Scania Annual Report 2011

scania’s strategY 7
Scania’s strategic platform
Scania’s objective is provide the best profitability for its customers throughout the
product life cycle by delivering optimised heavy trucks and buses, engines and services
– thereby becoming the leading company in its industry. Scania’s operations are based
on the company’s core values, its focus on working methods and dedicated employees.
Core values
Scania’s core values permeate its entire corporate culture and influence its day-to-day work.
Customer first, respect for the individual and quality are closely linked and are applied as a
unified concept. These core values are the point of departure for all business development.
Customer first
Through good knowledge of its customers’
business operations and conditions,
Scania delivers solutions that contribute
to customer profitability by means of
high earning capacity and low operating
costs, while promoting a sustainable
environment. The customer’s operations
are at the centre of the entire value chain:
from research and development via
procurement and production, to sales,
financing and delivery of services.
Respect for the individual
Respect for the individual means recognising
and utilising each employee’s knowledge,
experience and ambition in order to
continuously improve and develop working
methods. Inspiration and new ideas are
born out of day-to-day operations. This
helps ensure higher quality, efficiency and
job satisfaction.
Quality
High profitability for the customer throughout
the product life cycle depends on delivery of
high-quality solutions from Scania. Through
good knowledge of customers’ needs, Scania
can continuously improve the quality of its
products and services. Elimination of all forms
of waste is the way Scania can ensure that all
deliveries meet the expectations of demanding
customers. Deviations from targets and standards
are used as a valuable source of continuous
improvement in Scania’s processes.
Operations Scania 2011