Community Safety Inspection Report 2008 - pdf - Selby District Council
Community Safety Inspection Report 2008 - pdf - Selby District Council
Community Safety Inspection Report 2008 - pdf - Selby District Council
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Service <strong>Inspection</strong> <strong>Report</strong><br />
August <strong>2008</strong><br />
<strong>Community</strong> <strong>Safety</strong><br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
The Audit Commission is an independent watchdog, driving economy, efficiency and<br />
effectiveness in local public services to deliver better outcomes for everyone.<br />
Our work across local government, health, housing, community safety and fire and<br />
rescue services means that we have a unique perspective. We promote value for<br />
money for taxpayers, covering the £180 billion spent by 11,000 local public bodies.<br />
As a force for improvement, we work in partnership to assess local public services<br />
and make practical recommendations for promoting a better quality of life for local<br />
people.<br />
Copies of this report<br />
If you require further copies of this report, or a copy in large print, in Braille,<br />
on tape, or in a language other than English, please call 0844 798 7070.<br />
© Audit Commission <strong>2008</strong><br />
For further information on the work of the Commission please contact:<br />
Audit Commission, 1st Floor, Millbank Tower, Millbank, London SW1P 4HQ<br />
Tel: 020 7828 1212 Fax: 020 7976 6187 Textphone (minicom): 020 7630 0421<br />
www.audit-commission.gov.uk
<strong>Community</strong> <strong>Safety</strong> │ Contents 3<br />
Contents<br />
Service <strong>Inspection</strong> 4<br />
Summary 5<br />
Scoring the service 6<br />
Recommendations 9<br />
<strong>Report</strong> 11<br />
Context 11<br />
The locality 11<br />
The council 12<br />
The <strong>Council</strong>'s community safety service 12<br />
How good is the service? 14<br />
What has the community safety service aimed to achieve? 14<br />
Is the service meeting the needs of the local community and users? 16<br />
Is the service delivering value for money? 22<br />
What are the prospects for improvement to the service? 25<br />
What is the service track record in delivering improvement? 25<br />
How well does the service manage performance? 27<br />
Does the service have the capacity to improve? 30<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
4 <strong>Community</strong> <strong>Safety</strong> │Service <strong>Inspection</strong><br />
Service <strong>Inspection</strong><br />
This inspection has been carried out by the Audit Commission under section 10<br />
of the Local Government Act 1999 and is in line with the Audit Commission’s<br />
strategic regulation principles. These principles embody the objectives of our<br />
Strategic Plan and Strategic Regulation. They also reflect the principles from The<br />
Government’s Policy on <strong>Inspection</strong> of Public Services (July 2003).<br />
Audit Commission service inspections should:<br />
• focus on public service outcomes from a user perspective;<br />
• act as a catalyst to help inspected bodies improve their performance;<br />
• concentrate inspection work where it will have most impact, so that it is<br />
proportionate and based on an assessment of risk;<br />
• be based on a rigorous assessment of costs and benefits, with a concern for<br />
achieving value for money both by the inspected organisation and within the<br />
inspection regime itself;<br />
• be, and be seen to be, independent of the inspected organisation;<br />
• report in public, using impartial evidence to inform the public about the<br />
performance of public services so as to enhance accountability;<br />
• involve collaborative working with other inspectorates and external review<br />
agencies to achieve greater coordination and a more holistic approach to the<br />
assessment of performance by audited and inspected bodies;<br />
• share learning to create a common understanding of performance that<br />
encourages rigorous self assessment and better understanding of their<br />
performance by inspected organisations;<br />
• be carried out objectively by skilled and experienced people to high standards<br />
and using relevant evidence, transparent criteria, and open review processes;<br />
and<br />
• enable continuous learning so that inspections can become increasingly<br />
effective and efficient.<br />
We assess services using published key lines of enquiry (KLOE) to inform our<br />
judgements. The KLOEs can be found on the Audit Commission’s website at<br />
www.audit-commission.gov.uk.<br />
This report is issued in accordance with the Audit Commission’s duty under<br />
section 13 of the 1999 Act.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
<strong>Community</strong> <strong>Safety</strong> │ Summary 5<br />
Summary<br />
1 The <strong>Council</strong> and its partners have developed a clear vision to improve the quality<br />
of life for those who live and work in the district. <strong>Community</strong> safety is seen as a<br />
vital component in delivering this vision and this is reflected in the importance<br />
given to community safety in strategies and in setting annual priorities.<br />
2 The <strong>Council</strong> knows its community well and understands its needs and concerns.<br />
It has a strong approach to diversity and uses consultation, community<br />
engagement and improving intelligence around community safety issues to<br />
develop appropriate responses to those wishes and concerns. Access to<br />
community safety services is good, but there is not an overall set of service<br />
standards for community safety that the public can recognise.<br />
3 There have been significant reductions in overall crime over the last three years<br />
and in most categories of crime, although progress has slowed recently. The<br />
partnership has seen particular success in its approach to dealing with domestic<br />
violence and the night-time economy but less progress in tackling the incidence<br />
of burglary. Pockets of anti-social behaviour and environmental crime are<br />
targeted but fear of crime remains an issue in some areas.<br />
4 The partnership and the success of individual initiatives demonstrate good value<br />
for money over time, but the lack of clear outcomes and targets for all community<br />
safety investment and actions undertaken by the <strong>Council</strong> limit the extent to which<br />
it can assess the Value for Money (VFM) of its community safety service.<br />
5 The <strong>Council</strong> and its partners are increasing their capacity to deliver through better<br />
use of expertise, sharing of resources and increased focus on priorities. However,<br />
the <strong>Council</strong> is not evaluating the potential contribution that community safety<br />
could make to delivering against corporate and community objectives. It is not<br />
fully effective at designing desired community safety outcomes and targets into its<br />
service planning, external contracts and funding to community groups.<br />
6 Although at an early stage, the <strong>Council</strong> has clear plans to improve its overall<br />
approach to community engagement and has secured significant additional<br />
resources to invest in tension monitoring and play facilities. Strengthened<br />
partnership working at county-wide level should lead to an improved focus on the<br />
new priorities, such as the alcohol harm reduction strategy.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
6 <strong>Community</strong> <strong>Safety</strong> │Scoring the service<br />
Scoring the service<br />
7 We have assessed <strong>Selby</strong> <strong>District</strong> <strong>Council</strong> as providing a ‘good’, two-star service<br />
that has promising prospects for improvement. Our judgements are based on the<br />
evidence obtained during the inspection and are outlined below.<br />
Table 1 Scoring chart 1 :<br />
Prospects for<br />
improvement?<br />
Excellent<br />
Promising <br />
Uncertain<br />
‘a good<br />
service that<br />
has promising<br />
prospects for<br />
improvement’<br />
Poor<br />
Poor<br />
<br />
Fair<br />
<br />
Good<br />
<br />
Excellent<br />
A good service?<br />
Source: Audit Commission<br />
1 The scoring chart displays performance in two dimensions. The horizontal axis shows how good the service or<br />
function is now, on a scale ranging from no stars for a service that is poor (at the left-hand end) to three stars<br />
for an excellent service (right-hand end). The vertical axis shows the improvement prospects of the service,<br />
also on a four-point scale.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
<strong>Community</strong> <strong>Safety</strong> │ Scoring the service 7<br />
8 The service is a good, two-star service because:<br />
• there have been significant reductions in most crimes over the past three<br />
years;<br />
• improved CCTV and ‘Nightsafe’ initiatives are successfully reducing antisocial<br />
behaviour in the evenings, especially in parts of the district where there<br />
were significantly higher levels;<br />
• partnership working is a strength, the <strong>Council</strong> and partners have delivered a<br />
range of initiatives including working with young people and securing funding<br />
for physical and environmental improvements to help prevent crime and<br />
anti-social behaviour;<br />
• through the Joint Area Groups, tenants and residents associations and other<br />
consultation, the <strong>Council</strong> and partners have a good understanding of the<br />
crime and anti-social behaviour issues in the district and have engaged well<br />
with a wide a range of people including vulnerable people, residents and<br />
businesses to identify their key concerns;<br />
• the <strong>Council</strong> and partners are successfully addressing homelessness and<br />
domestic violence;<br />
• the <strong>Council</strong> is taking account of community safety issues in delivering wider<br />
