New President & CEO - Sacred Heart Hospital

Hospital Welcomes
New President & CEO
Julie Manas (right) has accepted an invitation from
Hospital Sisters Health System (HSHS) to serve as
President and Chief Executive Officer of Sacred Heart
Hospital and HSHS Division President and Chief Executive
Officer, Western Wisconsin, which include Sacred Heart
and St. Joseph’s Hospitals. She will begin her new role in
mid-March.
(continued on page two)

Colleague Giving
Campaign Extended
It’s Not Too Late to Submit
Your Pledge Form and Enter
for Prizes Drawings
Due to high census, Sacred Heart
Hospital’s Colleague Giving
Campaign deadline has been
extended. Colleagues will now have
until noon on March 1 to submit their
pledge form to the Friends of Sacred
Heart Hospital and have a chance to
win many great prizes, including:
• 2 roundtrip airline tickets to
anywhere that Southwest
Airlines flies (valued at $800)
• 2 Country Jam tickets
• 1 of 12 premier parking space
certificates for one month
So far, 285 colleagues have
generously raised $94,618 toward the
hospital’s overall goal of collecting
$100,000. Colleague pledges are
tax deductable and can be in the
form of a one-time donation or any
specified amount automatically
donated each pay period. Donations
can be directed toward the fund or
service line of your choosing or can
be put to use in the area of most
need, designated by the Friends
Board of Directors. Most importantly,
donations of any size or designation
will directly support the programs
and services provided to the
community — enabling Sacred Heart
to further enhance the mission of
the Hospital Sisters in the Chippewa
Valley.
For additional information, please
contact the Development Office at
715-717-4925.
New President & CEO
(continued from page one)
“I am excited and humbled by the
opportunity to join the HSHS family and serve
the residents of the Chippewa Valley and
surrounding areas,” Ms. Manas said. “The rich
Franciscan heritage of Sacred Heart and St.
Joseph’s Hospitals, as well as the outstanding
reputation of the leaders, physicians and
staff, played a major part in my decision. The
core values of HSHS are consistent with my
own principles and will guide our efforts to
continually enhance services and care to our
patients,” she added.
Manas most recently served as President of Genesis Medical Center and Senior
Vice President of Genesis Health System in Davenport, Iowa. During her tenure
at Genesis, Manas successfully led numerous initiatives that improved patient
safety and patient satisfaction. Under her leadership, Genesis was recognized
for excellence in health care by such national organizations as J.D. Power and
Associates, Thomson Reuters, HealthGrades and Press Ganey.
“We’re delighted that Julie is joining HSHS and Sacred Heart Hospital. She brings
extensive experience leading large complex health systems and elevating the
quality of health care services provided at the organizations she’s served,” said
Mary Starmann-Harrison, HSHS President and Chief Executive Officer. “Her
leadership abilities and success in implementing programs that have enhanced
patient care will be a great asset as she guides Sacred Heart Hospital through a
rapidly changing health care environment,” she added.
“We’re very pleased to have Julie join us. She has an excellent track record of
building strong organizations with a focus on quality care,” said Jeff Halloin,
Chairman, Board of Directors, Sacred Heart Hospital.
Between 2002 and 2009, Manas served with Loyola University Health System
in Chicago, IL, first as an Executive Director of their joint venture with the
Rehabilitation Institute of Chicago and then as Vice President responsible for
system-level service lines. She has also held leadership positions with Resurrection
Health Care and the Department of Veterans Affairs. She is a national speaker
and author, a member of the American College of Healthcare Executives and has
served on many local and regional boards such as United Way, Ronald McDonald
House, Iowa Hospital Association, Junior Achievement, and Metropolitan Chicago
Healthcare Council.
Born and raised in Fort Dodge, Iowa, Manas attained a bachelor’s degree in Family
Services from Iowa State University and a master’s degree in Hospital and Health
Administration from the University of Iowa. Manas and her husband Frank have a
14 year old son.
