Hospital Brings Christian Comedian to Eau Claire Community

Hospital Brings
Christian Comedian
to Eau Claire Community
Friday, May 4
11:30 am – 3:30 pm
Sacred Heart’s Community Auditorium
Sacred Heart Hospital is proud to bring Christian comedian David Ferrell to the Eau
Claire area for two very special events. All area caregivers are encouraged to attend the
hospital’s annual Caring for the Caregiver celebration on Friday, May 4, from 11:30 am to
3:30 pm in the hospital’s Community Auditorium. This event is designed to inform and
inspire both individual family and professional caregivers; and offer a time to relax and
rejuvenate the mind, body and spirit.
(continued on page four)

Welcome!
New Chaplain Joins Hospital’s
Center for Spiritual Care
Sacred
Heart
Hospital’s
Center for
Spiritual
Care would
like to
welcome
its newest
Matt Moser
chaplain,
Matt Moser.
Matt was born in Milwaukee and
lives in Minneapolis with his wife,
Jill, a professional violinist, and his
son, Walt, a professional toddler.
Before coming to Sacred Heart,
Matt was a Chaplain for The
Waters Senior Living, a Resident
Chaplain for HealthEast Care
System, and a Jesuit Seminarian.
He has his Bachelor of Arts
degree from Marquette University
and his M.Div. from St. John’s
University. “I am very happy to
be a Chaplain for Sacred Heart, a
hospital with a deep history and
spirit of healing,” he said. When
not tending to chaplaincy, Matt
enjoys drumming, cooking, and
delighting in his boy.
“We are proud that Matt joined
the department,” commented
Philip Anderson, Director
of the Center for Spiritual
Care. “He brings strong
skills and experiences to his
position.” Please join hospital
administration, physicians,
colleagues and volunteers in
welcoming Matt to Sacred Heart
Hospital.
Community Gives Back
Local Organizations Donate Handmade Blankets to Palliative Care Department
Sacred Heart Hospital’s Palliative Care
program offers compassionate end
of life care services to hospitalized
patients with advanced illness or lifethreatening
injury. Since the inception
of the Palliative Care Blanket Program
roughly five years ago, and through
the generosity of the community in
donating blankets, Sacred Heart’s
Palliative Care has been able to gift
approximately 450 blankets to very ill or
dying patients, each year.
To continue that tradition of giving, on
April 16, students from the Chippewa
Valley Technical College Radiography
Imager’s Club and girl scouts from
Altoona delivered handmade blankets to
Sacred Heart Hospital. In honor of both
organizations’ centennial celebrations,
they combined to produce 100 blankets.
80 of the blankets were donated
to Sacred Heart with the remaining
blankets being donated to Mayo Health
System in Eau Claire and Oak Garden’s
Assisted Living in Altoona.
Books for
Babies
CVTC’s Radiography Imager’s Club
“This was a special donation,” commented
Gerry Martinez, Palliative Care Counselor.
“The Radiography students, along with
the girl scouts, demonstrated their
compassion for our patients, but they also
showed how the local community gives
back to Sacred Heart Hospital for all that
it does in maintaining the Hospital Sisters’
mission of service.” To donate blankets
and quilts or to receive more information,
please contact Gerry Martinez or Jeanne
Weggel in Sacred Heart’s Palliative Care
Service at 717-1468.
E.C. Public
Library Makes
Donations to
New Mothers
Left: Penny France, of
Friends of the Eau Claire
Public Library, presented
a Books for Babies bag
to the Sullivan family, who
just had a baby boy.
On April 11, Sacred Heart Hospital’s Maternity Department graciously accepted
a donation of baby books from the Eau Claire Public Library. In recognition of
National Library Week, Penny France, of Friends of the Eau Claire Public Library,
was on site to present “Books for Babies” bags to new mothers. In all, more than
25 “Books for Babies” bags were donated and delivered to new mothers in Sacred
Heart’s Maternity Department. “The families were very happy to receive the books,”
commented Barb Piper, RN, BSN, Director, Maternity, Sacred Heart Hospital. “The
siblings especially enjoyed it because the babies ‘shared’ the books with them.”

