HEADWAYS - Santa Cruz METRO
HEADWAYS - Santa Cruz METRO
HEADWAYS - Santa Cruz METRO
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6<br />
SCMTD.COM<br />
<strong>HEADWAYS</strong> - Bus Rider's Guide: Summer Service (June 6 - September 11, 2013)<br />
<strong>METRO</strong> Customer Service<br />
<strong>Santa</strong> <strong>Cruz</strong> <strong>METRO</strong> Customer Service Representatives are available to assist you with your questions and<br />
concerns regarding our bus system. Please visit us at the Information Booth at the Metro Center (Pacific<br />
Station) 920 Pacific Avenue, <strong>Santa</strong> <strong>Cruz</strong>:<br />
To speak with a representative call us during business hours at (831) 425-8600<br />
Dial 711 for CRS Hearing and Speech Impaired Services<br />
Guía para Viajeros<br />
Paginas 14-27<br />
Open Monday through Friday:<br />
Business Hours: 7:00AM TO 6:00PM<br />
Discount Photo ID: 7:00AM TO 5:30PM<br />
Lost & Found: 7:00AM TO 5:45PM<br />
We Provide:<br />
• Bilingual Customer Service Assistance<br />
• Bus Route Information<br />
• Trip Planning Assistance<br />
• Lost & Found Services<br />
• <strong>METRO</strong> Bus Pass Sales<br />
• Discount Photo ID’s<br />
• <strong>Cruz</strong> Cash & <strong>Cruz</strong> Pass Card Sales<br />
• Large Print Schedules<br />
Check Cashing Policy<br />
• You may write a check at the <strong>METRO</strong> Center Information Booth for the purchase of <strong>METRO</strong> bus passes only<br />
• Checks must be local to the <strong>Santa</strong> <strong>Cruz</strong> <strong>METRO</strong> Service Area (including counties contiguous to <strong>Santa</strong> <strong>Cruz</strong> County)<br />
• You must also present a valid California Driver’s license or ID when writing a check<br />
• There is a $15.00 service charge on all returned checks<br />
• VISA and MasterCard also accepted for the purchase of bus passes at the <strong>METRO</strong> Information Booth<br />
Lost & Found<br />
To inquire about and claim lost & found items, call Customer Service during Business Hours.<br />
• Lost items may be claimed only during Customer Service Business hours<br />
• Lost & Found items are NOT released by Security personnel after Customer Service hours.<br />
• Lost bicycles can be claimed directly from Security personnel.<br />
• Legal photo Identification is required for all claims.<br />
Rider’s Guide<br />
Pages 1-13<br />
Please note: Operators or information staff will not use bus radios to check on lost items, except in<br />
extreme emergencies.<br />
We welcome your feedback... compliments, suggestions, or complaints about our service. There<br />
are several ways to fill out a Customer Service Report:<br />
On our website any time of day or night: http://scmtd.com From the Home Page, choose the Customer<br />
Service button.<br />
By phone or in-person during Business Hours: Speak with a Customer Service Representative, who<br />
will record your concerns and submit them on your behalf.<br />
Allow ten business days for a response.<br />
We thank you for taking the time to help us improve your public transit system.
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