Hospital Hosts Area 2nd Graders for 35th Annual Pediatric Health Fair

Hospital Hosts Area 2nd Graders for
35th Annual Pediatric Health Fair
MIRACULOUS RECOVERY
Patient Grateful for
Compassionate Care
LAB PROFESSIONALS WEEK
New Equipment Purchased
ANNIVERSARY MILESTONES
Colleague Awards Banquet

kids
Fun with a Purpose
Hospital Hosts Area 2nd Graders for 35th Annual
Pediatric Health Fair
On April 9-11, more than 900 second graders from Eau Claire County schools
came to Sacred Heart’s Rotunda for the hospital’s 35th annual Pediatric Health
Fair. The event was sponsored by the Center for Healthy Living with the assistance
of Volunteer Partners, and was designed to help start teaching kids healthy habits
at young ages.
Students learned about health, wellness, prevention and safety from the hospital’s
clinicians, local health professionals, and law enforcement officers. “The goal
of this event is to have a positive impact on some of the decisions the children
make moving forward,” commented Paula Pater, Safe Kids Coordinator, Center
for Healthy Living. “We want to see them all grow up having established healthy
habits along the way. Our hospital staff, volunteers, and community professionals
help to make this event a huge success and we appreciate the time and talents
they share at this event every year!”
Students visited eight different stations, including:
• Healthy Heart/Exercise (Sacred Heart Cardiac Rehab)
• Hand Washing (Sacred Heart Pediatrics)
• Know Your Body (Sacred Heart Center for Healthy Living)
• Healthy Eating (Sacred Heart Nutrition Services)
• Bullying (Sacred Heart Behavioral Health)
• Internet Safety (Eau Claire Police Department)
• Bike/Helmet Safety (Sacred Heart Safe Kids & UWEC Police Department)
• Dental Health (CVTC Dental Hygiene Students)
Hospitals Host
Booths at
Annual Kids Expo
On Sunday, April 1, Sacred Heart Hospital joined
St. Joseph’s Hospital’s S.P.O.T.S. House and Safe
Kids Chippewa Valley at Xcel Energy’s 2013 Kids
Expo at the Eau Claire Indoor Sports Center.
Attended by more than 4,500 children and adults,
the hospital’s booth offered face painting and
several fun games, including hop scotch, hula
hoops, and juggling. In addition, the Safe Kids
Chippewa Valley booth sold 66 toddler to adultsized
bike helmets to help keep children and other
community members safe during accidents.
Other Expo activities included:
Entertainment Stage, Family
and Youth Marketplace,
Food and Concessions,
Musicians, Face Painting
and Tattoos, Games and
Activities, Family Program and
Activity Information, Dancers,
Inflatables, Fun Prizes and
Indoor Recess.

“... I just had a good feeling
that things were going
to be OK.”
Miraculous Recovery Leaves Patient
Grateful for Compassionate Care
ON APRIL 27, 2003, BOB TESKE, HIS WIFE,
JUDI, AND ANOTHER COUPLE DECIDED
TO GO FOR A MOTORCYCLE RIDE TO
ENJOY THE BEAUTIFUL SPRING DAY.
Bob and Judi Teske returned home from Sacred Heart on July 4, 2003
Bob was an experienced motorcyclist of over 30 years,
but when the rear tire of his bike blew out after running over a horseshoe nail, the motorcycle went
out of control and flipped over. Bob and Judi were thrown to the pavement at 40mph. Bob, who wasn’t wearing a helmet, suffered from a stroke caused
by a torn carotid artery in his head, resulting in severe brain damage. He also had multiple internal injuries after being impaled by his motorcycle’s
mirror. Judi, who is a Sacred Heart Hospital Volunteer, was wearing a helmet and suffered serious but non-life threatening injuries.
Bob was airlifted to Sacred Heart Hospital and given a 20% chance of survival. He was in a coma for five weeks, undergoing four operations during that
time. Miraculously, Bob not only survived the crash but thrived, with the help from his “guardian angels” at Sacred Heart Hospital. “I am a determined
person,” Bob says. “With the grace of God and all of the talent at Sacred Heart Hospital, I just had a good feeling that things were going to be OK.”
Bob spent many weeks on 9th floor rehab, relearning how to walk, talk and swallow. It was an arduous process, but two months later, on July 4, Bob
was discharged and walked out of Sacred Heart Hospital. “I was incredibly blessed by God,” he says.