Please join hospital administration, physicians, colleagues and volunteers in
welcoming Julie to Hospital Sisters Health System.
Julie Manas
To view a recap of the hospital’s public announcement ceremony on February 17
at Sacred Heart Hospital, please visit the following link: http://bit.ly/yKvGT9

A Hero Among Us
Sacred Heart Colleague Earns Red Cross Health Care Hero Award
On January 26, the
Chippewa Valley Chapter
of the American Red Cross
recognized several special
community heroes at a
Florian Gardens banquet.
Sacred Heart Hospital is
proud to announce that
the Health Care Hero of
the evening was Mary
Richbourg, RN, MSN,
Supervisor, Renal Dialysis
Center, HSHS Division
(Western Wisconsin).
“She is a hero because of her life-long dedication to providing health care to those in
all walks of life,” commented Amy Dwyer, Chief Nursing Officer, Sacred Heart Hospital.
“As a student she excelled, as a nurse she served our country and community, and as
a volunteer she has proven herself to be an exceptional role model of what can be
accomplished through compassionate, selfless devotion to others.”
In addition to managing the Dialysis Centers at both Sacred Heart and St. Joseph’s
Hospitals, serving as nurse practitioner at Marshfield Clinic’s Eau Claire Center, and
assisting with the nursing education of both UW-Eau Claire and Chippewa Valley
Technical College students, Mary still finds time to volunteer monthly at the Chippewa
Valley Free Clinic— all while maintaining a family life with her husband and three
children.
“It is such a great honor to receive this award,” commented Mary. “I don’t think of
myself as a hero, just someone who has a calling to take care of people who are in
need. Sacred Heart and St. Joseph’s Hospitals, along with the Chippewa Valley Free
Clinic have allowed me to truly do that.”
Congratulations Mary!
Elaine Wedndt (left), former Dean of UWEC School of
Nursing and Red Cross Board member, presented Mary
Richbourg with the Red Cross Health Care Hero Award
It’s Not Too Late
Employee Pride Program Submissions Due by March 9th
Colleagues from all departments are encouraged to participate in the American
Hospital Association’s Employee Pride Program by creatively expressing in their own
words what it is that drew them to health care. This expression can be in the form of
a story, poem, or essay, and must be 300 words or less. Colleague entries must be
sent to the People Services department by March 9. The hospital will then select one
for publication in the WHA Pride Program book.
In addition, the winning submission will be eligible for one of the following rewards:
1. Fanny Hill “Get Away” package (for 2) - one night stay, dinner, theater
show and breakfast.
2. Metropolis package (for 4) - one night stay at the Metropolis Resort with
two days unlimited arcade play at Action City and two days all access to
Chaos Water Park.
For more information or entry guidelines, please contact People Services at 717-4246.
Building a Stronger
Workforce
Sacred Heart Hosts Effective
Nurse Preceptor Workshop
As an organization dedicated
to providing the highest level of
care and care providers, Sacred
Heart Hospital is proud to offer
all nursing staff an opportunity
to attend an Effective Nurse
Preceptor Workshop. The
workshop was created to formalize
a good way to train preceptors
to provide consistent structure,
as well as the tools to be more
effective in their nursing roles.
By speaking with nursing staff,
directors, and clinical education
staff, the workshop is the result of
identifying the needs of an ever
developing nursing field. Through
meeting those needs, the program
aims to retain quality staff, as well
as increase efficiency and quality
of patient care. In late 2012 the
class will be getting a new look and
will be used for non-nursing staff
who act as preceptors.
Nurses and staff are selected
by their nursing leaders and are
invited to attend the all-day class.
Upcoming classes are being
planned for March (X2), April,
and May. Class instructors are Tari
Kennedy and Stacey Powell. The
workshop and class content was
developed and is reviewed with the
assistance of Theresa Mackey and
Brooke Steele. These four worked
together along with other Sacred
Heart leaders and educators as the
hospital works to create and/or
improve its orientation, preceptor,
and nurse residency programs.