service provision, for example parts of street scene and leisure activities are<br />
targeted to help improve community safety and community cohesion; and<br />
• the <strong>Council</strong> is successfully detecting and preventing fraud.<br />
9 However:<br />
• some community tensions remain in newer developments such as in Barlby<br />
resulting in ASB hotspots;<br />
• the <strong>Council</strong>'s ability to evidence outcomes and therefore to fully demonstrate<br />
value for money is limited;<br />
• the community safety service does not have service standards or customer<br />
promises which would inform local people of the standards they should<br />
expect and progress against them; and<br />
• although overall crime has reduced, the number of burglaries has been on an<br />
upward trend since August 2007, against national and most similar<br />
comparators, and fear of crime remains a strong local issue.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
8 <strong>Community</strong> <strong>Safety</strong> │Scoring the service<br />
10 The service has promising prospects for improvement because:<br />
• the <strong>Council</strong> has demonstrated long term commitment to community safety<br />
which is one of its key priorities;<br />
• the <strong>Council</strong> has a good track record of reducing most categories of crime<br />
through direct or partnership working and satisfaction with the service is high;<br />
• there is robust monitoring and management of key performance indicators;<br />
• a greater involvement of key senior partners in the community safety<br />
partnership (CSP) at a strategic level and a more focused approach to<br />
allocation of resources is improving the partnership’s capacity to deliver<br />
further improvements;<br />
• the service has adequate financial capacity and people to deliver future plans<br />
for improvement;<br />
• plans are in place to further improve access to the service for example<br />
through joint drop in sessions in market towns; and<br />
• the <strong>Council</strong> is self aware about current performance and opportunities for<br />
improvement and is willing to learn from others and share its own<br />
experiences.<br />
11 However:<br />
• recent partnership tensions have led to the resignation of the chair, which is<br />
currently vacant;<br />
• actions and initiatives are not fully evaluated to demonstrate value for money<br />
and there is no comprehensive measurement of the impact that they are<br />
delivering;<br />
• the <strong>Council</strong> is not effectively designing community safety impacts into all of its<br />
activities, such as service plans, community group funding and external<br />
contracts; and<br />
• a number of key initiatives, such as the <strong>Council</strong>'s new approach to community<br />
engagement and planned investment in community cohesion actions are at a<br />
very early stage and not yet demonstrating their impact.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
<strong>Community</strong> <strong>Safety</strong> │ Recommendations 9<br />
Recommendations<br />
12 To rise to the challenge of continuous improvement, councils need inspection<br />
reports that offer practical pointers for improvement. Our recommendations<br />
identify the expected benefits for both local people and the council. In addition we<br />
identify the approximate costs 2 and indicate the priority we place on each<br />
recommendation and key dates for delivering these where they are considered<br />
appropriate. In this context the inspection team recommends that the council<br />
should do the following.<br />
Recommendation<br />
R1 Establish mechanisms to routinely and systematically evaluate projects<br />
and initiatives against service and corporate objectives and identify the<br />
impact of the work undertaken.<br />
The expected benefits of this recommendation are:<br />
• increased awareness of what does and does not work;<br />
• more efficient, effective and economic use of resources which are directed to<br />
priority areas; and<br />
• improved ability to determine value for money.<br />
The implementation of this recommendation will have high impact with low<br />
costs. This should be implemented by April 2009.<br />
Recommendation<br />
R2 Develop and implement better planning and integration of <strong>Community</strong><br />
<strong>Safety</strong> issues and actions within the <strong>Council</strong>’s overall approach to service<br />
delivery by:<br />
• embedding section 17 responsibilities in all relevant procurement and<br />
contract activity;<br />
• linking <strong>Council</strong> funding to quality outcomes; and<br />
• smarter inclusion of the desired outcomes within council service plans<br />
and as part of its funding to external organisations.<br />
2 Low cost is defined as less than 1 per cent of the annual service cost, medium cost is between 1 and 5 percent<br />
and high cost is over 5 per cent.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
10 <strong>Community</strong> <strong>Safety</strong> │Recommendations<br />
The expected benefits of this recommendation are:<br />
• a more co-ordinated approach;<br />
• effective use of available resources; and<br />
• better demonstration of VFM<br />
The implementation of this recommendation will have high impact with low costs.<br />
This should be implemented by April 2009.<br />
Recommendation<br />
R3 Develop overall customer service standards and customer promises for<br />
<strong>Community</strong> <strong>Safety</strong>, evaluate performance against them and publicise<br />
results. These should be reviewed and refined as new approaches to<br />
community engagement develop.<br />
The expected benefits of this recommendation are:<br />
• local businesses and residents will know what level of service to expect; and<br />
• services can be tailored to meet individual community needs and aspirations<br />
The implementation of this recommendation will have high impact with low costs.<br />
<strong>Community</strong> safety service standards should be developed by April 2009. Further<br />
development of standards and customer promises, tailored to individual<br />
community needs, will be dependant on the outcome of the community<br />
engagement pilots.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
<strong>Community</strong> <strong>Safety</strong> │ <strong>Report</strong> 11<br />
<strong>Report</strong><br />
Context<br />
The locality<br />
13 <strong>Selby</strong> is a mainly rural district in North Yorkshire. It has three main towns - <strong>Selby</strong>,<br />
Tadcaster and Sherburn in Elmet. The population of approximately 77,600 is<br />
largely dispersed throughout the district in the many significant villages and<br />
remote hamlets. The district is significantly more rural in character than most of<br />
the Yorkshire and Humber sub-region.<br />
14 <strong>Selby</strong> district occupies a central strategic location within the Yorkshire and<br />
Humber region and Leeds City region next to the A1, M62 and M18. There is a<br />
direct train service to London and Manchester as well as access to the East<br />
Coast main line at York, Leeds and Doncaster.<br />
15 Due to the district’s location next to the major trunk roads cross border crime is<br />
an issue in its south and west. Travelling criminals tend to focus on burglary,<br />
vehicle crime (mainly theft of a motor vehicle) and theft of plant machinery. There<br />
are also a number of anti-social activities related to cross border crime including<br />
the use of ‘off-road’ motor vehicles and fly-tipping.<br />
16 Although mainly rural, industry is well developed, with major industrial locations<br />
including Drax and Eggborough power stations, the three breweries at Tadcaster<br />
and the Saint-Gobain Glass manufacturing plant.<br />
17 <strong>Selby</strong> district is predominantly an affluent district with five localities in the Index of<br />
Multiple Deprivation's (IMD) 10 per cent least deprived areas. <strong>Selby</strong> district has<br />
only two localities in the IMD's 25 per cent most deprived areas. These are in<br />
<strong>Selby</strong> North and <strong>Selby</strong> South wards. One of these (in <strong>Selby</strong> North) is in the IMD's<br />
20 per cent most deprived areas. <strong>Selby</strong> district has no localities in the country's<br />
10 per cent most deprived areas.<br />
18 <strong>Selby</strong> district’s population is predominantly of white (99.3 per cent) ethnic origin;<br />
the tenth highest percentage out of all 376 districts in England and Wales. The<br />
most prevalent ethnic minority group is Chinese (at 0.2 per cent or 115 people).<br />
The small ethnic minority population is scattered across the district’s towns,<br />
villages and hamlets and there are currently two permanent sites for gypsy and<br />
travelling communities. The percentage split is not expected to rise significantly<br />
over the next 20 years. However, over the last 18 months the number of eastern<br />
European migrant workers has increased considerably with a top estimate of<br />
1,500 migrant workers and their families now living in the district.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
12 <strong>Community</strong> <strong>Safety</strong> │<strong>Report</strong><br />
19 At the 2001 Census, 41 per cent of the district’s population was aged over 45.<br />
Whilst the numbers of those aged 0-19 in the district is expected to remain at<br />
about 19 per cent to the year 2020, the proportion of those over 55 is expected to<br />
rise from 22 per cent in 2005 to 28 per cent in 2020. This increasingly older<br />
population tends to fear crime more and believe crime is increasing. This<br />
perception is reflected in the 2007 General Satisfaction Survey.<br />
20 Although 92 per cent of people in the district believe that their health is ‘good’ or<br />
‘fairly good’, female life expectancy is the lowest in North Yorkshire. The misuse<br />
of alcohol is a recognised health risk in the district as it is nationally, along side<br />
