Fire Department - Satellite Beach

Satellite Beach Fire and
Paramedic Services
2010 Annual Report

A message from Fire Chief Donald Hughes
I am pleased to present the Satellite Beach Fire Department’s 2010
Annual Report. This report provides the community of Satellite Beach
with a snap shot of our department’s activities over the past year. During
the past year, Satellite Beach Fire Department had many successes that
made the community of Satellite Beach shine throughout the State of
Florida and the Country. They include:
Implementation of a Water Rescue program
Expansion of Community Health Medic program
Our Vision
“To Better Serve Our Community”
Our Mission
Is to provide Sterling Emergency and
Non-Emergency services to all who
Live, Visit, Work, and Invest in our
Community
Our Values
Honesty
Integrity
Courtesy
Dedication
Compassion
Professionalism
Commitment to Excellence
Expansion of Flu and Pneumonia vaccination program for citizens
and Satellite Beach businesses
Awarded a Federal Grant from the United State Fire
Administration for the implementation of Technical Rescue
Services
Implementation of Fire Safety program that uses thermal imaging
as method to determine fire risk in a home or business
2010 proved to be a challenging, yet fruitful year as we continue to
serve the citizens of Satellite Beach with the excellent services they have
requested. We will face similar and new challenges in 2011, but the spirit
of Satellite Beach Firefighters and Paramedics view each challenge as a
new opportunity to serve the citizens of this city.
Our family protecting yours

DEPARTMENT PROFILE
Response Capabilities
2000
Satellite 1000 Beach Fire Department is staffed around to
Alarm Type
ENTERPRISE MANAGEMENT SERVICES
clock to provide 0 a minimum of four Firefighters who
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are also cross- trained as Emergency Medical
Other Fire
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Technicians/Paramedics. This staffing profile allows
7%
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6%
the department to staff two Advanced Life Support Haz-Mat
APPLICATION units around MANAGEMENT the clock, and meet Florida Statute
3%
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EMS
Staffing Levels 0
71%
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2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
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Fire Chief/Emergency Manager 1
• Operations Mos ventosus Commander/Fire feugiat blandit turpis Marshal vero abigo. 1
• Administrative Mos dolor, aliquip Assistant illum neo adipiscing iriure. 1
• Shift Autem Captains verto illum cogo vulputate aliquam velos. 3
• Firefighter Consequat 2000 EMT/Paramedics
nostrud, pneum, ibidem ex.
• Reserve Ullamcorper Firefighters 1000quibus, velit distineo oppeto.
12
15
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• Delenit proprius foras 2001patria 2002 vereor, 2003 duis facilisi. 2004 2005 2006 2007 2008 2009 2010
Response History of 911 Call
1200
1000
912 913
978
1024 1028
1096 1091
1176 1188 1190
800
600
400
200
0
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
simplifying IT

RESPONSE
Alarm Time Analysis
Fire Department Response Times
27%
28%
15%
30%
Midnight-6 AM
6 AM-12 Noon
12 Noon-6 PM
6 PM-Midnight
Satellite Beach Fire Department provides the citizens
and visitors the quickest response time possible. The
department adheres to the strictest response time
requirements based on the American Heart
Association’s response time for cardiac arrest victims,
the American College of Emergency Physician’s
response time for trauma victims, and the National
Fire Protection Association Standard-1710 for
response to fire and medical emergencies.
National Fire Protection Association
NFPA 1710 Response Time Analysis
The NFPA Standard 1710 requires Fire Department to
meet the following response/deployment times:
EMS Incidents- Response time shall be 4 minutes or
less 90% of the time
Fire Incidents- Response time to have four fighters
on scene shall be 4 minutes or less 90% of the time
90.30%
EMS Incidents
85.71%
Fire Incidents
Concurrent/Overlapping 911 Emergencies
180
160
140
148
164
122
136
120
100
80
84
70
62
86
74
94
60
40
20
0
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Emergency Medical Services
Satellite Beach Fire Department provides
Advanced Life Support (ALS) care by crosstraining
its Firefighters as EMT’s and Paramedics.
Firefighter Paramedics are assigned to each of the
Departments Response Units and provide
Advanced Life Support Care around the clock.
Satellite Beach Fire Department responded to
over 920 Medical/Trauma emergencies in 2010
with over 1000 patient contacts.
The Average Response Time for
Satellite Beach Fire Rescue was:
3 minutes and 44 seconds
Source: SBPD CAD Time Data 2010
250
200
150
100
50
0
Age Demographic Profile
235
138 128
101 94
15 26
The Average Response Time for a
Brevard County Ambulance was:
8 minutes and 37 seconds
Source: BCFR Time Data 2010
Cardiac Arrest with Return of Pulse on Scene
2 firefighter staffing 4 firefighter staffing Average return of pulse rates
30%
41%
26%
24%
42%
38%
33%
33%
6%
12%
9%
12%
14%

Community Health and Injury Prevention
Overview
Satellite Beach Fire Department provides two
services that have positively impacted the
community through a Senior Fall Prevention
and Community Health Medic Program.
Hip/Pelvic Injuries
Dropped 41% in 2009
and
Dropped 38% in 2010
Senior Fall Prevention
The Senior Fall Prevention Program provides
the opportunity to engage our senior adults in
a way that educates and provides them with
the resources to make their home safe and
livable. In 2009, the Department had over 300
direct contacts with seniors through mailing of
informative fall prevention guides, phone call
follow up of past EMS patients, providing an inhome
safety survey and modification assistance
program.
Community Health Medic Program
The Community Health Medic Program has two distinct components. The first component provides
in-home health maintenance assessment to older adults who have chronic medical conditions yet
are self managed and do not qualify for home health services. In 2010 the Community Health Medic
made 220 in-home assessments. During this time frame many of the participants experienced a
decrease in their health status but it was discovered during the in-home visit and each of the
participants were able to alleviate life threatening medical conditions.
The second component of the program is the Flu and Pneumonia vaccination program. Satellite
Beach Fire Department established cooperation agreement with VaxCare. The Department
administered vaccines at the Station, during community events and at local business. One such
business was Lighting Science who paid for every employee to receive a Flu or Pneumonia
vaccination at their work site. This program generated over $2,300 in net revenue for the City.

