Agenda - pdf - Selby District Council

Code
Short Name
Direction of
Travel
Current
Target
Current Value
Short
Term
Trend
Arrow
Long
Term
Trend
Arrow
Traffic Light
Collection
Frequency
Business Manager Summary
Comment
What this means? WLCT carryout an
annual survey to test user satisfaction.
SDV_004
% satisfied with leisure
facilities provided on
behalf of the Council
Aim to
Maximise
60.00%
Annually
How are we doing? For 2010/11 the %
Customers satisfied with the service was
69.7%
Moving forward Project Plan developed
to further develop satisfaction testing. and
presented for consideration by Access
Selby Board 05/09/11, roll out October
2011 - March 2012.
SDV_005
Satisfaction with
professional advice
both to the Core and
within the SDV
Aim to
Maximise
60.00%
Annually
These are new measure to understand
satisfaction with services provided to the
Client and within Access Selby. A Project
plan has been agreed and phased roll out
to March 2012. Results will be reported
Qtr 3. The output links to the assessment
against the Customer Pledge, due to be
reported March 2012.
Questions to cover the following areas
• Response time
• Quality of response
• Confidence in response/support
• Overall satisfaction with each
service area
SDV_006
% of customer
satisfaction with
planning service
received
Aim to
Maximise
60.00% Annually
This is a new area of measurement.
Complaints with planning service received
are recorded and progressed in
accordance with the Corporate Complaints
policy
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