It has been 10 years since Bob had his accident, but he still feels a deep appreciation for the “outstanding physical, mental and spiritual healing” he
received while hospitalized. “I have been back to Sacred Heart many times since my accident,” Bob remarks. “Every time I’m there, I’m not only
renewed health wise, but also enriched by the environment and caring that you feel in the hospital. There are so many good people who
work at Sacred Heart and I’m very grateful that I received their compassionate care!”
“I was incredibly blessed by God.”
~ Bob Teske
OPEN HOUSE
Tuesday, April 30
3:30 – 5:30 pm
Community Auditorium
For more information, or to RSVP,
please call the Friends of Sacred
Heart Hospital at 715-717-4925.
Mark Your Calendar
Friends Host Annual Donor Open House
On Tuesday, April 30, the Friends of Sacred Heart Hospital will host the annual Donor Appreciation Reception & Open House in Sacred Heart’s
Community Auditorium. All colleagues, volunteers, and community members who have donated to the Friends this past year are encouraged to
attend to enjoy light hors d’oeuvres and beverages, as well as guided tours of the hospital’s new Head & Neck Center — presented by Shawna
Lee, AuD, an Audiologist, and Rima DeFatta, MD, an ENT physician, both with Sacred Heart’s Head & Neck Center. Attendees will also hear from
Monica McDonald, MD, FACS, FACC, a cardiovascular surgeon at Sacred Heart; and Peter Hanson, MD, Medical X-Ray Consultants, about exciting
new equipment. In addition, Moira Kneer will discuss the many benefits provided by The Healing Place: A Center for Life’s Journeys.

LABORATORY PROFESSIONALS WEEK
Hospital’s Laboratory
Reinvests to Enhance Patient Care
With approximately 1.2 million tests performed at Sacred Heart last year, the hospital is proud to celebrate
Laboratory Professionals Week this week. With that in mind, the hospital’s Laboratory Services Department
is pleased to announce it recently made a $136,000 investment in patient care with the purchase of new
equipment to enhance quality and efficiency. Both purchases are part of a Hospital Sisters Health System
(HSHS) initiative to standardize laboratory equipment to provide high quality testing in the most cost efficient
manner possible.
The new generation iSTAT devices, which provide bedside testing, are wireless and interfaced into the
laboratory computer system so results can be immediately transmitted to the patient’s medical record. These
devices are primarily used for critical care patients or during cardiac procedures. This investment of $26,000
will also enable HSHS to tap into the system as our sister hospitals move forward with wireless devices.
In addition, a $110,000 investment was made to purchase the ACL TOP 500 instrument, which represents
the newest coagulation testing technology available. This new platform not only provides enhanced testing
for our patients, but it also features a test menu that will
expand to include new tests as they are developed. This is
particularly beneficial to manage patients on blood thinners
and those with other coagulation disorders.
In celebration of laboratory professionals and pathologists,
National Medical Laboratory Professionals Week is
observed April 21- 27. Working behind the scenes,
laboratory professionals provide vital information and
testing to assist in the diagnosis of illness and the
treatment of disease, ensuring the wellness of all who
come through our doors.
An ‘Always’ Hospital Service Tip of the Week
New HCAHPS Survey Pays for Quality of Care
With publically reported HCAHPS surveys currently underway, creating a culture of ‘Always’ has never been more important. HCAHPS measures
our patients’ perception of the consistency with which we meet their needs; ensuring that facilities will be reimbursed based on the percentage that
those needs are ‘Always’ met. ‘Always’ is about every patient, every department, every shift, and every day. In an experience-based survey, patients
must experience excellent care on all shifts and with every interaction.
HCAHPS question:
Q. During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?
Available responses:
A. ALWAYS, Usually, Sometimes, Never, I never pressed the call button

Hospital Celebrates Earth Day by Spreading Awareness
Earth Day is a perfect time to reflect
about what you are doing to help protect
the environment. Everyone shares the
responsibility to do as much as they can to
preserve the planet’s natural resources today
and for future generations. For that reason,
on April 19, Sacred Heart Hospital celebrated
Earth Day by encouraging physicians,
colleagues, volunteers and visitors to protect
the environment, reduce carbon footprint, and
reduce, reuse and recycle waste. Attendees of
the educational booths were also treated
to free seed packets (donated by Botanical
Interests), a special “dirt cake” dessert, as
well as information on Sacred Heart’s single
stream recycling program. In addition,
Ecolab was on site to offer free water testing
with a sample attendees brought in from
home. Thank you to all who attended!
