Agenda - pdf - Selby District Council
Agenda - pdf - Selby District Council Agenda - pdf - Selby District Council
National Indicator In October the Department for Communities and Local Government announced the abolition of Local Area Agreements and the associated National Indicator Set. The National Indicator Set (NIS) consisted of 199 indicators, which were announced by (DCLG) in October 2007, following the Government’s Comprehensive Spending Review. Subsequently Local Authorities and their partners are no longer required to report performance against the indicator set to Central Government. The data is collected through the Active People Survey, the largest ever survey of sport and active recreation to be undertaken in Europe. Sport England have committed to conducting the Active People Survey for the next two years. Due to the strong relationship with NI 8 and the services WLCT manage on behalf of Selby DC, we consider NI 8 a valid indicator to continue reporting as part of the performance framework. • National Indicator 8 – The percentage of the adult population in a local area who participated in sport and active recreation, at moderate intensity, for at least 30 minutes on at least 12 days in the last 4 weeks (equivalent to 30 minutes on 3 or more days a week). The table below shows Selby’s performance in relation to NI 8 with a summary of comparative performance information. Comparative data has been drawn from Sport England data. 2006/07 2008 2009 2010 NI 8 – Adult Selby Actual 20.0 25.6 25.7 23.5 Participation Yorkshire 20.20 20.80 21.30 22.8 in Sport All England 21.10 21.33 21.50 21.8 The indicator was collected for the first time in 2007. This established a baseline in Selby of 20.0%. The latest data for NI 8 represents progress with the data collection between October 2009 and October 2010. It shows current participation in sport and recreation is at 23.5% a small decrease from the data captured in 2009 (2.2%) but still maintaining an increase from the baseline year and significantly higher than the regional and national averages. 162
3.2 Customer Satisfaction and Complaints Satisfaction Performance Indicator 2009/10 2010/11 2011/12 Freq. Actual Actual Target Status Comments Target PI Name Perf. % customers fairly or very Annual N/A 69.7% - During the third quarter the service 72% satisfied with the service implemented the Association of (LE_NEW010) Public Service Excellence (APSE) customer survey at both Leisure Centres. The results of the survey provide a customer satisfaction performance indicator based on users experience of staff, information, facilities and value for money. Results for each facility are detailed below: Abbey Leisure Centre – 69% Tadcaster Leisure Centre – 71% % Resident Satisfaction with Sport APSE compare results with similar facilities to provide relevant benchmarks. Both sites scored above their relevant ‘family group’ average score. (See table below) Annual 66.7% 63.4% 67.0% Data for this measure is collected through the Active People Survey (Sport England). It is designed to provide a District wide (user and non user) satisfaction level of the provision of local leisure facilities but is not limited to facilities provided by WLCT. Whilst the satisfaction level has fallen 67% 163
- Page 111 and 112: GENERAL FUND BASE BUDGET SAVINGS/EF
- Page 113 and 114: Latest Business Manager Proposed Sa
- Page 115 and 116: HOUSING REVENUE ACCOUNT BASE BUDGET
- Page 117 and 118: Executive is required to receive an
- Page 119 and 120: 2.8 The forecasts are based on mode
- Page 121 and 122: Strategy Statement (TMSS). A list o
- Page 123 and 124: APPENDIX A Analysis of Deposits At
- Page 125 and 126: APPENDIX B (This figure includes th
- Page 127 and 128: Reason for Recommendations To recog
- Page 129 and 130: to achieving continuous service imp
- Page 131 and 132: CONTENTS PAGE Contents Page Number
- Page 133 and 134: 2.1 Development Plans In addition t
- Page 135 and 136: Across all 14 indicators, we have a
- Page 137 and 138: In 2010 the target was to achieve a
- Page 139 and 140: The Profiles Health and Fitness Sui
- Page 141 and 142: • We intend to re-launch the prog
- Page 143 and 144: As part of our commitment to mainta
- Page 145 and 146: 4.0 Strategic Objectives Strategic
- Page 147 and 148: 7. To maximise commercial opportuni
- Page 149 and 150: Achieve Quest accreditation at Abbe
- Page 151 and 152: Mike Lyons Head of Service (Sport a
- Page 153 and 154: WIGAN LEISURE & CULTURE TRUST ANNUA
- Page 155 and 156: 3.0 2010/11 PERFORMANCE REPORT This
- Page 157 and 158: Visits to Tadcaster Leisure Centre
- Page 159 and 160: sustainable participation in physic
- Page 161: Graph 1 - Members: Average Number o
- Page 165 and 166: APSE Performance Network: Sport and
- Page 167 and 168: Performance Indicator 2009/10 2010/
- Page 169 and 170: • One day added to annual leave
- Page 171 and 172: 2 The Report 2.1 Community Engageme
3.2 Customer Satisfaction and Complaints<br />
Satisfaction<br />
Performance Indicator 2009/10 2010/11 2011/12<br />
Freq. Actual Actual Target Status Comments Target<br />
PI Name<br />
Perf.<br />
% customers fairly or very Annual N/A 69.7% - During the third quarter the service 72%<br />
satisfied with the service<br />
implemented the Association of<br />
(LE_NEW010)<br />
Public Service Excellence (APSE)<br />
customer survey at both Leisure<br />
Centres.<br />
The results of the survey provide a<br />
customer satisfaction performance<br />
indicator based on users experience<br />
of staff, information, facilities and<br />
value for money. Results for each<br />
facility are detailed below:<br />
Abbey Leisure Centre – 69%<br />
Tadcaster Leisure Centre – 71%<br />
% Resident Satisfaction with<br />
Sport<br />
APSE compare results with similar<br />
facilities to provide relevant<br />
benchmarks. Both sites scored<br />
above their relevant ‘family group’<br />
average score. (See table below)<br />
Annual 66.7% 63.4% 67.0% Data for this measure is collected<br />
through the Active People Survey<br />
(Sport England). It is designed to<br />
provide a <strong>District</strong> wide (user and non<br />
user) satisfaction level of the<br />
provision of local leisure facilities but<br />
is not limited to facilities provided by<br />
WLCT.<br />
Whilst the satisfaction level has fallen<br />
67%<br />
163
Change language