the significant impact the over consumption of alcohol can have on crime and<br />
disorder in the district. Although drugs are an issue, partners consider the harm<br />
caused through the consumption of alcohol to have a greater impact on the<br />
quality of life in the district.<br />
21 North Yorkshire is recognised as a low crime area with the joint lowest rate of<br />
crimes (64 crimes per 1,000 population) in England in the year ending<br />
March <strong>2008</strong>. The number of crimes in <strong>Selby</strong> district reflects this at 60.5 crimes<br />
per 1,000 population in 2006/07. Overall, <strong>Selby</strong> district has seen a significant<br />
reduction in crime over the last three years. The greatest reductions are in<br />
relation to domestic burglary, vehicle crime and criminal damage.<br />
22 There is a county-wide Local Strategic Partnership (LSP) as well as one for each<br />
of the seven North Yorkshire districts. The <strong>Selby</strong> LSP published its five-year<br />
sustainable community strategy in 2005.<br />
The council<br />
23 <strong>Selby</strong> <strong>District</strong> <strong>Council</strong> (SDC) lies within the boundary of North Yorkshire County<br />
<strong>Council</strong>. At the time of the inspection the Conservative party had control of the<br />
<strong>Council</strong> with 29 seats; the Labour party had 9 seats, and there were<br />
3 independent councillors.<br />
24 The <strong>Council</strong> operates with three boards (social, environment and economy) and<br />
four committees to deal with licensing, planning, standards and policy and<br />
resources. The Social Board deals with community safety matters. An<br />
independent councillor chairs the Overview and Scrutiny committee.<br />
25 The net revenue budget for the <strong>Council</strong> in <strong>2008</strong>/09 is £11.4 million and the<br />
planned capital spending is £536,000 as part of a £3.9 million total capital<br />
programme. The <strong>Council</strong> employs 347 staff in seven service areas, of which<br />
70 per cent are full time and 30 per cent are part-time.<br />
The <strong>Council</strong>'s community safety service<br />
26 <strong>Community</strong> safety sits within the Policy and Performance department. The head<br />
of service for the department oversees a small community safety team of a safer<br />
and stronger communities coordinator, one full-time safer communities officer and<br />
a part-time community safety assistant.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
<strong>Community</strong> <strong>Safety</strong> │ <strong>Report</strong> 13<br />
27 The <strong>Council</strong> and its partners have recently co-located the Police, Youth Offending<br />
Team and the <strong>Council</strong>’s Safer Communities Officer. The co-located officers are<br />
based in <strong>Community</strong> House, a new building managed by <strong>Selby</strong> <strong>District</strong><br />
Association of Voluntary Services (AVS) bringing together statutory partners with<br />
a wide range of voluntary organisations that together are able to coordinate effort<br />
to tackle community safety priorities.<br />
28 The Safer and Stronger Communities Coordinator coordinates and develops<br />
partnership activity; managing resources; performance management; monitoring<br />
of agreed CSP and <strong>Council</strong> community safety target indicators; commissioning,<br />
monitoring and evaluating specific initiatives to address the CSP priorities. This<br />
post holder also works across <strong>Council</strong> departments to plan and coordinate<br />
community safety related activity, such as licensing, environment, planning and<br />
housing services.<br />
29 The <strong>Council</strong>'s total net budget for community safety in <strong>2008</strong>/09 is £257,000, of<br />
which £102,000 is to support delivery of the community safety plan (including<br />
staffing) and £124,000 to fund CCTV initiatives. This represents 2.3 per cent of<br />
the <strong>Council</strong>'s total net revenue budget for <strong>2008</strong>/09. The remainder is SDC funding<br />
for specific community safety initiatives. In addition, community groups can bid for<br />
funding through monies made available to the community investment<br />
partnerships (CIPs) and through other community funds but the amount allocated<br />
to projects that directly or indirectly deliver community safety benefits is<br />
un-quantified. There is no planned capital spending on community safety in<br />
<strong>2008</strong>/09 although some parts of the overall capital programme, such as secure<br />
design within urban renaissance and car park refurbishments, will contribute to<br />
improved community safety.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
<strong>Community</strong> <strong>Safety</strong> │ How good is the service? 15<br />
35 The <strong>Selby</strong> Crime and Disorder Reduction Partnership's (CDRP's) community<br />
safety strategy 2005-<strong>2008</strong> has been focused on five priority areas:<br />
• acquisitive crime;<br />
• violent crime;<br />
• anti-social behaviour;<br />
• accident prevention; and<br />
• fear of crime.<br />
36 In addition, the partners have focused on four underlying themes (drug and<br />
alcohol issues, young people, targeting of prolific offenders and diversity issues)<br />
to strengthen the impact on the five priority areas.<br />
37 The <strong>Council</strong> and its partners have set priorities for the next three years as part of<br />
the <strong>Community</strong> <strong>Safety</strong> Partnership (CSP) plan but specific targets for all these<br />
priorities have yet to be agreed. The new CSP plan <strong>2008</strong>-2011, informed by the<br />
Joint Strategic Intelligence Assessment (JISA), aims to achieve national priorities<br />
through the Public Service Agreements (PSAs) and county and local priorities<br />
and targets from the National Indicator Set through the Local Area Agreement<br />
refresh (LAA2). The new partnership plan has four priority themes under which<br />
key issues are identified:<br />
• safer neighbourhoods;<br />
• reducing crime;<br />
• safer roads; and<br />
• drugs and alcohol.<br />
The safer neighbourhoods theme is underpinned by priorities to 'build respect<br />
while reducing anti-social behaviour', improve community engagement' and<br />
'reduce fear of crime'.<br />
38 Other council policies and strategies reflect the potential contribution they can<br />
make to improved community safety, although actions and targets are not<br />
specific. For example, the sport and cultural strategy 2006-2011 states, 'cultural<br />
provision is central to maintaining and enhancing the quality of life in our<br />
communities as taking part in cultural activities contributes to our health and<br />
provides social opportunities, reduces isolation, crime and contributes to active<br />
communities'. These aspects are expanded within the policy statement to<br />
'develop individuals and communities' which is one of the six priority areas for<br />
action. This means that the <strong>Council</strong> clearly recognises the potential of sport and<br />
culture to deliver its wider aims around community safety and cohesion.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
16 <strong>Community</strong> <strong>Safety</strong> │How good is the service?<br />
Is the service meeting the needs of the local community and<br />
users?<br />
Access to services, customer care, community focus and diversity<br />
39 Access to community safety services is good and the <strong>Council</strong> and its partners<br />
share a good understanding of their local communities and needs through an<br />
effective range of consultation and engagement mechanisms. The <strong>Council</strong>'s<br />
approach to diversity is good.<br />
40 The <strong>Council</strong> offers a wide range of access channels for local people to obtain<br />
information on and to report community safety issues. There is a good range of<br />
communication options, including new media such as SMS text (to report graffiti,<br />
abandoned cars and fly-tipping), the internet (including ‘Browesaloud’ for people<br />
with visual impairment), phone, literature in a range of languages, face-to-face<br />
customer contact centres and a range of public meetings. The new one-stop shop<br />
in <strong>Selby</strong> is an attractive and welcoming facility. When public meetings are<br />
arranged such as the joint action groups (JAGs), the <strong>Council</strong> works with its<br />
partners to ensure meetings are well publicised; venues change to encourage<br />
local attendance with meetings organised in accessible locations that cover some<br />
of the most rural areas of the district. This ensures that as many people as<br />
possible have access to information and reporting channels.<br />
41 The <strong>Council</strong> and its partners make good use of printed material to inform and<br />
educate local people about community safety issues. There is a range of leaflets<br />
including an informative community safety booklet and detailed leaflets about<br />
issues including anti-social behaviour, domestic violence, doorstep selling and<br />
illegal motorbike activity. All of these give clear guidance on how to report<br />
incidents. The <strong>Council</strong> issues media releases on its community safety<br />
achievements and campaigns along with CSP partners and these are part of a<br />
forward communications plan that frequently links with wider actions, such as<br />
school visits, action days and household leaflet drops. The <strong>Council</strong> also makes<br />
good use of its own publications, such as Citizenlink, the <strong>Council</strong> newspaper for<br />
all residents, Open Door, the tenants' newsletter and SDC Voice, the <strong>Council</strong>'s<br />
internal staff newsletter to keep residents and staff informed about community<br />
safety and crime prevention matters. These communications make users aware<br />