For more information, please visit
www.earthday.org/
Hospitals Welcome
New Risk Manager
SACRED HEART AND ST.
JOSEPH’S HOSPITALS ARE
PLEASED TO WELCOME
VALERIE RISLOVE, RN, BSN,
CPHQ, AS THE NEW DIVISION
RISK MANAGER FOR
BOTH HOSPITALS.
Construction Update
First Entire Wing of Exterior
Renovation Completed
Sacred Heart Hospital recently reached a milestone by completing its first entire wing of a three
year, $20 million construction project aimed to enhance the patient experience. The entire North
wing of the hospital was unveiled last week, reopening access to the North service elevator, and
allowing construction crews to focus their efforts to the North side of the East wing.
In addition to replacing the heating and cooling induction units in every patient room, this
renovation also includes replacing the original windows and supports installed when the hospital
was first built in 1964. Beginning on the North side and ending on the front of the hospital, this
process will not only completely change the look of the hospital, but most importantly, it will
enhance safety and create a more comfortable healing environment for our patients.
Before joining Sacred Heart and St.
Joseph’s Hospitals, Valerie served at
Amerigroup Community Care of New
Mexico, Inc. as manager for quality
management. Prior to that, Rislove served
as patient safety/risk manager for the
Navy Hospital in Guam. Valerie’s new
role at Sacred Heart marks her return to
Wisconsin, having previously worked for
Aspirus Wausau Hospital for eight years
as a cardiac nurse and leader.
Valerie earned her BSN from the
University of New Mexico. She received
her training in hospital safety and
accreditation from the U.S. Department of
Defense and the U.S. Bureau of Medicine
and Surgery. Most recently, Valerie
obtained her certification for healthcare
quality while working in the field of
managed care.
In the effort to better inform our patients of the benefits of the inevitable noises
associated with construction, all staff are encouraged to stay updated on the progress in
their area. When asked about construction noise, colleagues should reassure patients of
the Quiet Hours (8 pm - 8 am), remind them of the project’s benefits, and apologize for
any inconveniences.

Colleagues Celebrate Anniversary Milestones at
This Year’s
Colleague Service Awards Banquet
On May 6 and 7, Sacred Heart Hospital will hold its annual
Colleague Service Awards banquet to honor colleagues
celebrating their anniversary milestone. Held at the Eau Claire
Country Club, nearly 200 colleagues will be honored this year.
45 Years
Monsignor Edmund Klimek,
Pastoral Care
35 Years
Susan Bates, Cardiology
Deborah Bowe, Emergency
Dan Brinkman, Nutrition Serv.
Manfred Friberg, Emergency
Byron Garth, Cardiology
Marilyn Hymen, Laboratory Serv.
Kaylene Karker, Cardiology
Julianne Koll, Laboratory Services
Lynn Poling, Electrodiagnosis
Ann Siebenshuh, Case Management
Wayne Sime, Materials Management
Christine Tandberg, Environmental Serv.
Gary Thorson, Materials Management
Dawn Walker, Short Stay Care
30 Years
William Cole, Pharmacy
Nancy DeMars, Cath Lab
Teresa DeMoe, Maternity
Shawn Edge, Info. Systems
Debra Epp, Physiatry
Jean Johnson, Quality Resources
Michaelene Nye, Emergency
Linda Polinske, Radiology Serv.
Jane Poquette, Patient Serv.
Jennifer Reetz, Radiology Serv.
Julie Reiter, Radiology Serv.
Lori Ronnei, Laboratory Serv.
25 Years
Patrice Barth, Surgical Serv.
Kim Borgen, Environmental Serv.
Frederic Ekrem, Physiatry
Terry Kleinhans, Ortho/Surgical
Peggy Markow, Neuro/Peds
Julie Pire, OT
Kim Semingson, Radiology Serv.
James Sorenson, Laboratory Serv.
Thomas Vickery, Plant Operations
Evelyn Warns, Org. Learning
George Werlein, Nutrition Serv.
Thomas Zemaitis, Plant Operations
Kathleen Woodford, Physical Therapy, 40 years
Carol White, Fiscal Services, 40 years

20 Years
Melanie Butak, EMS Education
Elizabeth Crowley, Behavioral Health
Joann Klaus, Critical Care
Kristine Lien, Laboratory Serv.