Picture Perfect!
Folders & Stackers
Laundry Services Purchases New Piece Folder
Radiology Purchases Three
State-of-the-Art Ultrasound Machines
Sacred Heart Hospital recently made a
$370,000 investment in quality patient care
with the purchase of three new Toshiba Aplio
500 Ultrasound Units. Although these units
are merely replacements for three older
machines from multiple vendors, the Aplio
500 (A5) is the newest and most advanced
ultrasound unit on the market today. First
introduced in November 2011, this system was
engineered for Sonographers with the patient
in mind. In addition to being more ergonomic,
its small, light weight design allows it to be
easily maneuvered for enhanced positioning.
“We’re really excited to have these new units
available for our patients and expecting
mothers,” commented Michael Dillon, BA,
CRA, RT(R), Director, Radiology, Sacred Heart Hospital. “Not only will having all the
same machines increase our staff’s ability to efficiently manage workflow, but it will
greatly improve diagnostic confidence. Most importantly, the enhanced diagnostic
capabilities will ensure our patients receive the correct diagnosis that allows them
to be treated earlier and more effectively; so the new edition to their family can be
born as healthy as possible.”
To enhance efficiency and ensure a quicker turnaround of patient linens, Sacred
Heart’s Laundry Services recently installed a new folding machine. In fact, at a cost
of $67,000, this investment will actually serve as a cost savings measure in the
long run by streamlining processes and adding an additional four items that used
to be folded by hand.
“Since we regionalized the laundry services departments of Sacred Heart and St.
Joseph’s hospitals, we’ve seen a dramatic increase in volume,” said Sandy Storing,
Laundry Team Leader, Sacred Heart Hospital. “This initiative will greatly increase
our efficiency and ability to handle the increased volume.”
Working to reach
new heights
Critical Care Nurse Earns
Cardiac Surgery Certification
Dee Dee Bergquist
To provide the communities of
western Wisconsin with the highest
level of trained professionals, Sacred
Heart is proud to have always placed
a strategic emphasis on continuing
education. With that in mind, the
hospital is pleased to announce
that Diana “Dee Dee” Bergquist,
RN, CCRN, CSC, recently earned her
Cardiac Surgery Certification (CSC).
The CSC subspecialty certification
was introduced in 2005 to provide
critical care nurses a unique body
of knowledge necessary for treating
adult patients during the first 48
hours after cardiac surgery.
“Not only did Dee Dee receive her
CSC, but she also recently earned
her CCRN, which is the highest
certification a critical care nurse can
pursue,” commented Kate Nulsen,
Director, Critical Care Center, Sacred
Heart Hospital. “It is through this
type of dedication to quality patient
care that Sacred Heart prides itself;
and I couldn’t be more proud of
her commitment to enhancing her
knowledge and skills to better serve
our patients.”

Mark Your
Calendar
Caring for the Caregiver
(continued from page one)
For more than 20 years, David Ferrell has wowed audiences
across America with a high-energy mixture of hilarious
stand-up comedy and outrageous impressions. The cost
is $5 plus a non-perishable food item. Other speakers for
this year’s Caring for the Caregiver include: Karen Alseth
(meditation), Mary Pica Anderson (exercise), Threshold
Singers, and WEAU’s Judy Clark as the emcee. Seating is
limited and registration is required by calling the Center for
Healthy Living at (715) 717-1600.
In addition, Home Instead Senior Care will provide a
professional caregiver on-site or in your home at no cost, call
715-552-8040 for information.
The Healing Place - Free Community Event
David Ferrell, Christian Comedian
Thursday, May 3
7 - 8 pm
Best Western Trail Lodge
David Ferrell will also be featured during a special
community event on Thursday, May 3, from 7 - 8 pm at the
Best Western Trail Lodge. Sponsored by The Healing Place,
Sacred Heart’s free grief support and holistic healing center,
this event is free and open to the public. However advanced
registration is required by May 1 by calling The Healing
Place at (715) 717-6028.
Life in Balance – Free
Community Event
Tuesday, May 15
5:30 pm
Stella Blues in Eau Claire
Sacred Heart and St. Joseph’s Hospitals are teaming
up for a special presentation on “Life in Balance.” The
program will take place May 15 at 5:30 p.m. at Stella
Blues (306 East Madison Street, Eau Claire).
Alice Heinzen, natural family planning coordinator with
the Diocese of La Crosse, will address four areas of life:
faith, family, vocation and work; and how to balance all
four to bring the most joy. The evening will also include a
floral arrangement demonstration
by Avalon Floral of Eau Claire,
as well as wellness and health
information. Refreshments will
be served. The event is free,
but seating is limited.
Advanced
registration is
required by calling
(715) 717-1600.