of services available and help to educate and inform.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
<strong>Community</strong> <strong>Safety</strong> │ How good is the service? 17<br />
42 There is a good range of services for both victims and perpetrators of domestic<br />
violence (DV). The <strong>Council</strong> and its partners have identified DV as a priority issue<br />
for the area and effective joint working has delivered tangible outcomes. Through<br />
the <strong>Selby</strong> <strong>District</strong> Domestic Abuse Forum, a local independent DV support group<br />
'Daisy Chain' - was created and funded through the CSP. Daisy Chain offers<br />
help, advice and signposting to those suffering DV. Currently 12 volunteers<br />
including one male volunteer staff the service. In 2006/07, 169 referrals were<br />
received; in 2007/08 there were over 200 formal referrals received with 50 other<br />
families supported informally/indirectly or through other agencies. Eighty-three<br />
families are reported to have stayed in their home thanks to this initiative. As a<br />
result, the <strong>Council</strong>'s housing service has mainstreamed funding of Daisy Chain<br />
and expanded its services so that perpetrators of DV are also offered help to find<br />
accommodation.<br />
43 Security improvements have been used to target households at risk of domestic<br />
violence and to keep families in their own homes. The CSP has developed an<br />
arrangement with the Home Improvement Agency to make small improvements<br />
such as additional outside lighting, new doors and window locks. The Sanctuary<br />
project is primarily targeted at keeping victims of DV and their families in their<br />
own homes. Last year the service target hardened 27 properties. This helps to<br />
reassure families and individuals giving them the confidence to stay in their<br />
homes. Feedback is positive as it allows young people to continue in schools and<br />
for parents to maintain normal routines and work patterns.<br />
44 Engagement with the community is good and opportunities are taken to feed back<br />
the results of actions taken to the public. The annual State of the Area address<br />
and JAGs are examples of effective mechanisms for gaining local views on<br />
quality of life issues and putting resources in place to address these. The<br />
<strong>Council</strong>’s annual State of the Area Address consultation highlights the authority’s<br />
ability to listen and respond to, amongst other <strong>Council</strong> responsibilities, community<br />
safety concerns. JAGs involve working with partners and residents; using the<br />
local knowledge, intelligence and expertise provided, combined with the expertise<br />
of both statutory and voluntary agencies, to deliver local solutions. These include<br />
Environmental Services increasing street cleaning activity in areas identified by<br />
JAG meetings and removing fly-tipped rubbish and abandoned vehicles. These<br />
have also led to closer working between the <strong>Council</strong>, parish councils and Police<br />
to tackle such issues. The public have fed back at subsequent JAG meetings that<br />
they are happy that their previous issues were swiftly resolved. The JAG process<br />
has enabled organisations to work together to solve local community safety<br />
issues.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
18 <strong>Community</strong> <strong>Safety</strong> │How good is the service?<br />
45 There are also some effective measures to consult groups of residents on<br />
specific initiatives but these are not systematically undertaken for all<br />
communities. The <strong>Council</strong> consults through a Citizens Panel and has put a<br />
number of good measures in place to consult on specific projects. For example:<br />
• young people were extensively consulted on the design and materials to be<br />
used for the skate park next to Abbey leisure centre and are being consulted<br />
on the best way to develop play facilities as part of the district-wide play<br />
strategy;<br />
• older people are consulted as part of tenants and residents association<br />
meetings and through targeted estate walkabouts; and<br />
• gypsy and traveller communities have been consulted on their cultural ties<br />
and travelling patterns in order to feed the county-wide assessment of need<br />
for additional traveller camps.<br />
This means that targeted groups are consulted effectively on specific projects that<br />
will clearly impact on them but opportunities may be missed to engage regularly,<br />
and meet the needs of some of these communities of interest.<br />
46 The <strong>Council</strong> has established service standards for the relevant areas of service<br />
delivery encompassed by community safety but these are not brought together as<br />
a single set of standards. The <strong>Council</strong> has developed service standards for areas<br />
such as customer service response times, dealing with environmental crime<br />
within target timescales and in housing services, such as keeping the number of<br />
void properties low. However, these are in different places and are communicated<br />
to the public in a disjointed way. This means that the public are not clear what<br />
they can expect from the community safety service.<br />
47 The Service’s overall approach to equality and diversity is good. It has<br />
undertaken an equality impact assessment of the community safety partnership<br />
plan (CSPP) <strong>2008</strong>-2011 and identified differing impacts for example on its<br />
migrant worker population and young people. The relevant actions have been<br />
incorporated into the CSPP action plan and are being implemented.<br />
Operationally, the <strong>Council</strong> and its partners are working well with agencies such as<br />
the Learning Disabilities Network, Racial Equality Network and mental health<br />
organisations to improve services to vulnerable people. As a result of joint<br />
working, for example, the Service has devised a 'keeping safe' card aimed at<br />
helping vulnerable people communicate important information if in difficulty.<br />
Some front line staff have learnt Polish to help new arrivals better understand<br />
how services can be accessed and what is expected of their behaviour and<br />
Language Line is being used more often by the <strong>Council</strong> to help these users. The<br />
<strong>Council</strong> as part of ‘<strong>Selby</strong> Together’ (a group of voluntary, statutory and other<br />
organisations) have developed a welcome pack for eastern European migrant<br />
workers. The pack provided in Polish and English explains how to apply for<br />
housing, provides advice on community safety and personal safety along with<br />
other useful information. Work has also been undertaken to ensure that suitable<br />
alternative reporting options are available including anonymity. This helps to meet<br />
the needs of vulnerable and minority groups.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
<strong>Community</strong> <strong>Safety</strong> │ How good is the service? 19<br />
48 There is a clear link between identification of community needs and priorities and<br />
long-term planning for community safety to address these. The <strong>Council</strong>’s<br />
community safety priorities are identified through the Joint Strategic Intelligence<br />
Assessment (JSIA) introduced under the new CDRP minimum standards and<br />
statutory responsibilities. To help inform the JSIA process the <strong>Council</strong> provided<br />
the police (who collate and produce the JSIA) with a range of qualitative and<br />
statistical data relevant to crime and disorder and improving community safety<br />
including feedback from the JAGs and statistical information from Environmental<br />
Services. This means quantitative analysis has been considered alongside<br />
community input and ensures alignment between the <strong>Council</strong> targets and those<br />
agreed in the <strong>Community</strong> <strong>Safety</strong> Partnership Plan.<br />
Service outcomes for the community<br />
49 The <strong>Council</strong> and its partners are contributing well to a high quality of life in the<br />
district for those that live and work in the area through community safety activity.<br />
Overall crime levels are low and the quality of the environment is high, and the<br />
partners continually strive to identify trends and 'hotspot' areas. Fear of crime<br />
remains an issue. There is a focus on actions but the outcomes of individual<br />
projects and initiatives are unclear in many cases, so the <strong>Council</strong> and its partners<br />
are not always able to identify which actions are making the difference.<br />
50 The <strong>Council</strong> and its partners have met their promises well. The Home Office set<br />
targets for CDRPs to reduce volume crime over the three-year period 2005/06 to<br />
2007/08, using data for 2003/04 as the baseline. The <strong>Council</strong> and its partners hit<br />
those targets for the overall crime rate and for nine out of ten of the individual<br />
crime categories used by the British Crime Survey (BCS). The total crime rate fell<br />
by 29.5 per cent compared to a target of a 16.5 per cent reduction. Most<br />
categories of crime have also fallen in the last 12 months, although there has<br />
been a 7.5 per cent rise in burglary. This good progress improves the quality of<br />
life for residents and businesses and reduces the overall cost to society from<br />
crime.<br />
51 Despite low levels of crime, the partners are working well to identify and deal with<br />
hotspots. In a low crime area, it is difficult to identify clear trends and crime<br />
hotspots. Nevertheless, the partnership makes good use of data, such as reports<br />
of ASB and environmental crime, to act quickly and decisively when incidents<br />
occur. This has led to joint action in a number of areas including:<br />
