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Code<br />
Short Name<br />
Direction of<br />
Travel<br />
Current<br />
Target<br />
Current Value<br />
Short<br />
Term<br />
Trend<br />
Arrow<br />
Long<br />
Term<br />
Trend<br />
Arrow<br />
Traffic Light<br />
Collection<br />
Frequency<br />
Business Manager Summary<br />
Comment<br />
This strong performance links with<br />
SDV001.<br />
Not measured previously.<br />
Moving forward<br />
This links to the BPI of Contact Centre and<br />
associated review of Community Officer<br />
roles, commencing October 2011.<br />
What this means? Data is collected on<br />
the number of complaints received on<br />
street cleansing which is a measure of<br />
satisfaction.<br />
How are we doing? In August 2011, 13<br />
complaints were received. There has been<br />
a reduction in the number of complaints<br />
since April 2011 as follows: 32 in April, 36<br />
in May, 21 in June and 16 in July<br />
SDV_003<br />
% satisfied with street<br />
cleanliness<br />
Aim to<br />
Maximise<br />
60.00%<br />
Annually<br />
For Comparison in 10/11<br />
April – 65<br />
May – 58<br />
June – 51<br />
July – 32<br />
August - 28<br />
Moving forward? Street cleansing –<br />
Discussions are being held with Enterprise<br />
to plan the next annual satisfaction<br />
survey. The timetable for the survey will<br />
be reported in at the end of Q3.<br />
16
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