HEADWAYS - Santa Cruz METRO

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HEADWAYS - Bus Rider's Guide: Summer Service (June 6 - September 11, 2013) 11
Accessibility Features
Santa Cruz METRO is committed to providing transportation services that can
be used by all of our customers. All buses are equipped with ramps or lifts to
serve customers who have difficulty climbing stairs or who use wheelchairs or
scooters. There are securement areas on the buses for the mobility devices
with straps to provide a safe, secure ride. If you have special needs please
notify your operator; they are trained to assist with the mandatory securement
of the mobility device. For your safety, METRO requests that you lock your
brakes while using the lift and also while the bus is in motion. For your safety
while traveling in a scooter, you may transfer to a passenger seat and have your
scooter secured by the operator.Priority seating is available for older adults and
customers with disabilities.
Kneeling Buses
METRO’s buses are equipped with a “kneeling”
capacity. This means the front entry door can be
lowered to reduce the distance you must step to
enter/exit the bus. If you have difficulty climbing the
steps simply ask the bus operator to “kneel” the bus
for you before you enter or exit the front of the bus.
Guaranteed Back-up Service
In the event of a Passenger Lift failure, the Bus Operator
will notify “Dispatch” for “Back-Up” guaranteed service.
You are entitled to the “Back-Up” service if another
bus heading to your destination will not arrive within 30
minutes. If a METRO accessible bus cannot be provided,
the Paracruz service will be utilized.
Call Stop Announcements
The Talking Bus System will announce every bus stop
(except those within 600 feet of an earlier stop). At
the request of an individual with a disability, the Bus
Operator will announce any bus stop.
Attendants
One Personal Care Attendant (PCA) can ride free with
a fare-paying passenger who presents a Discount Photo
ID Card with a green dot (see page 5 “Attendants”
for qualifying details). Call METRO at (831) 425-8600 or
CRS Hearing/Speech Impaired 711 for details.
Service Animal Accessibility
Customers with disabilities may be accompanied on a
METRO bus or METRO ParaCruz vehicle by a service
animal.
ADA Paratransit
METRO offers an accessible door-to-door shared ride
service for people who are not able to use the bus
due to a physical, cognitive, or psychiatric disability.
Eligibility for this service is determined through an inperson
interview.
For more information call (831)425-4664,
(CRS Hearing/Speech Impaired dial 711)
or visit http://paracruz.com
More Information/ADA Complaint Procedure
Accessible Services information and ADA Complaint
Procedure are available on METRO’s website: http://
scmtd.com/riders-guide/accessible-services or by
calling (831) 425-8600 or (831) 423-3868
(CRS Hearing/Speech Impaired dial 711).
Accessibility & METRO ParaCruz
ParaCruz Service Days and Hours
METRO ParaCruz operates:
6:00AM to 10:30PM, 7 days a week.
METRO ParaCruz does not operate on New Years
Day, Thanksgiving, or Christmas Day.
ParaCruz Riders Guide and Information
Point your web browser to http://paracruz.com for complete
information including our printable Rider’s Guide booklet,
or call METRO ParaCruz at (831) 425-4664 (CRS Hearing/
Speech Impaired dial 711)
ParaCruz Service area
METRO ParaCruz provides service to any destination
within Santa Cruz County that is within ¾ miles of an
operating bus route.
ParaCruz Service hours
METRO ParaCruz operates additional evening hours to
correspond with certain fixed routes, and operates limited
hours (6:00AM to 10:30PM) adjacent to fixed routes #33
and #34 on weekdays only during the summer months,
when these fixed routes do not operate. Call for more
information.
Reservations
Rides must be reserved at least one-day in advance of
the ride.
Fares
The ParaCruz fare is $4.00 per one-way trip.
Mobility Devices
Wheelchairs and mobility devices that do not exceed 30” by
48” with an occupied weight not exceeding 600 pounds will
be accommodated on METRO buses. METRO will make its
best efforts to accommodate larger wheelchairs and mobility
devices unless it is unsafe to do so.
Mobility Training
METRO provides free instruction to older adults and
people with disabilities of all ages who want to ride the
bus. Learn how to ride the bus safely, obtain a METRO
Discount Photo ID Card, purchase discount tickets,
handle unexpected situations, and read the Headways
bus schedule. Complimentary Stokes Straps (for
protecting your wheelchair from tie-down scratches)
are also available.
Contact the Accessible Services Coordinator, at
(831) 423-3868 for complete information.
Guía para Viajeros
Paginas 14-27
Rider’s Guide
Pages 1-13