Etta McDonald, Post Anesthesia Care
Karen Sisco, Switchboard
June Wittbrot, Post Anesthesia Care
15 Years
Amber Alexander, Info. systems
Patricia Carpenter, Emergency
Dawn Dick, Radiology Services
Steven Droivold, Respiratory Care
Eric Everson, Switchboard
Sheri Harris, Sterile Processing
Susan Helmbrecht, Neuro/Peds
Donnelle Hodnett, Medical Staff Office
Christa Horel, Critical Care
Katie Krantz, Respiratory Care
Julieann Larson, Maternity
Roberta Martinek, Cath Lab
Dawnna Mehtala, Critical Care
Susan Quinn, PT
Mary Richbourg, Dialysis
Michelle Thomley, Environmental Serv.
Ingrid Titus, Short Stay Care
Mary Weider, Radiology Serv.
Cheryl Sorensen, Ortho/Surgical
Cindy Soward, Patient Fin. Serv.
John Shuda, Clinical Engineering
Julie Thalacker, Rehab Nursing
Renee Thompson, Cancer Care Center
Jeanne Weggel, Cancer Care Center
Cynthia Witscher, Post Anesthesia Care
Lynne Zimmerman, Ortho/Surgical
10 Years
Melissa Adrian, Laundry
Debra Anderson, Ortho/Surgical
David Bauer, Central Transportation
Joselyn Bleskacek, Radiology Serv.
Tricia Butterfield, Respiratory Care
Lisa Chirhart, Behavioral Health
Nicole Davis, OT
Jane Eggen, Radiology Serv.
Theresa Ellis, Radiology Serv.
Jayne Fleming, Dialysis
Julie Gagnath, Laboratory Serv.
Sarah Guilhas, Radiology Serv.
Heather Hentz, Ortho/Surgical
Kristin Hodsdon, Surgical Serv.
Diane Humphreys, Ortho/Surgical
Kevin Kelly, Environmental Serv.
Candy Kimmes, Behavioral Health
Mary Krall, Maternity
Tracy Kuehni-Flanagan, Patient Fin. Serv.
Jill Lowe, Surgical Serv.
Heather Lubs, Administration
Kathleen Mikesell, Ortho/Surgical
Elizabeth Milanowski, Neuro/Peds
Paul Modjeski, Environmental Serv.
Donna Moraska, Quality Resources
Timothy Olson, Information Systems
Misty Phillips, Critical Care Surgical
Eliza Porter, Neurosurgery
Jennifer Price, Surgical Serv.
Carol Reynen, Nutrition Serv.
Suzanne Sacia, Cardiology
Marjorie Schmidt, Pharmacy
Joyce Serum, Patient Fin. Serv.
Diane Sherman, Health Info. Mgt.
5 years
Vanessa Abrahamson, PT
Michelle Ambelang, Behavioral Health
Cheryl Anderson, Respiratory Care
Amy Beaudry, Surgical Services
Katie Bischel, Short Stay Care
Brooke Blaeser, Cardiology
Alison Bowe, Registration
Mari Brian, Behavioral Health
Sara Briggs, Laboratory Serv.
Holly Bushbeck, Behavioral Health
Scott Capek, Anesthesia
David Connolly, Environmental Serv.
Misty Cornelius, Environmental Serv.
Jerrod Dohm, Post Anesthesia Care
Sadie Downing, Sterile Processing
Emily Duch, Behavioral Health
Kelli Dwyer, Emergency
Mary Enerson, Rehab Nursing
Trudy Flackey, Ortho/Surgical
Michele Fowler, Short Stay Care
Samuel Frazer, Surgical Services
Debra Gorman-Fouts, Patient Serv.
Abby Gross, Maternity
Jolene Hanzlik, Administration
Amanda Harrison, Cardiology
Kayla Hayes, Maternity
Alicia Henck, Neuro/Peds
Sarah Hoenigmann, Respiratory Care
Carol Isaksson, Surgical Services
Cari Janke, Surgical Services
Ann Jensen, Rehab Nursing
Linda Johnson, Environmental Serv.
