Agenda - pdf - Selby District Council

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1.7 The percentage of new benefit claims and changes processed within 5 days is below target although performance has improved on August 2011 performance. The training of new staff, maternity leave and a staff vacancy has all contributed to the performance of the business unit throughout the 2 nd quarter. Assessment staff have worked additional hours throughout September 2011 to reduce the outstanding work and this will continue throughout October 2011. 1.8 The percentage of urgent repairs to council owned properties completed within the agreed timescales has failed to meet target by 0.60%. This represents a slight decrease in performance on Quarter 1 reporting. Following a BPI on ‘Void Properties’, resources will be redirected to ensure an increase in performance for re-let’ times and also our response to ‘Urgent Repairs’. 1.9 On a positive note, the reported performance indicators for customer satisfaction at the contact centre, non urgent repairs completed, council tax and rent debt recovered and planning applications considered within time limit are all above the targets set at the beginning of the financial year. 2. Legal/financial and other control/policy matters 2.1 Subject to the actions determined by councillors to address weakness identified, there are no financial implications arising from the contents of this report. 2.2 Any actions identified for improvements to performance would need to be properly assessed for financial implications and, if required, approval for any additional funding sought and such issues would be highlighted in the budget exceptions report elsewhere on the agenda. 3. Conclusion 3.1 Access <strong>Selby</strong> have made good progress through quarter 2 in ensuring the systems available can capture and extract the data needed to measure the key performance indicators. 3.2 It is recommended that accountable officers take the necessary action to ensure the performance indicators achieve the set targets set at the beginning of the year. Guidance has been issued to relevant officers to ensure more consistent commentary. In addition, Business Managers have contributed to commentary in this report for the first time, which will no doubt result in the emergence of a standardised presentation style to aid clarity in future. 12
3.3 The importance of data quality within this process and other data collection programmes cannot be ignored and has to remain a corporate risk. It is paramount that we are confident in the data supplied from internal and external sources, so it can be relied upon for informed decision making purposes. Appendices: Appendix A – 2 nd Interim Corporate Plan Progress Report April 2011 – September 2011 (Quarter 2) 13
Page 1 and 2: Selby District Council Agenda Meeti
Page 3 and 4: M Connor Chief Executive Dates of n
Page 5 and 6: 38. Medium Term Financial Strategy
Page 7 and 8: To ensure essential maintenance wor
Page 9 and 10: Reason for Decision: To allow the C
Page 11: ‘balanced scorecard’ approach,
Page 15 and 16: Code Short Name Direction of Travel
Page 27 and 28: Selby District Council REPORT Refer
Page 29 and 30: 2.3 Upon approval by Full Council,
Page 31 and 32: Persons whom the Council consulted,
Page 33 and 34: Appendix 1: List of Consultees •
Page 35 and 36: • Development Land and Planning C
Page 37 and 38: • Carter Jonas • Mrs C Naylor
Page 39 and 40: • Brian Lockwood • J A Chilvers
Page 41 and 42: • Gyspy Council • Freight Trans
Page 43 and 44: Appendix 2: Schedule of consultatio
Page 45 and 46: Cunane Town Planning obo Samuel Smi
Page 47 and 48: Jennifer Hubbard Jennifer Hubbard J
Page 49 and 50: Mr Chris Vertigans Mr Chris Vertiga
Page 51 and 52: Mr Chris Vertigans Mr Chris Vertiga
Page 53 and 54: Bilbrough - schedule of comments Yo
Page 55 and 56: Cunane Town Planning obo Samuel Smi
Page 57 and 58: Brotherton Parish Council private d
Page 59 and 60: Parish Council / Michael Wright Par
Page 61 and 62: consecrated on the 12th October, 18
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Parish Council / Michael Wright Par
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much less characterful than on the
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Jennifer Hubbard Jennifer Hubbard J
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Jennifer Hubbard Jennifer Hubbard n
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up areas of the settlement (existin
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Maureen Fernyhough Maureen Fernyhou
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Mr Chris Vertigans Mr Chris Vertiga
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Mr Chris Vertigans Mr Chris Vertiga
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Riccall Parish Council There are gl
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No name or address No name or addre
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Womersley: Schedule of responses Yo
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Julie Evison Windows - should be sm
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FOLLOW THE SAME LOOK AND PRINCIPLE.
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5091 - stepped wall constructed inb
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Selby District Council REPORT Refer
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3.2 Financial Issues The impact on
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• Annually in line with inflation
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Appendix 2. Exceptions to the Mediu
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REPORT Reference: E/11/36 Selby Dis
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2.5 Continuing uncertainty within t
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Core Management Accounts 2011-2012
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Access Selby Management Accounts 20
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Access Selby Management Accounts 20
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BUDGET EXCEPTIONS REPORT April 2011
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GENERAL FUND BASE BUDGET SAVINGS/EF
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Latest Business Manager Proposed Sa
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HOUSING REVENUE ACCOUNT BASE BUDGET
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Executive is required to receive an
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2.8 The forecasts are based on mode
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Strategy Statement (TMSS). A list o
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APPENDIX A Analysis of Deposits At
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APPENDIX B (This figure includes th
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Reason for Recommendations To recog
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to achieving continuous service imp
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CONTENTS PAGE Contents Page Number
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2.1 Development Plans In addition t
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Across all 14 indicators, we have a
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In 2010 the target was to achieve a
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The Profiles Health and Fitness Sui
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• We intend to re-launch the prog
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As part of our commitment to mainta
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4.0 Strategic Objectives Strategic
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7. To maximise commercial opportuni
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Achieve Quest accreditation at Abbe
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Mike Lyons Head of Service (Sport a
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WIGAN LEISURE & CULTURE TRUST ANNUA
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3.0 2010/11 PERFORMANCE REPORT This
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Visits to Tadcaster Leisure Centre
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sustainable participation in physic
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Graph 1 - Members: Average Number o
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3.2 Customer Satisfaction and Compl
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APSE Performance Network: Sport and
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Performance Indicator 2009/10 2010/
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• One day added to annual leave
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2 The Report 2.1 Community Engageme
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Agenda - pdf - Selby District Council

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