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36 | Setra Premium Service
Setra Premium Service | 37
workshops can provide assistance to customers,
the less time the vehicles spend in
the shop and the more productive they can
be for our customers”, explains Noller.
“Every year, we are very proud of the high
level of advisory support our service points
offer. Customers assess them as being
expert partners, who can quickly provide
diagnosis and, in the case of a breakdown,
quick and reliable support. With the Bus-
League competition, these key quality
dimensions are evaluated and improved,
service is further enhanced. Employee
ratings of customer orientation and friendliness
are assessed as well. And, it goes
without saying: our customers love it.”
And the 2010 winner is ... Boeckels!
The winner this year is the Theo Boeckels
Nutzfahrzeuge GmbH in Willich, North Rhine
Westphalia, who has been an independent
general distributor since 1960. With deeply
rooted ambition and a strong team spirit,
the company’s 50+ employees took on the
2010 BusLeague challenge, and came out
winners, doing full justice to the company’s
slogan “We keep you moving”. Boeckels
ranks among the select OMNIplus Bus-
World operators and attaches great importance
to the quality of the services it offers.
And this is paying off – which makes
managing director Christoph Boeckels very
proud: “This victory shows that our ongoing
work and consistent employee development
are achieving what we hoped they would. We
are delighted that our customers acknowledge
our positive performance and are very
satisfied with it. Recognition from our customers
is the best motivation to continue
delivering top performance. This success
reflects our commitment to give our best
day after day – over the long term.”
Theo Boeckels Nutzfahrzeuge GmbH
In 1960, Theo Boeckels began working as a
general distributor for coaches and buses
in Neuss, Germany, for the Kässbohrer
company. Soon, he had to add on staff to
support him and, over time, Boeckels continued
to expand. In 1972, a warehouse for
replacement parts was added on and in
1977, a repair hall. In 1978, the company
had outgrown its premises and relocated to
Willich. By establishing the Coach & Bus
Service Center (OSC) in 2003, Boeckels
split its coach and truck businesses, opening
up further capacities. Today, on premises
of 35,000 m 2 , close to 100 employees
offer comprehensive services for
coaches, buses and other commercial
vehicles.
Distributor Boeckels wins BusLeague service competition:
The OMNIplus Champions League
Once a year, the OMNIplus BusLeague internal competition takes place – as an instrument conceived
to enhance performance and development of service points. The 2010 winner is Theo Boeckels
Nutzfahrzeuge GmbH. In last year’s competition, the company had reached 11 th place.
15
countries – Austria, Belgium,
Denmark, France, Germany,
Great Britain, Ireland, Italy, the
Netherlands, Poland, Portugal, Romania,
Spain, Sweden and Switzerland – with their
over 500 service points, participate in the
BusLeague competition. All EvoBus service
points, including smaller, contract-certified
workshops, are eligible to take part. The
competition places customer care in the
foreground – the key objective being to
optimise service quality and increasing
customer satisfaction.
A proven incentive to strengthen
performance
The excitement surrounding the BusLeague
competition builds throughout the whole
year. Results are assessed regularly to
ensure an incentive for ongoing improved
performance, and are communicated in a
ranking of the best service points. At the
end of the competition’s one-year timeframe,
the three best service points are
awarded an impressive trophy and are
treated to a very special barbecue event –
an unforgettable reward for committed
employees and the outstanding performance
of a successful team!
Effective troubleshooting and
outstanding advice
The BusLeague competition has been held
for the last six years – with positive repercussions
for everyone involved. Harald
Noller, Head of Brand Support Service
Network, is convinced of this: “The Bus-
League competition contributes to further
enhancing the high service level of the
OMNIplus service points. The faster the