Agenda - pdf - Selby District Council

Code
Short Name
Direction of
Travel
Current
Target
Current Value
Short
Term
Trend
Arrow
Long
Term
Trend
Arrow
Traffic Light
Collection
Frequency
Business Manager Summary
Comment
Management Indicators have been derived
to illustrate customer service levels &
team productivity. All enforcement cases
are to be initially actioned within 3
working days of receipt. The enforcement
team has actioned 75.70% of high risk
enforcement cases for the period 1st
August - 30th September 2011 within 3
working days. 64.7% of 'Medium Risk'
cases were actioned within 3 working
days.
Moving forward? Continued
management of case demand and team
development to enable cross skilling in
dealing with enforcement issues.
SDV_017
Investigate significant
fly-tipping incidents
Aim to
Maximise
100.00% 100.00% Monthly
All the reported fly-tipping incidents within
the district were investigated by a council
official therefore achieving 100% of
investigated incidents YTD.
SDV_018
% of new benefit
claims and changes
processed within 5 days
upon receipt of
complete application
Aim to
Maximise
85.00% 84.38% Monthly
How are we doing? September 2011
saw a greater throughput of cases at
2.8% more than August 2011 and 14.4%
more than in July 2011. The short term
trend shows that the % processed within
5 days increased from 80.2% in August to
82.07% in September, giving an overall
year to date figure of 84.38% - the
average days to process all items being
3.7 days.
Moving forward?
The long term trend shows a decline.
However this is being tackled with
additional resources with the aim of
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