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Hildebrandt, Konrad
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TAB 6
Daily Herald (Provo, UT)
August 20, 2008
City manager chat program encourages feedback
Author: Emily Cox - North county staff
Cedar Hills's city administrators want to know more of what the residents are saying, thinking
and feeling about their community, from water rights to animal control and everything in
between.
The City Manager Chat Program was created two years ago with the aim to reach as many
residents as possible, creating a "conduit of open communication," said Cedar Hills city
manager Konrad Hildebrandt.
City administrators often make every effort to hear residents' opinions and the city manager has
taken it one step further. Every Thursday from 3-4 p.m., Hildebrandt sets aside time to meet
with any resident for any reason. No appointments are necessary, just come to the city offices
located at 3925 W. Cedar Hills Drive. Because many residents are unable to meet at this time,
the city has set up a special e-mail address where questions, concerns, complaints or comments
may be sent -- citymanager@cedarhills.org.
Hildebrandt said, "The actual amount of people that take advantage of the Thursday time period
has diminished over time due, I believe, to the fact that we do not actively promote it.
Nonetheless, the program is always open and a part of city operations. We do handle a
substantial amount of electronic questions -- which I believe allows residents to discuss issues at
a more convenient time for them."
In addition to the City Manager Chat Program, there are countless other ways to stay updated
and informed about current issues in Cedar Hills. Each month, a newsletter is included with
residents' utility bills and contains information relevant to everyone residing within Cedar Hills
boundaries. In addition to mailing these newsletters, the city also makes each issue available on
the Web site at www.cedarhills.org, under the Residents tab.
The Web site also includes a forum where residents may post issues and respond to others'
comments. Included on the forum is a section for all things golf-course related, community wide
issues, want ads and services and goods for sale by members of the community. Current issues
posted in the forum range from national and local politics to city events and advice on recreation
and lawn care. Residents can find the forum by going to the city's Web site, then clicking on the
Community Resources link.
City staff members are available for questions or appointments. All contact names, numbers and
e-mail addresses are listed at www.cedarhills.org in the City Departments link under City Staff.
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