Anne Ryder - Free
Community Event
Sunday, April 29
6 pm
Florian Gardens
Friends of
Sacred Heart
Hospital is
pleased to
bring noted TV
journalist, writer
and speaker
Anne Ryder
to Eau Claire
for a free community presentation on
April 29 at 6 p.m. at Florian Gardens
(2340 Lorch Avenue, Eau Claire). Anne
Ryder was the last person to interview
Mother Teresa before her death in 1997.
During her presentation, Anne will
share the inspiration, motivation and
guidance for providing spiritual care she
gained during her visit to Calcutta. This
community event is free and open to
the public, but registration is required
by calling Friends of Sacred Heart
Hospital at 715-717-4925.
Volunteer Partners Host
Annual Purse Sale
Monday, April 30
4-7 pm
Tuesday, May 1
7 am – 5 pm
Sacred Heart’s Bishop/Treacy Halls
In addition to purses, patrons can
purchase other items such as billfolds,
scarves and other handy accessories.
Don’t miss out on an opportunity
to purchase some great gifts – treat
yourself, too!
Payment can be made by cash, credit
card, and payroll deduction
(make sure you
present your badge).
For more information,
please contact
Volunteer Services
at 715-717-4255.
Friends Host Annual
Donor Open House
Tuesday, May 1
3:30 - 5:30 pm
Sacred Heart’s Community Auditorium
Friends of Sacred Heart Hospital
are pleased to invite all colleagues,
volunteers, and community
members who have donated to
the Friends this past year to attend
the annual Donor Appreciation
Reception & Open House.
Attendees can enjoy light hors
d’oeuvre and beverages, as well as
guided tours. For more information,
or to RSVP, please call the Friends
of Sacred Heart Hospital at 715-717-
4925.

An ‘Always’ Hospital
Service Tip of the Week
New HCAHPS Survey Pays
for Quality of Care
With publically reported HCAHPS
surveys currently underway,
creating a culture of ‘Always’
has never been more important.
HCAHPS measures our patients’
perception of the consistency
with which we meet their needs;
ensuring that facilities will
be reimbursed based on the
percentage that those needs are
‘Always’ met. ‘Always’ is about
every patient, every department,
every shift, and every day. In an
experience-based survey, patients
must experience excellent care
on all shifts and with every
interaction.
Possible question:
Q. During your hospital stay,
how often was your pain well
controlled?
Possible responses:
A. ALWAYS, Usually,
Sometimes, Never
Construction Update
Exterior Renovations Enhance Safety and Patient Care
Sacred Heart Hospital recently embarked
on a three year, $20 million process to
enhance the patient experience. In addition
to replacing the heating and cooling
induction units in every patient room, this
renovation will also include replacing the
original windows and supports installed
when the hospital was first built in 1964.
Beginning on the North side and ending
on the front of the hospital, this process
will not only completely change the look
of the hospital, but most importantly, it
will enhance safety and create a more
comfortable healing environment for our
patients.
As construction is completed on column
37 of the north wing, the renovated
column will be unveiled in early May as
they transition the project to the room 39
column.
Mission in Motion: Saving Lives Around the World
Hospital Takes Up Collection for Peruvian Orphans
In the effort to better inform our patients
of the benefits of the inevitable noises
associated with construction, all staff
are encouraged to stay updated on
the progress in their area. When asked
about construction noise, colleagues
should reassure patients of the Quiet
Hours (8 pm - 8 am), remind them of the
project’s benefits, and apologize for any
inconveniences.
Throughout the month of May, Sacred Heart Hospital will be hosting a supplies drive for
the LaCrosse Diocesan Orphanage in Lurin, Peru. This July, Marcia Danzinger, Assistant
Director of Sacred Heart’s Short Stay Care Center, will accompany 18 members of local
parishes to the Casa Hogar Juan Pablo II orphanage to deliver much needed supplies and
provide the physical labor necessary to replace their failing water tank. The orphanage
opened its doors in 1985 and provides a loving, faith-filled environment for 64 children to
gain valuable skills, learn to be more responsible, and become productive citizens.
All who can help are encouraged to donate and place the following items into
designated bins located in various departments or by the colleague entrances:
• Crayons/Markers/Pens/Pencils
• Peanut Butter in plastic jars
• Children’s vitamins (cannot be near expiration)
• Neosporin (cannot be near expiration)
• Monetary donations will also be accepted and used for the
water tank project and travel, and should be delivered to
Marcia Danzinger
For more information on this initiative, please contact Marcia
Danzinger at 715-717-4460.
Marcia Danzinger

