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to achieving continuous service improvement; however progress at an<br />
operational level was slow due to the culture that existed which also impacted<br />
on frequency and adequacy of reporting of performance data. Improvements<br />
have already been made following a recent re-structure.<br />
WLCT are committed to further development of the service and supporting the<br />
<strong>Council</strong>’s corporate priorities and this is reflected in the strategic objectives<br />
presented in their Annual Review.<br />
The next review of the contract will be for the period April 2011 – March 2012<br />
and will be reported to the Executive in Autumn 2012.<br />
5. Background Documents<br />
None<br />
Contact Details<br />
Sarah Smith<br />
Business Manager<br />
Access <strong>Selby</strong><br />
sesmith@selby.gov.uk<br />
Tel 01757 292189<br />
Appendices<br />
Appendix 1 – Annual Review 2010/11 (WLCT ‘Self Assessment’)<br />
Appendix 2 - Annual Performance Report 2010/11<br />
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