Agenda - pdf - Selby District Council
Agenda - pdf - Selby District Council Agenda - pdf - Selby District Council
Code Short Name Direction of Travel Current Target Current Value Short Term Trend Arrow Long Term Trend Arrow Traffic Light Collection Frequency Business Manager Summary Comment What this means? Currently recorded as signposting to ‘external bodies’ unable to define ‘vulnerable’. Not previously measured. SDV_007 % of vulnerable residents signposted to relevant support agencies after direct contact with the Council Aim to Maximise 85.00% 100% Quarterly How are we doing? Currently all customers are appropriately signposted. Moving forward Linked to Contact Centre BPI and systems enhancement commencing October 2011. Subsequent project plan & timescales to be scoped at commencement of BPI. What this means? This measure concerns the time taken to process disabled facilities grants for vulnerable residents and takes account of the prescribed application process prerequisites and the full range of relatively minor to more complex adaptations to meet the needs of vulnerable residents. SDV_008 Average time taken to process disabled facilities grants applications Aim to Minimise 130 days 116 days Quarterly How are we doing? Improved performance during second quarter (end of 1st quarter performance = 143 days). Selby Home Improvement Agency has focused specifically on processing DFG applications for vulnerable clients during this period. End of year performance for 2010/11 = 143 days (Monthly/quarterly Moving Forward? Home Improvement Agency will continue to focus on DFG as a vulnerable client group. 18
Code Short Name Direction of Travel Current Target Current Value Short Term Trend Arrow Long Term Trend Arrow Traffic Light Collection Frequency Business Manager Summary Comment What this means & How are we doing? Performance for Q2 is an improvement on Q1 when we achieved 83.74 SDV_009a % or repairs to councilowned properties completed within agreed timescales (URGENT REPAIRS) Aim to Maximise 85.00% 84.40% Monthly Moving forward? %. Efforts will now be focussed on utilising the whole resource within Assets to achieve performance targets across the range of indicators and may require resources on ‘non-urgent repairs’ to be re-directed to ‘Urgent’ repairs and ‘reletting of properties. What this means & How are we doing? This represents an increase in performance on Q1 when we achieved 90.52%. SDV_009b % or repairs to councilowned properties completed within agreed timescales (NON-URGENT REPAIRS) Aim to Maximise 80.00% 90.83% Monthly Moving forward Performance in this area is very high and following a BPI on ‘Void Properties’ resources will be re-directed to ensure an increase in performance on ‘re-let’ times and also our response to ‘Urgent Repairs’. 19
- Page 1 and 2: Selby District Council Agenda Meeti
- Page 3 and 4: M Connor Chief Executive Dates of n
- Page 5 and 6: 38. Medium Term Financial Strategy
- Page 7 and 8: To ensure essential maintenance wor
- Page 9 and 10: Reason for Decision: To allow the C
- Page 11 and 12: ‘balanced scorecard’ approach,
- Page 13 and 14: 3.3 The importance of data quality
- Page 15 and 16: Code Short Name Direction of Travel
- Page 17: Code Short Name Direction of Travel
- Page 21 and 22: Code Short Name Direction of Travel
- Page 23 and 24: Code Short Name Direction of Travel
- Page 25 and 26: Code Short Name Direction of Travel
- Page 27 and 28: Selby District Council REPORT Refer
- Page 29 and 30: 2.3 Upon approval by Full Council,
- Page 31 and 32: Persons whom the Council consulted,
- Page 33 and 34: Appendix 1: List of Consultees •
- Page 35 and 36: • Development Land and Planning C
- Page 37 and 38: • Carter Jonas • Mrs C Naylor
- Page 39 and 40: • Brian Lockwood • J A Chilvers
- Page 41 and 42: • Gyspy Council • Freight Trans
- Page 43 and 44: Appendix 2: Schedule of consultatio
- Page 45 and 46: Cunane Town Planning obo Samuel Smi
- Page 47 and 48: Jennifer Hubbard Jennifer Hubbard J
- Page 49 and 50: Mr Chris Vertigans Mr Chris Vertiga
- Page 51 and 52: Mr Chris Vertigans Mr Chris Vertiga
- Page 53 and 54: Bilbrough - schedule of comments Yo
- Page 55 and 56: Cunane Town Planning obo Samuel Smi
- Page 57 and 58: Brotherton Parish Council private d
- Page 59 and 60: Parish Council / Michael Wright Par
- Page 61 and 62: consecrated on the 12th October, 18
- Page 63 and 64: Parish Council / Michael Wright Par
- Page 65 and 66: much less characterful than on the
- Page 67 and 68: Jennifer Hubbard Jennifer Hubbard J
Code<br />
Short Name<br />
Direction of<br />
Travel<br />
Current<br />
Target<br />
Current Value<br />
Short<br />
Term<br />
Trend<br />
Arrow<br />
Long<br />
Term<br />
Trend<br />
Arrow<br />
Traffic Light<br />
Collection<br />
Frequency<br />
Business Manager Summary<br />
Comment<br />
What this means? Currently recorded as<br />
signposting to ‘external bodies’ unable to<br />
define ‘vulnerable’. Not previously<br />
measured.<br />
SDV_007<br />
% of vulnerable<br />
residents signposted to<br />
relevant support<br />
agencies after direct<br />
contact with the <strong>Council</strong><br />
Aim to<br />
Maximise<br />
85.00% 100% Quarterly<br />
How are we doing? Currently all<br />
customers are appropriately signposted.<br />
Moving forward Linked to Contact<br />
Centre BPI and systems enhancement<br />
commencing October 2011. Subsequent<br />
project plan & timescales to be scoped at<br />
commencement of BPI.<br />
What this means? This measure<br />
concerns the time taken to process<br />
disabled facilities grants for vulnerable<br />
residents and takes account of the<br />
prescribed application process prerequisites<br />
and the full range of relatively<br />
minor to more complex adaptations to<br />
meet the needs of vulnerable residents.<br />
SDV_008<br />
Average time taken to<br />
process disabled<br />
facilities grants<br />
applications<br />
Aim to<br />
Minimise<br />
130 days 116 days Quarterly<br />
How are we doing? Improved<br />
performance during second quarter (end<br />
of 1st quarter performance = 143 days).<br />
<strong>Selby</strong> Home Improvement Agency has<br />
focused specifically on processing DFG<br />
applications for vulnerable clients during<br />
this period. End of year performance for<br />
2010/11 = 143 days (Monthly/quarterly<br />
Moving Forward? Home Improvement<br />
Agency will continue to focus on DFG as a<br />
vulnerable client group.<br />
18
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