• Barlby, where youth nuisance remains an issue in a 'commuter belt'<br />
community and where parental supervision is not as strong as in some<br />
'traditional' communities;<br />
• graffiti at Tadcaster bus station, where CCTV has contributed to a successful<br />
conviction;<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
20 <strong>Community</strong> <strong>Safety</strong> │How good is the service?<br />
• Abbey Place in <strong>Selby</strong>, where resident concerns raised through the JAG have<br />
led to environmental security improvements, plans to install mobile CCTV and<br />
use of the night marshals to add to the night-time presence and feeling of<br />
reassurance; and<br />
• creation of a quiet-zone in an area of <strong>Selby</strong> where older people were<br />
experiencing ASB.<br />
Although not all issues have disappeared as a result of these actions, residents<br />
report significant improvements and are happy that their concerns are listened to<br />
and appropriate action is being taken. This contributes to some reduction in<br />
actual crime but also should help to reduce fear of crime.<br />
52 The partners are working well together to manage the night-time economy. The<br />
night marshals scheme is collaboration between the <strong>Council</strong> and the Police. It is<br />
currently funded through the CSP with externally-funded pump-priming to reduce<br />
violent crime. Driven by ‘<strong>Selby</strong> <strong>District</strong> Nightsafe’ the scheme employs registered<br />
door staff to patrol areas identified as hotspots to prevent incidents of disorder<br />
and violence. During the pilot period that ran over Christmas 2007, within the<br />
control area, recorded violent crime reduced by 39 per cent and overall crime by<br />
21 per cent. Feedback from licensees, those socialising in the town, taxi drivers,<br />
late night takeaways, and stakeholders is also positive.<br />
53 Development of the Pubwatch initiative has been successful in creating a safer<br />
environment for businesses and customers in the district. In 2004, <strong>Selby</strong> had one<br />
informal Pubwatch scheme. This has been formalised with schemes now<br />
operating throughout the district including <strong>Selby</strong> Town, Tadcaster, Sherburn and<br />
<strong>Selby</strong> South. Two thirds of the district’s pubs are involved in Pubwatch, with over<br />
70 individuals barred from premises under the ‘banned from one banned from all’<br />
initiative. All four schemes help licensees to manage troublesome individuals in a<br />
coordinated way by banning them within hours of any offence being committed on<br />
licensed premises. This results in a safer social drinking environment for<br />
customers and stakeholders.<br />
54 The <strong>Council</strong> and its partners are working together to deal with the increase in<br />
burglary. The lack of clear hotspots makes it difficult to identify where additional<br />
security for potentially vulnerable homes should be targeted. Partnership working<br />
with persistent prolific offenders (PPOs) and jointly-funded projects are working<br />
well. The police and council officers believe that distraction burglary targeted at<br />
the elderly is a significant element of unreported burglaries and under reporting of<br />
burglary was revealed by the 2004 crime audit. In response to concerns about<br />
distraction burglary, the <strong>Council</strong> has created a number of areas where cold calling<br />
is prohibited. The increase in burglary rates has levelled off and is now average<br />
compared to other similar areas.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
<strong>Community</strong> <strong>Safety</strong> │ How good is the service? 21<br />
55 The <strong>Council</strong> and its partners are working together to reduce accidents and deaths<br />
on the road, but the impact of these initiatives is not measured. ‘Drive Alive’ is a<br />
multi-agency event that brings together the Yorkshire Ambulance Service, North<br />
Yorkshire and York Primary Care Trust, the Police, district councils and North<br />
Yorkshire County <strong>Council</strong>, schools, victims and relatives of killed and seriously<br />
injured, the Fire and Rescue Service and the DVLA to demonstrate all aspects of<br />
motoring safety. The initiative raises awareness to all of the dangers associated<br />
with motoring such as purchasing a car, driving under the influence of substances<br />
and the consequences to the driver and victims of poor decision-making. This<br />
coordinated effort delivers appropriate messages to young people about to start<br />
driving and also reduces the cost to the agencies involved. NYCC data on road<br />
traffic casualties shows that between 2006 and 2007, there has been a reduction<br />
in the number killed or seriously injured on the roads in <strong>Selby</strong> but slight accidents<br />
and casualties have increased, including those involving young drivers. This<br />
suggests that the initiative has resulted in mixed success to date.<br />
56 The <strong>Council</strong> is making a significant contribution to keeping the levels of<br />
environmental crime, such as fly-tipping, abandoned cars and graffiti, low. For<br />
example, last year, ten cars were abandoned, all reports were responded to<br />
within the 24-hour target and the cars were also removed within the seven-day<br />
target. Graffiti is below 1 per cent as measured by the amount visible from nearby<br />
highways and hotspots are targeted. These are intended to improve real and<br />
perceived quality of life for residents. Despite these improvements, there are<br />
hotspots of commercial fly-tipping and resident satisfaction with street cleaning (in<br />
2006/07) was 67 per cent, which is slightly lower than the national average.<br />
57 <strong>Council</strong> services contribute well to improved community safety in the district, but<br />
the impact of this contribution is generally unclear. Service managers are aware<br />
of their duty under section 17 of the Crime and Disorder Act 1998 (S17) and the<br />
Acts increased scope as part of the Police and Justice Act 2006 to take into<br />
account the implications for crime and disorder in all that they do. This results in<br />
good incorporation of community safety initiatives within service plans and a<br />
range of appropriate actions. These include:<br />
• regular joint visits to licensed premises by the licensing officer along with<br />
police and environmental health officers. Problem premises are targeted for<br />
additional action;<br />
• a joint drugs operation between police, housing and property services. The<br />
action was initially stimulated by JAG concerns and followed by surveillance<br />
and arrests;<br />
• planning work with the Police architectural liaison unit to incorporate better<br />
security measures into designs for new developments; and<br />
• leisure programmes, such as holiday activity sessions that are designed to<br />
have a diversionary benefit by occupying young people in positive activity.<br />
These initiatives show that integration of community safety considerations within<br />
other <strong>Council</strong> services is good, but in many cases, it is not clear if these actions<br />
are delivering the desired community safety outcomes.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
22 <strong>Community</strong> <strong>Safety</strong> │How good is the service?<br />
58 Joint action between the <strong>Council</strong>, PCT and Drugs and Alcohol Action Team<br />
(DAAT) to support people with drug and alcohol problems has been weak until<br />
recently. Although the <strong>Council</strong> has been a willing partner, a combination of<br />
circumstances including financial deficits and restructuring within the partner<br />
agencies has resulted in a weak focus on priorities and resulting actions to<br />
address the key issues. This is important because, although drug misuse has<br />
been a relatively small issue for the district in the past, it is an emerging problem.<br />
Binge and hazardous drinking are particular issues in <strong>Selby</strong> and alcohol misuse<br />
plays a significant part in many categories of crime, including the local priorities to<br />
address domestic violence and ASB.<br />
Is the service delivering value for money?<br />
59 The <strong>Council</strong> does not have a complete picture of its investment in community<br />
safety or of the outcomes resulting from that input and so its demonstration of<br />
VFM for the community safety service is limited. The partnership is delivering<br />
good value for money. There are good examples of individual initiatives delivering<br />
VFM and the <strong>Council</strong> is delivering efficiencies through partnership working,<br />
co-location and by attracting external funding.<br />
60 The <strong>Council</strong> has made efforts to assess the amount of money it and partners are<br />
spending on community safety, taking the local context into account and how this<br />
compares to other, similar areas. A comparison of councils within <strong>Selby</strong> ‘s CDRP<br />
family group shows, for 2007/08, that costs vary from £85,000 to £932,000 – at<br />
£171,000 <strong>Selby</strong> is below the group average of £338,000. This is also the case<br />
when comparing community safety costs across the district councils in North<br />
Yorkshire where the group average is £322,000 and nationally where the average<br />
is £220,000 across all non-metropolitan districts. This shows that <strong>Selby</strong> is a low<br />
spending partnership on community safety.<br />
61 The partnership is delivering good value for money, although CDRP comparisons<br />
are not helpful in determining comparative performance. As a low spending<br />
partnership, <strong>Selby</strong> CSP has comfortably exceeded its Home Office targets and is<br />
contributing well to the areas' overall vision to enjoy a high quality of life. Although<br />
it finished the three-year period in ninth place out of 15 CDRPs in its family group,<br />