He
e in
A Lenten Journey
Hospital Sisters Provide Lenten Mediations
my covenant with you
With the observance of Ash Wednesday last week, the season of Lent began. Please visit www.hospitalsisters.org/
after you and with every
StFrancisScripts/WhatsNew.asp to view the Hospital Sisters’ website and read the Lenten Meditation overview along with
you.” the (Genesis Meditation 9:8) for each Sunday.
s
ells
in
nant—an intimate and vital
Meditation
First Sunday of Lent
February 26, 2012
at He will never flood the
ow in the sky as a
as all creatures live, move,
e are continuously
ow. Our relationship with
Out of God’s sheer goodness, He created us that we might
share in His own life, and to this end in every time and place,
He draws close to us.
nt, can we feel the
s to draw As nearer we begin to Lent, Him? the First Reading on this First Sunday tells
hes: although the story they of Noah don’t and the flood in which God establishes a
everlasting covenant—an presence intimate and and vital bond between God and us—
covenant
that
He made
will never
with
flood
us
the earth again. He will set a rainbow
in the sky as a reminder of this covenant. So as all creatures
are we not invited to also
live, move, and have their being in God, we are continuously
reminded when we see a rainbow. Our relationship with God
continues.
walk with God this Lent?
As we begin this season of Lent, can we feel the invitation of
o grace and our small
God who invites us to draw nearer to Him? Consider what a
ing presence
rainbow
and
teaches:
reflect
although they don’t linger, they are a sign of
God’s everlasting presence and eternal love. If God recalls the
covenant He made with us every time a rainbow appears, are
Daniel, we OSF) not invited to also remember?
In what ways will we choose to walk with God this Lent?
Might our sincere responses to grace and our small sacrifices
open us to God’s loving presence and reflect the beauty of
God?
(written by Sister Carol Sue Daniel, OSF)
Sister Carol Sue Daniel, OSF

Lord God, during this season of Lent, give us the wisdom
to understand what you ask of us and the courage to do
your will joyfully. You have called each of us into a loving
relationship with you and to have concern for others.
Send your Spirit into our hearts that we will do the right
thing in the right way. May we, throughout these forty
days, become more and more like you.
Amen.
“See, I am now establishing my covenant with you and with your
descendants after you and with every living creature that was with you.”
(Genesis 9:8)

Polar Plunge Recap:
Hospital Team Again Named
Top Fundraising Group
As the Eau Claire Polar Plunge’s
number one fundraising group
for the past 7 years, Sacred Heart
Hospital’s “Critical Care Crew”
was the first team to jump into
the frigid waters of Half Moon
Lake on Sunday, February 26. The
group was not only again the top
fundraising group, bringing in more
than $10,000, but also included
the top two on-line fundraisers
in Dr. Anton Kidess ($2,645) and
John Folstad ($1,590). In total, the
event raised over $160,000, which
goes toward providing the needed
funding for more than 10,000
athletes with cognitive disabilities
to reach for gold during Special
Olympics. As a devoted member
of the community, Sacred Heart is
proud of our compassionate staff
and supporters for the example
they have set. Next year, all are
encouraged to join the team and
support this wonderful cause.
In The News
ENT Today
Robert DeFatta, MD, Ph.D, and Rima DeFatta, MD,
a husband and wife team of Ear, Nose, & Throat
specialists at Sacred Heart’s Head & Neck Center, who
were recently featured in the January issue of ENT
Today. The article, entitled “Making Up the Difference:
Otolaryngologists find ways to provide care for underand
uninsured patients,” features the challenges ENTs
face to successfully diagnose and treat patients who
have limited or no insurance coverage. The article states, “Both Dr.
