HEADWAYS - Santa Cruz METRO
HEADWAYS - Santa Cruz METRO
HEADWAYS - Santa Cruz METRO
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2<br />
SCMTD.COM<br />
RIDE SMARTER SAVE TIME NO WASTE<br />
<strong>HEADWAYS</strong> - Bus Rider's Guide: Summer Service (June 6 - September 11, 2013)<br />
Guía para Viajeros<br />
Paginas 14-27<br />
NO WASTE<br />
“Green” CRUZ CARDS<br />
Save Time!<br />
✮✮<br />
✮✮<br />
✮✮<br />
For just $3.00 you will get a durable, plastic, reloadable CRUZ CARD with an imbedded<br />
memory chip. A <strong>Santa</strong> <strong>Cruz</strong> <strong>METRO</strong> lanyard & a plastic pass protector!<br />
Purchase cards online www.scmtd.com or at the Metro Center Customer Service Booth<br />
Reload at any Ticket Vending Machine (TVM) at your convenience or at the Metro Center<br />
Customer Service Booth (7am – 6pm M – F)<br />
Rider’s Guide<br />
Pages 1-13<br />
Frequently Asked Questions:<br />
How do I reload my card at a TVM machine?<br />
Simply tap the <strong>Cruz</strong> Card on the red circle. A screen will display the type<br />
of pass previously purchased. Select the pass, make the payment with<br />
cash or credit card, then tap the red circle again, once. Take your receipt<br />
and now, you are ready to go!<br />
How I check how much value /rides I have left on my card?<br />
There are two ways to check the value/rides that remain on your card.<br />
1. Ask the bus operator upon boarding for help using the “read only”<br />
feature of the farebox.<br />
2. A Customer Service Representative can assist you at the Metro Center<br />
Customer Service Booth during business hours.<br />
Can more than one rider use a single card?<br />
Card sharing is allowed with a CRUZ CASH card or a 15 Ride CRUZ<br />
PASS card only.<br />
Do I still have to show ID when using a discounted pass or fare?<br />
Yes, valid discount ID is required when using a discounted pass or fare.<br />
What happens if I lose my card?<br />
<strong>Santa</strong> <strong>Cruz</strong> <strong>METRO</strong> is not responsible for lost, stolen, or damaged cards.<br />
<strong>Santa</strong> <strong>Cruz</strong> <strong>METRO</strong> will not provide cash refunds.<br />
For further information please reference the Smart Card Policy<br />
available upon request or at www.scmtd.com
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