HEADWAYS - Santa Cruz METRO

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12 SCMTD.COM HEADWAYS - Bus Rider's Guide: Summer Service (June 6 - September 11, 2013) Bikes on Buses Guía para Viajeros Paginas 14-27 Rider’s Guide Pages 1-13 • All METRO buses are equipped with frontmounted racks with space for three standard size bikes. • Use of bicycle rack is free to fare paying customers, on a first-come, first-serve basis. One bicycle per customer. • Bicycles may be loaded at all posted bus stops. You can request that the operator kneel the bus for your convenience. • Bicycles are not permitted inside the buses (except as described below). • Folding bikes are allowed on the bus on a space available basis. Bikes must be folded and stored out of the aisle and controlled by the owner at all times. • Standard size bikes are allowed on the Hwy 17, Routes 40, 41, & 42. Up to (2) bikes can be accommodated inside the bus as long as the bus is not already at full seated capacity. (Hwy 17: You may only board bikes inside the bus at the Diridon Station southbound, Cavallaro Station northbound or Pasatiempo if northbound trip does not serve Cavallaro Station.) Bikes will be stored in the accessible area and secured with straps obtained from the Operator. NOTE: Individuals using wheelchairs and people whom we accommodate in the front seating area have priority over bicycles. You may be asked to remove your bicycle from the bus. Loading Your Bike Before the bus arrives, get your bike ready by removing any oversized equipment, or loose items not permanently attached, that might impair the Operator’s vision or fall off the bike. • Tell the Operator you will be loading a bicycle. • Load from the curbside only! • For your safety, do not step beyond the Operator’s side of the bus. • If the rack is empty, please use the slot furthest away from bus. 1. Pull down to release folded rack. 2. Lift your bike onto the rack, fitting wheels securely into the labeled slot. 3. Raise and release the support arm over the top of the front tire. Rest the support arm close to the frame of the bike. 4. Visually inspect that your bike is secure in the rack. If the wheels of the bicycle do not fit in the designated slot, the bicycle will not be transported. 5. During your ride, please keep watch over your bicycle, this will help ensure that it is not forgotten. Unloading Your Bike As you approach your bus stop be sure to gather all personal items. • Please inform the Operator that you will be unloading a bicycle. • You may request that the Operator kneel the bus for easier removal of your bike. • Exit through the front door so the Operator can prepare properly. 1. Raise support arm to free the wheel. 2. Lift your bicycle from the rack, being careful not to step into the lane of traffic. 3. If rack is empty, return to upward position by squeezing rack handle and lifting. 4. Return to curb and wait for the bus to leave before entering traffic. Important Information • METRO is not responsible for any loss or damage that occurs on METRO property or buses. • Bikes secured at all METRO Transit Centers must be in bike racks only, otherwise, bikes will be removed by METRO. • Operators are not allowed to assist you with the loading or unloading of your bike. • For lost or forgotten bicycles please contact Security at the METRO Center or contact Customer Service. • METRO requires valid photo identification to be presented when claiming a lost bicycle. Bicycle Safety Tips • Always wear a helmet. • Please use signals and follow the same rules as motorists. • Please keep within the 5-foot allowance of bike lanes. • When riding in wet weather or at night please use headlights, reflectors, tail-lights and bright clothing to help make you more visible. • Remember, if you can’t see the Operator’s eyes, the Operator can’t see you. • Do not ride between the curb and a vehicle turning right. • Please walk your bike at all Transit Centers. Bike Locker Rentals There are over 100 bicycle lockers in nine locations in Downtown Santa Cruz where you can rent a safe and secure storage locker for your bicycle. See http://bikelink.org or call (831) 420-5160 for more information.
SCMTD.COM HEADWAYS - Bus Rider's Guide: Summer Service (June 6 - September 11, 2013) 13 METRO Agency Information METRO Board of Director Meetings The Santa Cruz Metropolitan Transit District (Santa Cruz METRO) is governed by a Board of Directors comprised of representatives of the cities of Watsonville, Santa Cruz, Capitola and Scotts Valley as well as representatives from the unincorporated areas of the County of Santa Cruz. Monthly Santa Cruz METRO Board of Directors meetings are held on the second Friday of each month at 8:30 AM at METRO’s Administrative Offices at 110 Vernon Street, Santa Cruz (as needed) and on the fourth Friday of each month at 9:00 AM at rotating locations throughout the County. These meetings are open to the public . Please call Santa Cruz METRO’s Administrative Office at (831) 426-6080 for times and locations of the Board of Directors Meetings or go to Santa Cruz METRO’s website at scmtd.com under “Agency Information”. The agendas for these monthly meetings are posted at the Santa Cruz METRO Administrative Offices, Santa Cruz METRO’s Transit Centers, and can be accessed electronically on Santa Cruz METRO’s website at scmtd.com under “Agency Information, Board of Directors”. Guía para Viajeros Paginas 14-27 METRO Advisory Committee The METRO Advisory Committee (MAC) is the official advisory committee of the Santa Cruz Metropolitan Transit District. Its purpose is to provide advice to the Board of Directors on matters of METRO policy and operations referred to the committee by the Board or the Secretary/General Manager and to perform additional duties as assigned. The METRO Advisory Committee will meet the 3rd Wednesday of every other month at 6:00PM at the Metro Center Conference Room, 920 Pacific Ave, Santa Cruz, unless otherwise indicated. Non-discrimination Policy Santa Cruz METRO operates without regard to race, color, national origin, age, disability, ancestry, religion, sex, sexual orientation, or gender identity. To request information on METRO’s non-discrimination obligations or to file a complaint, please contact: Customer Service Pacific Station 920 Pacific Avenue, Santa Cruz, CA or the Security Officers Watsonville Transit Center 475 Rodriguez Avenue, Watsonville, CA, or call (831) 425-8600 or log on to Santa Cruz METRO’s website at http://scmtd.com Rider’s Guide Pages 1-13
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