Scania Annual Report 2011

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30 market SCANIA’S – STRATEGY FINANCIAL SERVICES Part of comprehensive customer solutions Financial services play a key role for customers by allowing them to efficiently finance vehicles on good terms. Scania conducts its own financing operations in 49 countries. Scania also offers vehicle insurance in more and more markets. The biggest markets for Scania’s financial services are the Nordic region, Germany, Great Britain, Brazil and the Benelux countries. Combined, they account for about 60 percent of the total financing portfolio. The financing portfolio is well-diversified in terms of geography and types of customers as well as their size, economic sector and vehicle applications. Scania lowers its risks by means of good risk diversification in geographic terms and by customer, a conservative credit policy and a refinancing profile that matches borrowing to lending. sold, thanks to strong demand and good cooperation with the Scania sales organisation. Cooperation with the sales organisation Closer collaboration between Scania Financial Services and the Scania sales organisation is one important reason behind the expansion of Scania’s financing portfolio. This allows both operations to utilise each other’s knowledge about customers and their businesses. The market recovered after the slump After the deep slump in the transport industry during 2008–2009, the upturn which began in 2010 accelerated, and financing volume increased in 2011 compared to 2010. The restrictive attitude of banks towards vehicle financing continued, especially in Europe, which contributed to the increased volume of Scania’s financial services. Pricing of vehicle loans became better in relation to the risks than during the preceding year, which meant that the market functioned more effectively. The number of vehicles repossessed decreased by 27 percent during the year. These vehicles were quickly Diversified financing portfolio, December 2011 Customer category Number of customers % of total portfolio value Exposure below SEK 15 m. 23,501 67.4 Exposure SEK 15–50 m. 281 15.0 Exposure above SEK 50 m. 97 17.6 Total 23,879 100 There are 281 customers with a credit exposure between SEK 15 to 50 m., and 97 customers have a credit exposure exceeding SEK 50 m. Operations Scania 2011
SCANIA’S STRATEGY 31 Experience shows that brand loyalty is higher among customers that have both financing and maintenance contracts with Scania. This close relationship allows scope for Scania to take the initiative for additional offers. Financing companies in more markets Scania’s solutions are especially important to customers in emerging markets, since there are fewer local financing opportunities. Brazil is Scania’s single largest market. Scania Banco Brasil, which was established in 2010, performed very strongly and became Scania’s fourth largest financing company in 2011. Scania opened a financing company in Peru during 2011. In markets where Scania does not have its own financing operations, it offers export financing or financing in cooperation with local banks. Rörelseresultat ENG Continued expansion in insurance business One important element of Scania’s comprehensive customer solutions is Scania Insurance. This service can offer the customer a package price that, aside from the vehicle, includes comprehensive insurance coverage and an efficient claims management service and rapid repairs, with access to Scania’s entire service network, all aimed at minimising downtime and lost revenue for the customer. In 2011, Scania also started selling insurance solutions to customers that have not arranged financing via Scania. This means a considerable expansion of the market and potential for further growth. For customers that combine an insurance agreement with a maintenance agreement, Scania can offer very attractive premiums and higher uptime, for example by making replacement vehicles available in some cases. portföljstorlek ENG Finansierade lastbilar ENG Operating income Portfolio size Trucks financed SEK m. 600 500 400 300 200 100 0 -100 -200 -300 01 02 03 04 05 06 07 08 Europe Rest of world 09 10 11 SEK m. 50,000 40,000 30,000 20,000 10,000 0 01 02 03 04 05 06 07 Europe Rest of world 08 09 10 11 Units 25,000 20,000 15,000 10,000 5,000 0 01 02 03 04 05 06 Europe Rest of world 07 08 09 10 11 Operations Scania 2011
Page 1 and 2: ANNUAL REPORT 2011
Page 3 and 4: 1 Operations 2-31 Statement of the
Page 5 and 6: SCANIA’S STRATEGY 3 Our solution
Page 7 and 8: The world of Scania Scania is a glo
Page 9 and 10: scania’s strategY 7 Scania’s st
Page 11 and 12: SCANIA’S STRATEGY 9 The change in
Page 13 and 14: SCANIA’S STRATEGY 11 The aluminiu
Page 15 and 16: SCANIA’S STRATEGY 13 Profitable b
Page 17 and 18: SCANIA’S STRATEGY 15 Component mo
Page 19 and 20: SCANIA’S STRATEGY 17 Methods for
Page 21 and 22: SCANIA’S STRATEGY 19 Scania is st
Page 23 and 24: market - TRUCKS 21 Effective overal
Page 25 and 26: 23 assembles the bodies for the Sca
Page 27 and 28: 100 years of innovation In 2011, Sc
Page 29 and 30: 27 Productivity and energy efficien
Page 31: SCANIA’S STRATEGY 29 service tech
Page 36 and 37: 34 MARKET Lastbilar nettoomsättnin
Page 38 and 39: 36 production
Page 40 and 41: 38 production Greater flexibility w
Page 42 and 43: 40 RESEARCH AND DEVELOPMENT
Page 44 and 45: 42 RESEARCH AND DEVELOPMENT Scania
Page 46 and 47: 44 SCANIA’S SUSTAINABILITY WORK R
Page 48 and 49: 46 SCANIA’S SUSTAINABILITY WORK K
Page 50 and 51: 48 SCANIA’S SUSTAINABILITY WORK S
Page 52 and 53: 50 SCANIA’S SUSTAINABILITY WORK S
Page 54 and 55: 52 SCANIA’S SUSTAINABILITY WORK C
Page 56 and 57: 54 SCANIA’S SUSTAINABILITY WORK M
Page 58 and 59: 56 Scania share data Scania share d
Page 60 and 61: 58 Annual General Meeting and Finan
Page 62 and 63: 60 Risks and risk management servic
Page 64 and 65: 62 Risks and risk management Produc
Page 66 and 67: 64 CORPORATE GOVERNANCE REPORT owne
Page 68 and 69: 66 CORPORATE GOVERNANCE REPORT The
Page 70 and 71: 68 CORPORATE GOVERNANCE REPORT by t
Page 72 and 73: 70 BOARD OF DIRECTORS Board of Dire
Page 74 and 75: 72 EXECUTIVE BOARD AND CORPORATE UN
Page 76 and 77: financial reports Amounts in tables
Page 78 and 79: 76 group financial review Group fin
Page 80 and 81: 78 group financial review During 20
Page 82 and 83:
80 consolidated income statements C
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82 consolidated balance sheets Cons
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84 Consolidated statement of change
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86 notes to the consolidated financ
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138 parent company financial statem
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140 notes to the parent company fin
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142 proposed guidelines for salary
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144 audit report Audit Report TRANS
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146 quarterly data Quarterly data,
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148 key financial ratios and figure
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150 multi-year statistical review M
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152 The Annual Report contains forw
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Scania AB (publ), SE-151 87 Södert
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Scania Annual Report 2011

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