the volatility of this comparison in low crime areas means that the CSP has<br />
moved from fourth place to twelfth in the space of a few months.<br />
62 The <strong>Council</strong> is unable to demonstrate clear VFM of its overall investment in<br />
community safety activity, although modest community safety budgets and staff<br />
resources resulting in reducing crime rates are positive indicators. The <strong>Council</strong><br />
does not operate an activity-based costing model (as this would be over<br />
burdensome for a small authority) and much of its community safety contributions<br />
are mainstreamed within departmental budgets. This means that the extent of the<br />
<strong>Council</strong>'s input to community safety is not easily quantifiable and combined with a<br />
lack of clear outcomes for many of the actions and projects, this results in a lack<br />
of clear demonstration of VFM overall. The <strong>Council</strong> is not doing enough to offset<br />
these limitations by designing community safety outcomes into service plans and<br />
collating anecdotal and qualitative evidence to show the difference that these<br />
initiatives are making.<br />
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<strong>Community</strong> <strong>Safety</strong> │ How good is the service? 23<br />
63 The <strong>Council</strong> is not making the most of 'quick wins' to demonstrate better VFM. It<br />
recently considered a report containing a bid to its performance initiative fund<br />
(invest to save monies) that requested £6,000 to fund a mobile CCTV unit to deal<br />
with commercial fly-tipping hotspots. The report clearly outlines the rationale for<br />
the bid, including the inability to gather quality evidence for prosecution and the<br />
current weight of resource (such as surveillance and legal costs) that are being<br />
invested without a solution. However, the potential cost savings to the <strong>Council</strong><br />
and other partners are not quantified and the report concludes that there are no<br />
VFM implications for <strong>Council</strong> corporate policies. This means that the <strong>Council</strong> is<br />
not making its case for funding as convincing as it could and this could limit the<br />
resources available to deal with priority issues.<br />
64 The <strong>Council</strong> has reduced its reliance on external, time-limited funding for<br />
community safety staff resources by creating generic safer communities officer<br />
posts. Previously roles were specific, therefore if funding was lost for a specific<br />
post a gap in expertise would be created. By creating generic roles of safer<br />
communities officers it prevents <strong>Council</strong> service areas becoming dependant on<br />
externally funded expertise. It also allows for a more holistic approach to<br />
community safety issues. Having a wider remit of expertise (rather than just being<br />
an ASB Officer) makes the post more sustainable whilst re-enforcing the<br />
<strong>Council</strong>’s efforts to mainstream community safety.<br />
65 The <strong>Council</strong> can demonstrate the VFM of individual initiatives. For example:<br />
• Daisy Chain has reported that through their interventions, 83 families have<br />
remained in their homes. This is estimated to have saved the <strong>Council</strong> over<br />
£55,000 that would otherwise have been spent on temporary accommodation;<br />
and<br />
• there is also a clear link between the cost of operating the night marshal<br />
scheme and the resulting improvement in rates of crime over the pilot period.<br />
These initiatives show that, where desired outcomes are built-in to the<br />
evaluation of their effectiveness, there is a better demonstration of VFM.<br />
66 The <strong>Council</strong> is not maximising the potential to deliver community safety outcomes<br />
through its community funding and procurement arrangements:<br />
• the <strong>Council</strong> has achieved good leverage of council community funding to<br />
increase the capacity of community groups. From 2004-2007, it is estimated<br />
that the six CIP groups drew down £84,000 of <strong>Council</strong> funding, but in turn,<br />
this has enabled projects totalling almost £4 million to take place. The funding<br />
criteria do not specify community safety related outcomes and actions and so,<br />
although many of these are youth sports, music and recreational projects and<br />
will have had diversionary benefits, this is not quantifiable: and<br />
• current plans to re-tender for street scene services and to seek new,<br />
long-term management arrangements for leisure services include quality<br />
related performance indicators and targets, such as for equity participation<br />
and satisfaction levels. Although negotiations are at an early stage, there has<br />
been no input to date from the community safety team and there are no plans<br />
to link payment by results against these quality outcomes and targets.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
24 <strong>Community</strong> <strong>Safety</strong> │How good is the service?<br />
67 This means that the <strong>Council</strong> is aware of the need to balance cost and quality<br />
considerations in its procurement and funding processes, but is not maximising<br />
the potential of these arrangements to deliver against its community safety<br />
priorities.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
<strong>Community</strong> <strong>Safety</strong> │ What are the prospects for improvement to the service? 25<br />
What are the prospects for improvement<br />
to the service?<br />
What is the service track record in delivering improvement?<br />
68 The <strong>Council</strong> has worked effectively with its partners, voluntary and community<br />
groups to achieve reduction in the British Crime Survey (BCS) comparator<br />
crimes. In total there were 1,153 fewer BCS comparator crimes committed in<br />
2007/08 than in 2003/04 an overall reduction of 29.5 per cent. Crimes have fallen<br />
in nine out of ten categories across this period with the exception of wounding,<br />
which has risen from 299 cases recorded in 2003/04 to 459 in 2007/08. In the last<br />
12 months of the CDRP strategy, there has also been an overall reduction of<br />
7 per cent with reductions also seen in seven out of ten categories: domestic<br />
burglary, theft of vehicle and theft from person have increased. This<br />
demonstrates a slowing of progress over the last 12 months but a solid track<br />
record over the last three years.<br />
69 Resident satisfaction levels in most areas demonstrate a good track record.<br />
Examples are:<br />
• in 2003/04, 72 per cent of respondents placed a low level of crime as the<br />
most important element contributing to a good quality of life; in 2006/07 this<br />
figure had fallen to 61 per cent;<br />
• residents were asked how safe they felt whilst out and about in the district. In<br />
2003/04, 33.5 per cent stated that they felt unsafe after dark; in 2006/07 this<br />
figure had improved to 31 per cent;<br />
• in 2003/04, 53 per cent of respondents felt that crime levels had worsened in<br />
the three years, only 49 per cent felt that they had worsened in the three<br />
years prior to 2006/07; and<br />
• residents were asked to identify which aspects of life in their local areas most<br />
needed improving. In 2003/04, lowering crime levels ranked first out of a list<br />
of 23 aspects but in 2006/07 lowering crime levels had fallen to 3rd place out<br />
of a list of 20 elements that most needed improving.<br />
These survey findings demonstrate that perceptions of crime are improving both<br />
in terms of its incidence but also its significance as a barrier to improved quality of<br />
life for local people.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
26 <strong>Community</strong> <strong>Safety</strong> │What are the prospects for improvement to the service?<br />
70 Resident surveys show that anti-social behaviour remains an issue and concern<br />
is growing about community cohesion:<br />
• in 2006/07 less people (58 per cent) agreed with the statement that people<br />
from different backgrounds got on well in their local areas compared to<br />
2003/04 (85 per cent); and<br />
• residents were asked whether aspects of anti-social behaviour were a<br />
problem in their areas. For example, although 49 per cent had felt, in<br />
2003/04, that teenagers hanging around on the streets were a problem, by<br />
2006/07, this figure had risen to 57 per cent.<br />
These findings justify the <strong>Council</strong>'s continued focus on ASB (one of the annual<br />
priorities in 2007/08) and on wider community cohesion issues, such as the<br />
impending work on tension monitoring and its lobbying around the eco-town<br />
proposals.<br />
71 With support from the <strong>Council</strong>'s community safety team, understanding within<br />
services of their responsibilities to tackle community safety issues is<br />
strengthening. Individual service areas are able to address community safety<br />
concerns in a cross-cutting manner, working with other <strong>Council</strong> services and<br />
partner organisations. This has resulted in numerous actions, but the community<br />
safety outcomes are not clear in most cases. For example:<br />
• leisure services are working with the County’s 4youth Services providing<br />
diversionary facilities and activities for young people during school holidays;<br />
• environmental services are working with planning on noise complaints;<br />
• maintaining and increasing safer car park award status for council car parks;<br />
• managing the ‘Best Bar None’ initiative which encourages good management<br />
practices and the use of competent and effective door staff;<br />
• CCTV which incorporates 37 cameras recently enhanced by a new recording<br />
system; and<br />
• seven new building developments awarded ‘Secure by Design’ over the last<br />
two years.<br />
