Scania Annual Report 2011

SCANIA’S STRATEGY 29
service technicians in all parts of the world. During 2011,
for example, Scania initiated the Dragon School Project
– one of the first schools in China for training heavy truck
service technicians. The school is run in cooperation
between Scania and Guangzhou Institute of Technology.
In order to raise the status of the profession, Scania
organises competitions between workshop teams.
In the 2011 Top Team competition, 6,000 technicians
participated and the Australian team won the final. The
competitions have evolved over the years. Environment,
health and ergonomics have become more important
elements.
A broad range of services
Scania’s range of services is organised in modules,
where customers may choose a single service or a
customised service contract that includes the services
they need.
Service agreements
Repair and maintenance agreements and the Scania
Assistance roadside repair service offer maintenance
and repairs 24 hours a day, every day of the year all over
Europe and in many other markets. Scania Assistance
allows customers in some 50 countries to maintain
continuous contact with Scania in their own language
via 17 assistance centres, summon help to start or repair
a vehicle on the road, contact a workshop or have the
vehicle towed.
Driver training and support systems
Scania provides driver training in more than 40 countries.
During 2011, about 20,000 truck and bus drivers
received such training. For the customer, having trained
and highly skilled drivers mean improved fuel economy,
lower repair and maintenance costs, better road safety
and reduced environmental impact.
Scania Driver Support is an electronic system that
provides drivers with real-time on-the-job feedback and
tips for refining their driving style. This can save up to
10 percent fuel. During 2011 Scania unveiled Scania
Active Prediction, a cruise control system that uses GPS
to determine the vehicle’s position and to predict the
topography of the road ahead and adjust the cruising
speed before entering an ascent or descent. The system
can deliver a fuel saving of up to 3 percent.
Management systems for optimal fleet operation
Scania Fleet Management helps customers utilise their
fleets optimally. Via e-mail or a web portal, the customer
receives continuous information about vehicles,
how they are being driven and where they are located.
Customers can analyse this information and plan their
operations themselves. The information is also used as
supporting documentation and for follow-up of driver
training. An introductory Fleet Management package is
included in all Scania vehicles delivered in Europe.
Operations Scania 2011