Rima and Dr. Robert DeFatta have had some success securing insurance coverage
for certain medications or procedures by sending additional documentation to
insurance companies, including journal articles that demonstrate the validity of
their choices.”
To view this article in its entirety, please visit:www.sacredhearteauclaire.org/content12382
HealthLeaders Media
Robert DeFatta, MD, Ph.D, a double board certified
otolaryngologist and facial plastic and reconstructive
surgeon at Sacred Heart’s Head & Neck Center, was
recently featured in a January issue of HealthLeaders
Media in an article entitled, “What’s Wrong with the
da Vinci Robot?” In the article, Dr. DeFatta praises the
da Vinci robot as the vehicle for entering a “new era”
of treatment that, among other things, reduces the
amount of chemotherapy needed in treatment. In
addition, it has mitigated the need for feeding tubes,
and enabled patients to return to normal speech and
swallowing soon after surgery.
To view this article in its entirety, please visit:www.sacredhearteauclaire.org/content12383
Fishing for a Cause
Sacred Heart Team Takes 1st Prize at Lake
Wissota UCP Fundraiser
On Saturday, February 18, the Sacred Heart Ice Fishing
Team (S.H.I.F.T.) enjoyed a beautiful day on Little Lake
Wissota to participate in and support the annual United
Cerebral Palsy ice fishing tournament. More than 400
participants entered the contest, but the hospital’s 25
person squad took home the first prize trophy for most
fish caught.
When the team wasn’t catching fish, they
were enjoying gourmet cuisine prepared by
fellow team member, Randy Lathrop (left),
Executive Chef at Sacred Heart. In total, the
event raised more than $50,000 toward the
valuable services offered by United Cerebral
Palsy.

Exterior Renovations Begin Soon
Hospital Construction Aims to Enhance Patient Care
Sacred Heart Hospital recently embarked on a three year, $20 million process to
overhaul the exterior of the hospital and provide Sacred Heart with a new look.
Scaffolding is being installed this week on the
West side of the North wing, where crews will
begin work on the vertical column of room 37
on March 5. As construction continues on each
column, this method will ensure that only one
room on each floor will be affected at any given
time, relieving the burden of having an entire
row of rooms shut down.
This renovation, beginning on the North side
and ending on the front of the hospital, will not
only completely change the look of the hospital,
but most importantly, it will enhance patient
comfort. In addition to replacing the leaky
original windows and supports installed when
the hospital was first built in 1964, this process
will also include replacing the heating and
cooling induction units in every patient room.
In the effort to better
inform our patients of the
benefits of the inevitable
noises associated with
construction, all staff
are encouraged to stay
updated on the progress
in their area. When asked
about construction noise,
colleagues should reassure
patients of the Quiet Hours
(8 pm - 8 am), remind them
of the project’s benefits,
and apologize for any
inconveniences.
Thank you in advance for your cooperation and understanding. Additional
updates will be provided as construction progresses.
Before
After
HSHS Healthy Home Program
Taking Care of Yourself as well as You Take Care of Others
At Sacred Heart Hospital, we understand that taking care of
yourself can often take a back seat to taking care of those
around us. With that in mind, all Sacred Heart colleagues are
encouraged to schedule your appointment now to participate in
the HSHS Healthy Home program.
Not only is this program a quick, free and easy way to track and
improve your overall health, but it also allows colleagues the
opportunity to earn up to 4 hours of PTO. In addition, taking
advantage of these free services will enable the creation of
preventative measures that can help control the costs of your
future health care expenditures.
“Each one of us has a personal obligation to become aware of
our potential health risks and take action to become a healthier
person,” said Marcia Arneson, Director, Center for Healthy
Living, Sacred Heart Hospital. “We see patients come through
our doors every day that wish they could go back and make a
change – here is your opportunity! Learn where you are at on
the wellness continuum and receive benchmarks for your own
personal success.”
