SCMTD February 2004 Board of Directors Agendas - Santa Cruz ...

SANTA CRUZ METROPOLITAN TRANSIT DISTRICT
DATE: February 27, 2003
TO:
FROM:
SUBJECT:
Board of Directors
Bryant J. Baehr, Manager of Operations
CONSIDERATION OF CALL STOP AUDIT REPORT
I. RECOMMENDED ACTION
This report is for informational purposes only. No Action is required.
II.
SUMMARY OF ISSUES
• At the November 2001 Board of Directors meeting staff was authorized to conduct
quarterly call stop compliance audits.
• Staff contracted with Robert S. Bortnick & Associates, a private investigative firm, to
conduct the audit.
• On July 25, 2003 the base programming of the Talking Bus was completed and
implemented. There are 48 bus routes, approximately 1,050 bus stops and 3,622 call
stops.
III.
DISCUSSION
At the November 2001 Board of Directors meeting staff was authorized to conduct quarterly call
stop compliance audits. Staff contracted with Robert S. Bortnick & Associates, a private
investigative firm, to conduct the audit. Robert S. Bortnick & Associates was authorized 100
hours to conduct a survey at a cost of $5,000.00 each quarter.
On July 25, 2003 the Talking Bus was activated on all routes encompassing 3,622 programmed
call stops (trigger points). The Transit District has 48 routes serving approximately 1,050 bus
stops. Each route has independent trigger points and call stops taking the number of programmed
call stops and trigger points to 3,622.
A summary of the call stop audit results are:
April
– May
2002
August
2002
November
2002
Call Stops
observed
Call stops
announced
February
/ March
2003
April /
May /
June / July
2003
194 218 232 436 88 –
Boardings
186 190 232 398 88 –
Operational
Systems
July –
August –
September
2003
October/
December
2003
2,418 2,596
2,305 2,558