Ligaya Kaiser, Neuro/Peds
Sonja Kamla, Case Management
Mark Kasakaitas, Info. Systems
Jessica Knutson, Dialysis
Kimry Kopp, Neuro/Peds
Juley Kroeger, Cardiology
Denielle Kummer, Neuro/Peds
Katy Lefstad, Pharmacy
Jennifer Loger, Critical Care
Jennifer Lokken, Cardiology
Loren Lortscher, Surgical Serv.
Jennifer Lubick, Surgical Serv.
Jennifer Madsen, Behavioral Health
Jodi Malmgren, Pharmacy
Gail Markham, Oncology
Adam Meyers, Security
Melissa Muszynski, Behavioral Health
Juliet Nguyen, Administration
Michelle North, Laboratory Serv.
Crystal O’Keefe, Short Stay Care
Elise Olson, Surgical Serv.
Dan Paulson, Communications
Kristin Peters, Critical Care
Terri Potter, Patient Fin. Serv.
Sara Ries, Behavioral Health
Sarah Roseth, Neuro/Peds
Debra Sandvig, Nutrition Serv.
Nancy Scanlon, Cath Lab
Jennifer Serum, Emergency
Gary Sinning, Environmental Serv.
Jennifer Struensee, Laboratory Serv.
Becky Swanson, Communications
Denise Tape, Surgical Services
Mary Thompson, Behavioral Health
Michele Toske, Nutrition Services
Jodi Trangsrud, Pharmacy
Roberta Tuschl, Radiology Services
Lori VanDamme, Case Management
Tina VossPost, Anesthesia Care
Jessica Wayne, Cardiology
Pauline Williams, Ortho/Surgical
Connie Wittorp, Surgical Services
Luke Zarins, Pharmacy
Thomas Leonard, Laboratory Services, 45 years
Carol Carlson, Physical Therapy, 40 years

“Depression is Real”
Hospital Hosts Free Community Events
Sacred Heart Behavioral Health is hosting an informational
session on the issue of depression on April 23 at 6 pm
in the hospital’s Community Auditorium. The session
will be led by Ricardo Bayola, MD, child and adolescent
psychiatrist, and Kevin Hess, MD, psychiatrist.
The event is free and open to the community, but
registration is requested by calling (715) 717-1600.
Optional depression screenings will be available after the
event, from 7 pm until 8 pm. Light refreshments will be
served.
Sacred Heart Behavioral Health will host four additional
depression screenings this May. No appointments are
necessary – walk-ins are encouraged. (May is national
mental health awareness month.)
May 4: 12Noon to 4 pm, Sacred Heart’s
Community Auditorium
May 9: 1 pm until 4 pm,
L.E. Phillips Senior Center
(1616 Bellinger St., Eau Claire)
May 14: 4:30 pm to 8:30 pm
Sacred Heart’s Bishop/Treacy Hall
May 21: 10 am to 2 pm
Family Resource Center (Oakwood Mall)
Tuesday, April 23
6 pm
Sacred Heart Community Auditorium
Recharge, Refocus,
Reenergize Your Life
Hospitals Sponsor
Women’s Wilderness
Retreat
From Tuesday, May 14 to
Thursday, May 16, Sacred Heart
and St. Joseph’s Hospitals
are pleased to offer a unique
wilderness retreat. Located in
the rustic Wisconsin countryside
where there is no traffic, no city
noises, yet just minutes from Eau
Claire and Chippewa Falls, the
tranquil, serene environment will
enable you to recharge, refocus,
and reenergize your life.
Local experts will bring items for the
following:
• Women’s Health
• Meditation, Journaling and Goal
Setting
• Yoga & Gentle Stretching
• Mind, Body, Spirit Connection
• Nutrition, Metabolism, and Food
Preparation
And much, much more!
Space is limited, so sign up today! For
more information or to register, call
715-717-1600.
Tuesday, May 14 to
Thursday, May 16
$275 Per Person
“Light a Single Candle”
Hospital Welcomes International Speaker for
Free Community & Colleague Events
Friends of Sacred Heart Hospital is pleased to bring nationally acclaimed
international speaker LeAnn Thieman (pictured below) to Eau Claire for a
community presentation on April 28 at 6 pm at Florian Gardens (2340 Lorch
Avenue, Eau Claire) and a Sacred Heart colleague presentation on April 29 at
noon in the hospital’s Community Auditorium (light lunch provided). Thieman
is also the co-author of 12 “Chicken Soup” books, including Chicken Soup for
the Nurse’s Soul and Chicken Soup for the Caregiver’s Soul.
