Agenda - pdf - Selby District Council

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(LE_NEW011) Average speed of response to customer complaints (days) (LE_NEW012) Complaints Ratio: Number of complaints received per 1,000 visits (LE_NEW008) Quarterly 1.5* 6 5 Quarterly 0.01* 0.08 - it has not been a statistically significant change to demonstrate a downturn in performance. Resident satisfaction has fallen before (62.7, 2007/08). It is anticipated that the recent improvements at the centres will see resident satisfaction increase. Complaints Performance Indicator 2009/10 2010/11 2011/12 Freq. Actual Actual Target Status Comments Target PI Name Perf. % of customer complaints responded to within timescale Quarterly 100%* 82% 95% The service received a total 27 complaints during 2010/11. 95% Targets have been set based on customer care standards. LE-NEW012 will not be a stand along KPI in 2011/12 but will be included as commentary in LE- NEW011 0.1 164
APSE Performance Network: Sport and Leisure Customer Satisfaction Analysis Leisure Centre Performance Score Average Score Comparator Group Lowest Score Highest Score Abbey Leisure Centre 68.5 67.8 54.0 80.2 Tadcaster Leisure Centre 71.0 69.3 57.4 77.4 NB - Performance scores are based on a range of factors including staff, customer information, facility characteristics and value for money. This is the first year for this particular survey, an provides useful baseline data. The survey will now be carried out annually. 165
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Selby District Council Agenda Meeti
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M Connor Chief Executive Dates of n
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38. Medium Term Financial Strategy
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To ensure essential maintenance wor
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Reason for Decision: To allow the C
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‘balanced scorecard’ approach,
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3.3 The importance of data quality
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Code Short Name Direction of Travel
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Selby District Council REPORT Refer
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2.3 Upon approval by Full Council,
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Persons whom the Council consulted,
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Appendix 1: List of Consultees •
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• Development Land and Planning C
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• Carter Jonas • Mrs C Naylor
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• Brian Lockwood • J A Chilvers
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• Gyspy Council • Freight Trans
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Appendix 2: Schedule of consultatio
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Cunane Town Planning obo Samuel Smi
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Jennifer Hubbard Jennifer Hubbard J
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Mr Chris Vertigans Mr Chris Vertiga
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Bilbrough - schedule of comments Yo
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Cunane Town Planning obo Samuel Smi
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Brotherton Parish Council private d
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Parish Council / Michael Wright Par
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consecrated on the 12th October, 18
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Parish Council / Michael Wright Par
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much less characterful than on the
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Jennifer Hubbard Jennifer Hubbard J
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Jennifer Hubbard Jennifer Hubbard n
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up areas of the settlement (existin
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Maureen Fernyhough Maureen Fernyhou
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Riccall Parish Council There are gl
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No name or address No name or addre
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Womersley: Schedule of responses Yo
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Julie Evison Windows - should be sm
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FOLLOW THE SAME LOOK AND PRINCIPLE.
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5091 - stepped wall constructed inb
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Selby District Council REPORT Refer
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3.2 Financial Issues The impact on
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• Annually in line with inflation
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Appendix 2. Exceptions to the Mediu
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REPORT Reference: E/11/36 Selby Dis
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2.5 Continuing uncertainty within t
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Core Management Accounts 2011-2012
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Access Selby Management Accounts 20
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Access Selby Management Accounts 20
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BUDGET EXCEPTIONS REPORT April 2011
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GENERAL FUND BASE BUDGET SAVINGS/EF
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Page 117 and 118: Executive is required to receive an
Page 119 and 120: 2.8 The forecasts are based on mode
Page 121 and 122: Strategy Statement (TMSS). A list o
Page 123 and 124: APPENDIX A Analysis of Deposits At
Page 125 and 126: APPENDIX B (This figure includes th
Page 127 and 128: Reason for Recommendations To recog
Page 129 and 130: to achieving continuous service imp
Page 131 and 132: CONTENTS PAGE Contents Page Number
Page 133 and 134: 2.1 Development Plans In addition t
Page 135 and 136: Across all 14 indicators, we have a
Page 137 and 138: In 2010 the target was to achieve a
Page 139 and 140: The Profiles Health and Fitness Sui
Page 141 and 142: • We intend to re-launch the prog
Page 143 and 144: As part of our commitment to mainta
Page 145 and 146: 4.0 Strategic Objectives Strategic
Page 147 and 148: 7. To maximise commercial opportuni
Page 149 and 150: Achieve Quest accreditation at Abbe
Page 151 and 152: Mike Lyons Head of Service (Sport a
Page 153 and 154: WIGAN LEISURE & CULTURE TRUST ANNUA
Page 155 and 156: 3.0 2010/11 PERFORMANCE REPORT This
Page 157 and 158: Visits to Tadcaster Leisure Centre
Page 159 and 160: sustainable participation in physic
Page 161 and 162: Graph 1 - Members: Average Number o
Page 163: 3.2 Customer Satisfaction and Compl
Page 167 and 168: Performance Indicator 2009/10 2010/
Page 169 and 170: • One day added to annual leave
Page 171 and 172: 2 The Report 2.1 Community Engageme
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Agenda - pdf - Selby District Council

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