Fire Prevention
Fire Inspections
Inspections
Satellite Beach Fire Departments Fire Prevention
Program is completed by State Certified Fire
Inspectors. Fire Prevention Inspections are
conducted annually on all commercial structures and
businesses, and on all multi-family living units
(Apartments and Condominiums). This is required by
Satellite Beach City Code, and the Florida Fire
Prevention Code. During the calendar year 2010, the
Fire Prevention Bureau conducted 267 inspections
and plan reviews and issued 281 recreational fire
permits.
Annual Inspections
Reinspections
51%
Recreation Fire Permits
2%
47%
Starting in October of 2009, Fire Inspections was
transferred to the Building Inspector who was also
certified as a Fire Inspector 1. The management of
Fire Prevention by State Statute remains under the
Fire Department, however as a cost reduction
strategy, the Department consolidated functional
services.
Fire Inspections was consolidated with the Building
Inspector position and the Fire Marshal position was
consolidated with the Fire Operations Commander
position. This consolidation saved the City
approximately $32,000 a year.
Common Violations
Exit signs not working 43
Expired fire extinguishers 20
Improper use of extension cords 20
Open junction box 19
Exposed wiring 17
Emergency lights not working 16
Improper or missing address 8
Improper securing of electrical device 8
Fire Extinguisher improperly located 7
Improper Access to Electrical Panel 6
$10,410.00
$12,000.00
$10,000.00
$8,000.00
$6,000.00
$4,000.00
$2,000.00
$-
$2,710.00
Recreation Fire Permits
Fire Inspection Fees

Public Education and
Community Outreach
Public Education
Satellite Beach Fire Department provides public
education services to the community. The types
of programs offered include Cardio-Pulmonary
Resuscitation (CPR), First Aid, Fire Extinguisher
use and safety, child safety programs and many
other special requests. In 2010, we completed
75 special activities request for public
appearances or classes, educated and trained
180 citizens in CPR and First Aid which generated
net revenue of $1,380.00.
Community Outreach.
Satellite Beach Fire Department created the Satellite Cares program with the help of Satellite Beach
Women’s Club. This program has assisted families in need here in our community and in South
Brevard. Through varied activities such as toy collection, gift card collection, food box collection,
the Angel Food Ministries and for the first time Breast Cancer Awareness, the Department raised
and distributed over $10,000 in food, toys, and donations to our community.

Training and Education
Training Hours
In 2010, Satellite Beach Firefighters completed
over 1,114 hours of combined training and
education. Specialized Classes such as Advanced
Emergency Medical Care, Firefighter Survival
and Live Fire Training, are accomplished with
their assigned shift and Captain in order to
develop excellent team skills.
Training Hours
741
In January 2010 the Department was awarded a
grant from the Department of Homeland
Security to train and equip Satellite Beach
Firefighters to respond to Structural Collapse,
Confined Space, Trench, Advanced Extrication
and Water / Surf Rescue emergencies. This grant
enabled Satellite Beach to enhance our services
to the citizens of our community.
109
233
80

Customer Service
DIRECT Customer Service
Satellite Beach Fire Department created a
customer service program to guide the
D.I.R.E.C.T delivery of all of our services.
D.I.R.E.C.T stands for:
92.50%
Response
7.50% 0%
Doing
It
Right to
Ensure
Customer / Citizen
Trust
This program centers on four key components.
(1) Response, (2) Respect, (3) Competency, and
(4) Value. All citizens who are treated by the Fire
Department receive a customer service card that
asks four main questions about our services. The
results are collected and posted live on the
Departments webpage.
Rapid and
Prompt
94.80%
Acceptable
and met
expectations
Respect
Very respectful and exceeded my expectations
Respectful and met my expectations
Unacceptable
and needs to
improve
Not respectful and needs improvement
5.20% 0%
Competency
Very competent and made me feel at ease
Somewhat competent but made me feel at ease
Not competent and needs improvement
100%
93.10%
Value
0% 0%
6.90%
0%
Excellent use
of tax dollars
Acceptable
use of tax
dollars
Unacceptable
use of tax
dollars

Services and Education
Provided
Public Services
Blood Pressure Monitoring- 8am-5pm daily
Flu and Pneumonia Vaccinations
Community Health Medic Services
In-home Senior Fall Prevention Assessment
In-Home Drowning Prevention Assessment
In-home Fire Prevention Assessment with Thermal Imaging of all electrical items
Business Fire Prevention Assessment with Thermal Imaging of all electrical items
Public Education
Adult and Pediatric CPR
Basic First Aid
Babysitter Safety
Fire Extinguisher Operations for home and business
Senior Fall Prevention and Pedestrian Safety
Healthy Senior Living
Fire Station Tours
Contacts
Address: 1390 South Patrick Drive, Satellite Beach, Florida 32937
Phone Number: 321-773-4405
Web: www.satellitebeachfire.com