During her presentations, called “Light a Single Candle,” Thieman will share
life-changing lessons as she inspires attendees to balance life, live one’s
priorities and make a difference in the world.
These events are free and open to the public, but registration is required by
calling 715-717-6028. These events are made possible by the Monsignor
Klimek Healing Presence Endowment and Friends of Sacred Heart Hospital.
Community Event
Sunday, April 28
6 pm
Florian Gardens
Colleague Event
Monday, April 29
12 Noon
Community Auditorium

Caring for the Caregiver
Hospitals Host Annual Wellness Event
Now is the time to make your reservations for Sacred Heart & St. Joseph’s Hospitals’ “Caring for the Caregiver: Humor, Wellness and
Stress Reduction” event. This annual event is designed to inform and inspire both individual, family and professional caregivers. Caring
for the Caregiver will take place on May 3 from 11:30 am to 3:30 pm in the
hospital’s Community Auditorium. Don’t miss out on what is sure to be a
sold-out event!
Join motivational speaker, humorist and author Janie Jasin for two
special keynote presentations at the event:
• The Surprises of Life - Caregiving Challenges: Finding your
sense of humor, purpose and well-being on the journey.
• Spirit Lifters, Body Movers & Pain Relievers: How to let love,
breathing, fun and music renew your body, mind and spirit.
The cost is $5 per person plus a non-perishable food item, and includes light
refreshments, resource materials and door prizes. Seating is limited and
registration is required by calling (715) 717-1600.
Friday, May 3
11:30 am – 3:30 pm
Sacred Heart Community Auditorium
Head & Neck Center Hosts Free Community
OPEN HOUSE & HEALTH SCREENINGS
Sacred Heart’s Head & Neck Center is hosting a
free community open house on April 27, from
9 am until 5 pm, to mark the grand opening of
the clinic at Sacred Heart Hospital. The Center’s
staff and surgeons will be on hand to answer
questions and lead guided tours of the new
facility.
Bring your entire family and “drive” the da Vinci
surgical robot, play interactive games and learn
more about the clinic’s services. Free oral cancer
screenings will be offered in support of Oral Head
and Neck Cancer Awareness Week, which is
April 14 – 20. Free hearing and voice screenings
will also be offered during the open house on
April 27 – however pre-registration is required
for the screenings by calling 715-717-6885. The
screenings last approximately 15 minutes.
Nearly 50,000 Americans will be diagnosed with
mouth or throat cancer this year. Oral head and
neck cancer is the sixth most common cancer
in the world. The death rate associated with
this cancer is high not because it is hard to
discover or diagnose, but in early stages is
often painless and goes undetected. Without
screening, late-stage discovery is more
common. A screening can save a life.
The Head & Neck Center is located on the first
floor of Sacred Heart Hospital. Enter through
the hospital’s main lobby entrance and take
an immediate left into the first set of doors.
Signs will direct where to go.
Free oral cancer screenings will also be
available April 29 from 8 am until 12Noon
at St. Joseph’s Hospital. Pre-registration is
required for the screenings by calling
715-717-6885.
According to the American Cancer Society, men
face twice the risk of developing oral cancer
as women, and men who are 50 and older
face the greatest risk. Oral cancer appears as
a growth or sore in the mouth that does not
go away. Oral cancer, which includes cancers
of the lips, tongue, cheeks, floor of the mouth,
hard and soft palate, sinuses, and throat,
can be life-threatening if not diagnosed and
treated early.
The Head & Neck Center at Sacred Heart
Hospital was blessed by Father Klimek on
April 3. The Center will start seeing patients
later this month.
April 27
9 am – 5 pm
Sacred Heart Head &
Neck Center
EVENTS

Creating a Culture
That is Just!
Applying Just Culture to Our Policies and Procedures
SACRED HEART HOSPITAL RECENTLY ADOPTED A JUST CULTURE PHILOSOPHY.
THE TERM “JUST CULTURE” REFERS TO EFFORTS AS AN ORGANIZATION TO BE
“JUST”, TO BE FAIR, WITH ALL OF OUR COLLEAGUES. WE SEEK THIS FAIRNESS
WHILE ACKNOWLEDGING WE WILL MAKE OCCASIONAL HUMAN ERRORS AND
ENGAGE IN SOME AT-RISK BEHAVIORS WHILE TRYING OUR BEST TO ACCOMPLISH
OUR MISSION.