You just have to be responsible to take two very easy steps
right now to improve your life:
• Log on to: www.hshshealthyhome.org to take your
On-Line Health Assessment
• Schedule an On-Site Health Screening
Participating in BOTH of these steps will award you 4 hours
of PTO. For additional information, please contact the
Center for Healthy Living at 715-717-1600.

Volunteer
Partners’ Book
Sale Coming
Soon
Just in time for Easter
and other spring
events, the Volunteer
Partners of Sacred
Heart Hospital will
hold their spring
book sale on March
6 and 7 in Bishop/
Treacy Halls. The sale
will feature books and
gifts from Books Are
Fun. In addition, a
prize drawing will be
held each day.
Payment can be
made by cash,
credit card or
payroll deduction
(make sure your ID
badge is available
for verification
purposes). All profits
will be used for ongoing
projects of the
Volunteer Partners.
Hours
Tuesday, March 6
7 am- 5pm
Wednesday, March 7
7 am- 5 pm
Making Room for Expansion
Health Information Management
(Medical Records) Relocated
In order to provide room for clinical
program expansion, the Health Information
Management Department (HIM) has
relocated to the 4th floor of the Professional
Plaza Building located at 2125 Heights Drive.
Department contact information and phone
numbers did not change. Maps are available
at the Information Desk for those who need
directions to the Department for release of
information purposes. Consent forms for
Disclosure of Health Information are available
in the Cashiers Office.
Specific questions or concerns may be
directed to Lynn Gullicksrud, Director of HIM
at 715-717-4071 or Wade Rudolph, Senior
Director at 715-717-4997.
benefit update
Tax-Sheltered Annuity (TSA)
An ‘Always’ Hospital
Service Tip of the Week
New HCAHPS Survey Pays for
Quality of Care
With publically reported HCAHPS surveys
currently underway, creating a culture of
‘Always’ has never been more important.
HCAHPS measures our patients’ perception
of the consistency with which we meet their
needs; ensuring that facilities will be reimbursed
based on the percentage that those needs are
‘Always’ met. ‘Always’ is about every patient,
every department, every shift, and every day.
In an experience-based survey, patients must
experience excellent care on all shifts and with
every interaction.
Possible question:
Q. During this hospital stay, how often did the
hospital staff do everything they could to help
you with your pain?
Possible responses:
A. ALWAYS, Usually, Sometimes, Never
The IRS has announced the new 403(b) Tax-Sheltered Annuity (TSA) maximum
contribution limits effective January 1, 2012 as follows:
• Maximum elective contribution for a participate under age 50 will be $17,000
• Maximum elective contribution for a participant who is age 50 or over will be
$22,500.
Contributions to a TSA are done through payroll deduction and are therefore taken out
pre-tax. This feature of a TSA is very beneficial since your contributions are not seen as
income and you may pay less federal tax at the end of the year. A TSA is also tax deferred
during the accumulation phase. This means you will not pay any taxes on the amount you
contribute or the interest earned until you begin the withdrawal phase. There are two TSA
companies available with Sacred Heart Hospital: Fidelity Investments and VALIC. Sacred
Heart’s enrollment forms and additional information for Fidelity and VALIC are available in
People Services.
Canticle is a Sacred Heart Hospital newsletter that appears on the second and fourth Tuesday of every month
and is available internally on the hospital’s Pillar Boards & Intranet. It is also distributed by email and mail, and
posted under the Media Center link at www.sacredhearteauclaire.org. Please direct comments, suggestions or
requests for email newsletter (e-Canticle) subscriptions by phone at (715) 717-4256; or by email to DPaulson@shec.
hshs.org; or by writing the Communications Department, 900 West Clairemont Avenue, Eau Claire, WI 54701. A
“canticle” is a sacred song and is a reminder of our Franciscan tradition, the Hospital Sisters’ healing ministry and
Joy (one of our Core Values). Our newsletter’s name is a tribute to “The Canticle of the Sun,” by St. Francis, which
praises God for all creation.