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Visits to Tadcaster Leisure<br />
Centre<br />
(LE_LI003)<br />
that as specific points of the<br />
facility were under construction,<br />
services were disrupted and<br />
attendances affected.<br />
• Previous data collection and<br />
reporting included additional<br />
elements of activity (e.g. the<br />
skate park and catering<br />
facilities). There is no accurate<br />
method of capturing this<br />
information and therefore the<br />
current figures do not include<br />
these areas of service.<br />
• WLCT has also recognised<br />
areas for improvement in<br />
relation to data collection from<br />
an operational perspective (i.e.<br />
ensuring all customers swipe<br />
into the centre registering a visit<br />
and accurately recording<br />
participation).<br />
Quarterly 57,396 26,723 58,000 The ‘Profiles’ brand that has been<br />
implemented successfully at Abbey<br />
will also be extended to Tadcaster<br />
Leisure Centre, ensuring a<br />
consistency in the standards<br />
offered. Tadcaster has over 350<br />
fitness members, but we are<br />
hoping to grow this with increased<br />
promotional activity.<br />
Target was not achieved at the<br />
centre. This can be attributed to:<br />
• The loss of Quarter 1 data due<br />
to implementation of the new<br />
customer relation management<br />
system.<br />
• Closure of the site for over 3<br />
weeks whilst refurbishment<br />
works were undertaken.<br />
This will not<br />
be a stand<br />
along KPI in<br />
2011/12 but<br />
will be<br />
included as<br />
commentary<br />
in LE-LI001<br />
157
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