We’re
Listening!
February Colleague
Updates Q & A
Q: Is SHH still planning to hire more
physicians?
A: Yes we are. We are looking to hire primary
care physicians and also those who are in
specialties that are not able to be served with
Marshfield Clinic or Oakleaf Medical Network. We are
also recruiting psychiatrists. We are also currently
recruiting primary care physicians for the new clinics we’re
taking over from Marshfield in Osseo and Arcadia.
Q: How can colleagues contact Administration with questions?
A: You can write questions on the yellow evaluation sheets you were
given when you entered the room, or you can submit questions using the
“Your Voice at Work” button on the SHH Intranet. Or you can email us directly
or stop by our office.
To view the full listing of questions and answers, please visit the “Colleague
Updates” link on the “People Services” tab of the hospital’s intranet.
We also commit to viewing our policies and procedures using one or more of three overall
“Duties” that are owed to each other, our patients, and our community. These are 1) the
Duty to Produce an Outcome, 2) the Duty to Follow a Procedural Rule, and 3) the Duty to
Avoid Causing Unjustifiable Risk and Harm.
Policies that fall under the Duty to Produce an Outcome are those where the colleague
“owns” the responsibility to develop a system for compliance. These are policies in which
the organization states an objective, outcome, or expectation but does not provide a detailed
procedure on how to accomplish the outcome. The colleague is left to create a series of
tasks, a system that will best achieve the outcome and that still supports the organization’s
values. For example, the organization setting a time for the start of the work day is a Duty
to Produce an Outcome; the “Outcome” being the colleague’s arrival at their work station at
or before the expected time. The colleague determines their own method of arrival.
Policies that fall under the Duty to Follow a Procedural Rule are those where we have
determined, after careful study and system analysis, that a pre-determined methodology
will best mitigate risk. These are policies that outline a prescribed process a colleague must
follow in order to achieve the best outcome. These types of policies are best used when a
“best practice” is known, the colleague’s environment and equipment is unlikely to change,
and there is little ambiguity associated with the tasks.
The Duty to Avoid Unjustifiable Risk and Harm is the duty that
we all owe each other. It is the highest duty. This is the duty we
will all be judged by when we engage in behaviors that make
it appear we breached this duty in the performance of our daily
work. For example, violating HIPAA is not only the breach of
the Duty to Follow a Procedural Rule, but also a breach of the
Duty to Avoid Causing Unjustifiable Risk and Harm (the duty
owed to the patient).
In time, these duties and the behaviors described above will
be incorporated into our policies, procedures, and daily work
expectations. Because this is changing our cultural method of
looking at and analyzing errors and behaviors, we expect it will
take time. In the meantime, if you have any questions about
Just Culture, please don’t hesitate to talk to your supervisor or
your People Services Department representative.

eCare Update
Physician and Clinician Support Lines
Time has passed by quickly with our recent CPOE go-live as we have now hit the six
week mark. With that comes the departure of the external ESD support staff and the
shift back to our local support lines.
Physicians please use ext. 5555
and
Clinicians please use ext. 5500
for all computer support needs, including MEDITECH and
CPOE related issues or enhancement requests.
HSHS Creates New eCare Intranet Tab
A new eCare/HSHS tab has been added to the Sacred Heart Intranet. The eCare/
HSHS intranet site will house system-wide communication and documents regarding
information technology enhancements. We will continue to have our local eCare/
Sacred Heart tab available for all local communication including local enhancements,
downtime information and SharePoint site quick links. Check it out!
Professional Development
Organizational Learning Hosts Preceptor Classes
Sacred Heart’s Organizational Learning department is pleased to announce it is
continuing to offer preceptor courses for both Nursing and Non-Nursing staff. These
four hour classes are designed to create a supportive and strong foundation for new
colleagues, as well as support our current dedicated preceptors.
Courses will be taught by Tari Kennedy, RN, BC, APNP, CCRN, CNRN, and Stacey Powell,
RN, BSN, CNOR — who are both Clinical Education Specialists in Organizational
Learning. “To date, we have held 13 RN Preceptor Classes since 2012,” said Stacey. “It
is imperative that we do all that we can to eliminate turnover by helping to educate
and develop the professional skills of the great people who come to Sacred Heart to
care for our patients.”
