, rue I. Meyskens 

B-1780 Wemmel 

Tel : +32 2 531 11 40 

Fax : +32 2 713 17 00 

www.symantec.be 

Brussels_reception@symantec.com 

Tata Consultancy 

Services 

89d, parc d’activité Capellen 


Tél. : 26 10 11 

Fax : 26 10 19 50 

www.tcs.com / lu 

europe.marketing@tcs.com 

Telovia 

9, rue des Trois Cantons 

L-8399 Windhof 

Tél. : 26 10 88 16 

www.telovia.com 

info@telovia.com 

TEMENOS 

West Side Village, 

89d, rue Pafebruch 


Tél. : +352 22 03 51 

Fax : +352 22 05 23 



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Adaptable banking systems 

With TEMENOS T24 your core system goes on adapting and 

growing in tune with your changing business environment. 

Temenos has implemented more than 600 core systems in 120 countries, across all banking 

sectors. T24 supports operations in the Retail, Corporate & Correspondent, Universal, Private, 

Islamic and Microfinance & Community banking markets, from the largest international 

banking groups through to local community banks. 

The T24 Model Bank delivers a system which is tailored to match the specific requirements 

of your sector. It includes pre-parameterised configurations which encapsulate the shared 

experience and best practice of existing Temenos clients operating in your sector – a huge 

amount of experience from your peers in the industry. This means a safe, rapid and 

cost-effective core system implementation which enables you to deliver business benefits 

faster... in as little as three months in fact. 

So let Temenos concern itself with your core system implementation while you focus on 

the business of banking ... wherever you are. 

Retail Corporate & Correspondent Universal Private Wealth Management Islamic Microfinance & Community 


Phone Luxemburg: +352 220 351 | Fax Luxemburg: +352 220 523 | Email: ycompan@temenos.com 

TEMENOS, TEMENOS, The Banking Software Company and TEMENOS T24 are trademarks of TEMENOS HEADQUARTERS SA 

TEMENOS T24 is a registered trademark of the TEMENOS Group of companies and is referred to in this advertisement as “T24”

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