These represent appropriate actions to address local community safety issues<br />
and concerns but the <strong>Council</strong> and its partners are unable to determine which<br />
initiatives are making the most difference.<br />
72 The partnership is delivering improved value for money over time. Performance<br />
has improved but total funding for the partnership is reducing: between 2007/08<br />
and <strong>2008</strong>/09 funding has reduced from £247,000 to £171,000, a 31 per cent<br />
reduction.<br />
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<strong>Community</strong> <strong>Safety</strong> │ What are the prospects for improvement to the service? 27<br />
How well does the service manage performance?<br />
73 The <strong>Council</strong> sees community safety as central to delivering its overall vision and<br />
key priorities. <strong>Community</strong> safety is one of the <strong>Council</strong>'s seven strategic themes in<br />
the corporate plan, which has an overall mission 'to improve the quality of life for<br />
those that live and work in the district'. <strong>Community</strong> safety is also reflected<br />
strongly in the <strong>Council</strong>'s annual prioritisation process, which balances political<br />
priorities with issues that are of concern to the community. This means that the<br />
<strong>Council</strong> has identified community safety as a priority issue for the locality and has<br />
explicitly committed itself to addressing it.<br />
74 Strategic planning is good. The JSIA is a good process for identifying priority<br />
needs from a wide range of evidence and has resulted in four clear priorities for<br />
partners to address in the period <strong>2008</strong>-2011:<br />
• safer neighbourhoods;<br />
• reducing crime;<br />
• safer roads; and<br />
• drugs and alcohol.<br />
75 Each priority is underpinned by key issues to address, such as reducing fear of<br />
crime and improving community engagement within the safer neighbourhoods<br />
theme although local actions and targets have still to be finalised. The JSIA has<br />
enabled the CSP to produce a good community safety strategy that can in turn,<br />
lead to improved outcomes.<br />
76 There is a good and wide-ranging understanding of community safety, although<br />
performance management arrangements are not sufficiently robust at individual<br />
member of staff level. Members, managers, partners and frontline staff can<br />
clearly explain the priorities for community safety and how improved performance<br />
can deliver wider benefits to the <strong>Council</strong> and community. This is also reflected in<br />
service plans, but service action plans (such as for sport and culture) and<br />
individual joint performance reviews (JPRs) are not consistently SMART to<br />
enable those members of staff to understand and quantify their specific role and<br />
contribution. This means that there is a strong and shared understanding of<br />
community safety and its potential contribution to deliver wider quality of life<br />
outcomes, but it is not always clear how other council services and individuals will<br />
be able to demonstrate their part in this process.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
28 <strong>Community</strong> <strong>Safety</strong> │What are the prospects for improvement to the service?<br />
77 The processes for target-setting are good but not all plans are sufficiently SMART<br />
and not all have been completed for the start of <strong>2008</strong>/09. Targets are based on<br />
historical achievement, comparison with other areas, local priorities and the views<br />
of government. In the case of Local Area Agreement (LAA) targets, which have<br />
reward grant attached, the targets are negotiated with Government Office<br />
Yorkshire and Humber. LAA targets for crime related priorities are disaggregated<br />
to district level and so it is clear what each area needs to do to contribute to the<br />
county-wide target reductions. Non-crime LAA targets, such as for health<br />
priorities, have not been disaggregated and so this relies on a 'bottom-up'<br />
approach to assessing whether the overall targets are being met. Partnership<br />
action plans are still incomplete and not yet effectively guiding the work of staff<br />
and the community safety service plan and task group action plans are not<br />
sufficiently SMART to fill this gap until these plans are ready.<br />
78 There is an effective project and performance monitoring framework for<br />
community safety. The CSP's project monitoring and performance management<br />
framework meets the needs of the <strong>Selby</strong> <strong>District</strong> CSP and the LAA and this<br />
information is then used to inform the CSP, LSP, YNYSCF and the NYSP on<br />
progress toward achieving the local, county and national aims and objectives in<br />
LAA2. Some formal reporting takes place on a quarterly basis (LAA/LSP) but the<br />
<strong>Council</strong> reports performance to its Boards each month and the CSP performance<br />
group meets monthly with the county data analyst and the <strong>Council</strong>'s own<br />
performance, such as in environment, is monitored weekly with managers. This<br />
means that underperformance against key targets can be identified at an early<br />
stage and corrective action taken, such as dealing with graffiti and fly-tipping<br />
hotspots.<br />
79 Scrutiny is working well for community safety. There is one Overview and<br />
Scrutiny committee, chaired by one of the independent members, and it has a<br />
clear forward plan that includes key milestones in the <strong>Council</strong>'s calendar, such as<br />
the State of the Area address as well as topic based scrutiny activity. There are<br />
regular invitations to partner agencies including the Police and council contractors<br />
and the Committee commissions specific pieces of work to address areas of<br />
resident concern. A current example of this is a study of 'fear of crime' being<br />
undertaken by researchers within the policy and performance team to see if the<br />
<strong>Council</strong> can assess whether its actions and communications are reducing fear of<br />
crime or having the contrary effect of publicising and therefore, increasing it. The<br />
findings of the study will be available shortly and should help to steer the<br />
<strong>Council</strong>'s and partners' approach to community engagement and communication<br />
about crime.<br />
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<strong>Community</strong> <strong>Safety</strong> │ What are the prospects for improvement to the service? 29<br />
80 The <strong>Council</strong> and its partners are focusing resources on priority areas based on<br />
data and intelligence gathering. Despite the limitations of some of the data, the<br />
<strong>Council</strong> and its partners are working together to try and manage performance,<br />
rather than just to monitor it. Low levels of crime do not often produce clear<br />
trends and 'hotspots' but the appointment of the county-wide analyst enables the<br />
partnership to track reports of crime on a monthly basis, by mini-zone area and to<br />
compare current performance against targets (including future projections of<br />
performance) and against the other NY CDRPs by each crime category. This<br />
data is used to inform the task groups about emerging issues and enables<br />
resources to be directed to the areas where it will have most impact.<br />
81 The <strong>Council</strong> and partnership are good at learning from others and sharing their<br />
own learning. The partnership regularly benchmarks its performance with a range<br />
of CDRP groups, but the volatility of the data does not often result in clear routes<br />
to improvement. Learning and sharing learning has been valuable:<br />
• the night marshal scheme was developed from similar pilot schemes in<br />
Halifax and Wakefield;<br />
• the partnership is adapting numerous schemes to its own needs, such as<br />
'Drive Alive' materials from NY and learning from pilots conducted in areas<br />
that have greater resources, such as the York part of the <strong>Selby</strong> and York BCU<br />
area' and<br />
• the <strong>Council</strong> is sharing its experience of developing the migrant community<br />
'welcome pack' and 'keeping safe' card with other NY partners.<br />
This shows that the <strong>Council</strong> and its partners are self aware and are willing to<br />
learn from others' experiences as well as to celebrate success. VFM is improved<br />
through some of this learning as the <strong>Council</strong> does not have to 'reinvent the<br />
wheel'.<br />
82 The partnership has made improvements based on self assessment. The<br />
partnership self assessed against the community safety minimum standards and<br />
has made improvements to its arrangements as a result of this. Weaknesses that<br />
were identified and addressed include:<br />
• the York and North Yorkshire Safer Communities Forum (YNYSCF) has<br />
agreed to cover the statutory responsibility of a county coordinating group;<br />
• a County <strong>Community</strong> <strong>Safety</strong> Agreement has been developed; and<br />
• all the responsible authorities attended the CSP Executive Board except the<br />
PCT; this has been addressed and the Director of Commissioning now<br />
attends CSP Executive Board.<br />
83 The <strong>Council</strong> has a robust system for dealing with and learning from complaints<br />
although community safety complaints (as opposed to incident reporting) are<br />
rare. There is a clear and well publicised three-step procedure based on<br />
escalation of the incident and an effective corporate complaints handling system<br />
which helps services to deal effectively with feedback and improvement.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
30 <strong>Community</strong> <strong>Safety</strong> │What are the prospects for improvement to the service?<br />
Does the service have the capacity to improve?<br />