The next classes will be held at the following dates and times,
and interested preceptors should speak to their department
leader if interested in attending:
RN – May 13 or August 26
0800-1530
Non-Nursing – May 15 or August 19
0730-1130
1200-1600
What’s on the
Menu?
Cafeteria Offers New Deli Options
Sacred Heart’s Cafe is pleased to announce
that in response to customer feedback
it has introduced a new structure to the
Deli station. The Cafe no longer sells
deli items by weight, but instead offers
a standard menu of made-to-order and
fully customizable sandwiches for a set
price. The “Hot Meat of the Day” has been
discontinued, and the ever-popular Taco
Bar will now be featured once per week on
the hot food line.
The 10 sandwich options are:
• House Chicken Salad Sandwich
• Tuna Salad on Wheat
• Roast Beef Sandwich on
Multigrain Bun
• Turkey on Wheat
• Peanut Butter & Jelly on White
Bread
• Turkey Chipotle on Rustique Roll
• Hearty Beefeater’s Wrap
• BLT Sandwich
• BBQ Pulled Pork Sandwich
• Ham & Swiss Wrap
Every sandwich is available with your
choice of bread and veggie toppings, and
may be toasted upon request. Extra meat,
cheese, and bacon are also available by
request for an additional charge. Finally,
signage and pricing has been posted in the
cafe with a description of each menu item.

April 2013
Colleague Updates
Start This Week!
Please attend
during one of the
following times,
in the Community
Auditorium:
Wednesday, April 24
7:15 am
11:00 am
5:30 pm
Thursday, April 25
7:15 am
11:00 am
5:30 pm
Book & Gift Sale
Volunteer Partners Raise
Funds for Needed Equipment
and Services
On March 19 and 20, Sacred Heart’s
Volunteer Partners sponsored the bi-annual
Book and Gift Sale, by Imagine Nation
Books Ltd. Thanks to all colleagues, visitors
and volunteers who purchased items and
made this a successful event — raising more
than $900. Drawings were won by Carol
Rudd, Respiratory Care, and Kim Bremnes,
Short Stay Care.
The Volunteer Partners appreciate the
support of the hospital colleagues in our
fundraising efforts, as well as the volunteers
who help and participate. All profits are used
to purchase needed equipment and items
requested by the hospital.
National Volunteer Month
Volunteers Host Annual Spring Luncheon
On April 16, Sacred Heart Hospital’s Volunteer Partners
hosted their annual Spring Recognition Luncheon to
acknowledge the efforts of the many dedicated hospital
volunteers. In addition, it also provided a vehicle to elect
new board members for the following year.
This year’s theme was “Honoring and Celebrating our
Heritage - 1939 - 2013...74 years of caring hearts and
helpful hands.” In addition, entertainment was provided by
Carol O. Smart, an experienced actress and playwright, who
presented “the Honor Song”, a story of her grandmother Dr.
Rosa Minoka-Hill.
Over the past year, Sacred Heart’s Volunteer Partners have
performed over 44,000 hours of service estimated at more
than $975,000. In recognition of National Healthcare
Volunteer Month throughout April, Sacred Heart Hospital
honors all hospital volunteers for their commitment to
excellence in supporting staff toward providing a superior
patient experience for all who come through our doors.
Friday, April 26
7:15 am
11:00 am
BENEFIT UPDATE
Hospital Hosts TSA Open House
Sacred Heart Hospital is pleased to announce that it will host a Tax Sheltered
Annuity (TSA) Open House featuring VALIC and Fidelity on May 9 from 9 am to
4 pm in Bishop Hall. All colleagues are encouraged to attend one of the featured
presentations, “Why Participate in Your Employers 403B Plan,” which will be held
at 10:30 am, 11:30 am, and 12:30 pm. For more information, please contact People
Services at 715-717-4246.
May 9
9 am – 4 pm
Bishop Hall
Spirit is a Sacred Heart Hospital newsletter that appears on the second and fourth Monday of every
month and is available internally on the hospital’s Pillar Boards & Intranet. It is also distributed by email
and mail, and posted under the Media Center link at www.sacredhearteauclaire.org. Please direct
comments, suggestions or requests for email newsletter (e-Spirit) subscriptions by phone at (715)
717-6589; or by email to DPaulson@shec.hshs.org; or by writing the Communications Department,
900 West Clairemont Avenue, Eau Claire, WI 54701.