Scania Annual Report 2011
Scania Annual Report 2011 Scania Annual Report 2011
12 SCANIA’S STRATEGY Operations Scania 2011
SCANIA’S STRATEGY 13 Profitable business through customised solutions Scania works closely with customers to enable them to perform their transport tasks optimally, from both economic and environmental perspectives. Through a good knowledge of customers and their operations, Scania designs customised vehicle and service solutions and thereby contributes to their profitability. The hub is Scania’s modular product system, which also plays a key role in ensuring an efficient, profitable Scania. Scania is traditionally associated with its products – trucks, buses and engines. Defining exactly the right product for the customer’s tasks is a fundamental element of the company’s operations. However, Scania increasingly focuses on designing a comprehensive solution together with the customer. The right products are profitable Correct product specification is the hub of Scania’s business. Through Scania’s modular product system, various customer wishes – as well as new environmental requirements – can quickly be met, without expanding the number of parts included in its in vehicles proportionately. The modular system is an effective method for optimising customer vehicles. Meanwhile the concept contributes to short lead times, high quality and less downtime, more efficient servicing and a smaller number of parts in stock. Scania’s modular system also maximises the number of vehicle variants, while minimising the number of components. This lowers Scania’s research, development, production and servicing costs. Quality is high and production series are longer, which is cost-effective both for customers and for Scania. Services support the customer’s business A deep knowledge of customers’ operations is also fundamental to Scania’s service-related products. Scania endeavours to build long-term relationships with its customers and is dedicated all the way to the customer’s business – from specifying the best-suited vehicle to providing the best servicing and support in day-to-day transport work. Scania’s service workshops are one of its most important points of contact with customers. They are strategically located near transport arteries and logistics centres in order to ensure high uptime. Through continuous advice and regular, professional servicing at Scania, customers can minimise downtime. Maintenance and repairs are available 24 hours a day. Scania also offers mobile workshops that satisfy servicing needs and field workshops that are integrated with customer operations, for example at mines. Scania’s range of services is organised in modules, where customers may choose a single service or a customised package of services. For customers with strict demands, Scania has designed the Ecolution by Scania concept, in which the vehicle is specified in detail, for example to deliver the best fuel efficiency and environmental qualities. The service element of Ecolution by Scania includes maintenance and repair agreements, roadside assistance, driver training, driver support and Fleet Management, financing and follow-up. A focus on customer profitability For a European long-haulage company, about 70 percent of costs are related to driver salaries and fuel. The company’s profitability thus depends largely on the driver’s proficiency, which in turn may be connected to his salary. A knowledge of the customer’s business enables Scania to deliver the right product, backed up by services that provide reliability and kundens high kostnader uptime – a comprehensive solution that boosts the customer’s earning capacity. Higher revenue – The right vehicle for the right task – High uptime – Fast repairs – Attractive to the driver Administration 7 % Repair and Maintenance 9 % Vehicles 11 % Customer costs Tyres 3 % Drivers salaries 35 % Reduced costs – Low fuel consumption – Driver training – Effective financing – Long service life and high resale value Fuel 35 % Operations Scania 2011
- Page 1 and 2: ANNUAL REPORT 2011
- Page 3 and 4: 1 Operations 2-31 Statement of the
- Page 5 and 6: SCANIA’S STRATEGY 3 Our solution
- Page 7 and 8: The world of Scania Scania is a glo
- Page 9 and 10: scania’s strategY 7 Scania’s st
- Page 11 and 12: SCANIA’S STRATEGY 9 The change in
- Page 13: SCANIA’S STRATEGY 11 The aluminiu
- Page 17 and 18: SCANIA’S STRATEGY 15 Component mo
- Page 19 and 20: SCANIA’S STRATEGY 17 Methods for
- Page 21 and 22: SCANIA’S STRATEGY 19 Scania is st
- Page 23 and 24: market - TRUCKS 21 Effective overal
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- Page 27 and 28: 100 years of innovation In 2011, Sc
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- Page 31 and 32: SCANIA’S STRATEGY 29 service tech
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- Page 42 and 43: 40 RESEARCH AND DEVELOPMENT
- Page 44 and 45: 42 RESEARCH AND DEVELOPMENT Scania
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- Page 58 and 59: 56 Scania share data Scania share d
- Page 60 and 61: 58 Annual General Meeting and Finan
- Page 62 and 63: 60 Risks and risk management servic
12 SCANIA’S STRATEGY<br />
Operations <strong>Scania</strong> <strong>2011</strong>
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