84 The Service has the resources it currently needs to deliver its priorities for<br />
community safety. The Use of Resources assessment in 2006/07 judged the<br />
<strong>Council</strong> as scoring 3 out of 4 overall and for financial management and standing<br />
and noted the <strong>Council</strong>'s ability to redirect resources to priority areas, including<br />
community safety. The <strong>Council</strong> is operating in a challenging financial environment<br />
and knows it needs to make more effective use of its resources to ensure that its<br />
longer term financial strategy is sustainable. Through good internal development<br />
and joint working, the appropriate skills and resources are in place for community<br />
safety. The senior community safety officer and co-ordinators are experienced<br />
and have good development opportunities. They have worked effectively with<br />
internal service providers to ensure that they understand how their services can<br />
contribute to improving community safety and cohesion. As community safety is<br />
one of the <strong>Council</strong>’s seven key strategic themes, this provides some certainty for<br />
the service’s future. More resources have been made available to the service to<br />
increase the communications officer’s role from part-time to full-time. This is<br />
intended to ensure that the activities of the service and partners are well<br />
publicised and reduce the public’s fear of crime.<br />
85 Future corporate capacity is being planned through good human resource<br />
planning and investment in staff and councillor development. The <strong>Council</strong> is<br />
addressing previous recruitment and retention problems in the service and other<br />
community safety related services such as development control through<br />
improving career grades and identifying funding for training to help develop staff<br />
into more senior roles. For example, the <strong>Council</strong> is part of the county wide<br />
mentoring scheme which provides a cost effective, quality and sustainable<br />
opportunity to build managerial capacity. Training in other relevant areas is being<br />
delivered to appropriate staff on areas such as s17 responsibilities, domestic<br />
violence awareness, child protection and customer services.<br />
86 The <strong>Council</strong> is continually improving its approach to equalities and diversity. It is<br />
working towards level 3 of the equality standard. It has reviewed the success of<br />
the previous equality impact assessments scheme, revised its toolkit for<br />
undertaking future assessments and is implementing a new programme. A<br />
current housing study for black and minority ethnic groups and vulnerable people,<br />
jointly conducted with North Yorkshire County <strong>Council</strong>, includes consultation with<br />
gypsies and travellers to ensure that there is sufficient future site capacity in the<br />
district; the results will inform an action plan to be developed in August <strong>2008</strong>. A<br />
new equalities and diversity training rolling programme is about to be launched,<br />
where every member of staff will receive a half day refresher course which covers<br />
legislative changes and case studies. The <strong>Council</strong> also uses ‘birthday forums’, an<br />
innovative approach, to ensure that all staff attend a cross-cutting meeting with<br />
senior officers and councillors at least once a year to help keep them informed of<br />
any issues relating to equality and diversity and other important aspects of the<br />
<strong>Council</strong>’s business.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
<strong>Community</strong> <strong>Safety</strong> │ What are the prospects for improvement to the service? 31<br />
87 The partnership has demonstrated a track record of successful delivery and has<br />
the appropriate skills and approach to be able to withstand difficulties. There have<br />
been recent tensions in the partnership, which has led to some current<br />
uncertainty, but partnership working and partner commitment to community safety<br />
remain strong. Recent tensions on the executive board of the partnership have<br />
led to the resignation of the chair, the <strong>Council</strong>'s chief executive. At the time of this<br />
inspection, the post remained vacant, but key partners have stated their belief<br />
that the partnership is greater than individuals and that their commitment to work<br />
together to address community safety issues is undiminished. If the partnership<br />
can ensure that relationships remain supportive, it has the prospects of being<br />
able to deliver its future actions effectively.<br />
88 As supporting evidence for this, the <strong>Council</strong> and its partners are improving their<br />
capacity to deliver improvements in community safety through the new CSP,<br />
which has a more focused approach to allocating funding and offers good<br />
potential to involve a greater range of partners and to exploit their respective<br />
strengths, knowledge and experience. There is now a greater spread of<br />
responsibility amongst partners, such as the Primary Care Trust (PCT),<br />
probation, police and the voluntary/community sector taking theme priority lead<br />
roles. For example, the PCT is now taking a key lead on the drugs and alcohol<br />
theme which has previously been a cause for concern and has committed new<br />
investment through the county wide alcohol harm reduction strategy. Partners<br />
make good use of individual skills and joint training events have taken place to<br />
maximise impact. There are also plans to hold joint drop-in sessions with police in<br />
market towns to address fear of crime and a public perception that there is<br />
reduced access to police as result of station closures.<br />
89 The <strong>Council</strong> is allocating resources to mainstream community safety into core<br />
functions such as environmental services and housing. It is regenerating its three<br />
market towns and attracting inward investment to deliver improvements both in<br />
community safety and community cohesion. It is working with business partners<br />
to build employment growth which should help to mitigate the development of<br />
commuter housing with local employment opportunities. These initiatives are<br />
aimed at designing out crime and encouraging new residents to find local<br />
employment which in turn is aimed at reducing local tensions in some new<br />
housing developments.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>
32 <strong>Community</strong> <strong>Safety</strong> │What are the prospects for improvement to the service?<br />
90 The JAGs and <strong>Community</strong> Investment Partnerships (CIPs) have been successful<br />
in building community capacity and enhancing the engagement of local<br />
communities on a range of topics. The <strong>Council</strong> is keen to build on this success<br />
and to broaden the range of issues that communities can raise and that the<br />
<strong>Council</strong> and its partners can respond to. To this end, the <strong>Council</strong> is exploring a<br />
broader community management board (CMB) model, that would operate in the<br />
six current CIP areas and aims to pilot the approach in Tadcaster and<br />
surrounding villages from October <strong>2008</strong>. The new model would involve a<br />
devolved community fund and be underpinned by new community profiles, that<br />
are in development. The new model offers the potential to deliver greater VFM in<br />
a number of areas, but these are at an early stage and the benefits are as yet,<br />
unquantified. This collaborative approach is intended to become part of the<br />
<strong>Council</strong>'s constitution, integrating several of the current public forums including<br />
the JAGs. Through this new proposed model, the <strong>Council</strong> is making a corporate<br />
commitment to mainstreaming multi-agency problem solving, but more<br />
importantly it will support councillors in their wards to facilitate partnership<br />
working and enable them to allocate resources to address locally agreed<br />
priorities. However there are tensions around these plans. The pilot is intended to<br />
assess these issues and gather community and partner views of the new<br />
structures and their impact, but there is significant concern that the<br />
current success and community ownership of the JAGs will be lost in the process.<br />
91 The <strong>Council</strong> recognises the need to ensure that staff, councillors, communities<br />
and partners fully understand the need for change and is in the process of<br />
implementing a ‘Hearts and Minds’ initiative to achieve this. If successful, this<br />
should help all stakeholders gain the understanding and support for the new<br />
plans.<br />
92 The <strong>Council</strong> has been successful in attracting new sources of external funding to<br />
address community safety priorities and concerns. These include:<br />
• £145,000 Home Office funding over the next three years to develop a<br />
community cohesion strategy and community tension monitoring system;<br />
• new initiatives to address cross-border crime through number-plate<br />
recognition and tracker systems;<br />
• additional BCU funding to invest in a range of partnership initiatives, led by<br />
the police, to combat crime and ASB; and<br />
• working with the Play Partnership to attract £200,000 of Big Lottery Funding<br />
from the national Children's Programme for play as well as funding from other<br />
sources. Projects that will be delivered under this programme over the next<br />
two years include a Play Ranger scheme, a mini-BMX track, an adventure<br />
play area, a play sensory garden and a natural play area.<br />
This funding increases the capacity of the <strong>Council</strong> and its partners to address<br />
continuing areas of concern.<br />
<strong>Selby</strong> <strong>District</strong> <strong>Council</strong>