National Volunteer Month
Hospital Celebrates the Commitment of Our Volunteers
On April 17, Sacred Heart Hospital’s
Volunteer Partners hosted their
annual Spring Recognition Luncheon
to acknowledge the efforts of the
many dedicated hospital volunteers.
In addition, it also provided a vehicle
to elect new board members for the
following year.
Over the past year, Sacred Heart’s
Volunteer Partners have performed
over 43,000 hours of service
estimated at more than $900,000.
In recognition of National Healthcare
Volunteer Month throughout April,
Sacred Heart Hospital honors
all hospital volunteers for their
commitment to excellence in
supporting staff toward providing
a superior patient experience for all
who come through our doors.
“The personalized care our
volunteers offer through their daily
commitment to Sacred Heart is truly
appreciated,” said Mary Pengra,
Director, Volunteer Services, Sacred
Heart Hospital.
“I can’t say enough about
how proud I am of their effort
and dedication to the mission
of the Hospital Sisters.”
Earth Day : Spreading Awareness and seeds!
Earth Day is a perfect time to reflect about what you are doing to help protect
the environment. Everyone shares the responsibility to do as much as they can to
preserve the planet’s natural resources today and for future generations. For that
reason, on April 20, Sacred Heart Hospital celebrated Earth Day by encouraging
physicians, colleagues, volunteers and visitors to protect the environment,
reduce carbon footprint, and reduce, reuse and recycle waste. Attendees of the
educational booths were also treated to free seed packets (donated by Botanical
Interests), a special “dirt cake” dessert, and Culligan Water demonstrations and
information.
Retirement
Announcement
Benjamin Lombard is retiring
from the Rehabilitation Nursing
department after providing 10 years
of loyal service as a Patient Care
Assistant and serving the mission
of the Hospital Sisters. Ben has had
a big impact at Sacred Heart. His
gentleness with patients and his
compassionate ways will be dearly
missed. Ben has always gone the
extra mile to make work enjoyable,
treating everyone with kindness and
respect.
Ben’s talent making stained glass
creations is well-known. His nativity
is displayed every Christmas. His
Packers helmet lamp will be missed
on the floor, but in retirement he will
have more time to devote to this
passion. Ben is retiring to Alaska. He
has been a joy to work with and will
be missed by everyone at Sacred
Heart. With great appreciation and
gratitude, we wish Ben a very happy
retirement.
Congratulations!
Benjamin
Lombard
Ben’s Retirement
Celebration will be
held on Friday, April 27,
from 1:00 to 3:00 pm in
Bishop/Treacy Hall.

Help Us Improve Our Hospital
May 2012
Colleague
Updates
coming soon!
Please attend
during one of the
following times,
in the Community
Auditorium (except
where noted):
Tuesday, May 1
7:15 a.m.
11:00 am.
5:30 pm.* In the
Rotunda
Wednesday, May 2
7:15 a.m.
11:00 a.m.
5:30 p.m.
Colleague Engagement Surveys Are Now Available
This week, Sacred Heart Hospital began conducting its annual Colleague Engagement
Survey to ask for your feedback on how to make the hospital a great place to work.
Your engagement is critical to our success. How you do your jobs each day has a
profound impact on care quality and patient outcomes. We want to continue to
understand how we can help improve your work environment and make your job
more enjoyable.
To ensure confidentiality, the survey is administered by the Advisory Board in
Washington D.C., who will not share personal identifiers with Sacred Heart Hospital or
Hospital Sisters Health System.
How to participate?
To take the survey, please visit the below link:
bit.ly/HSHSColleagueSurvey
OR
View the e-mail sent to your Sacred Heart account from the Advisory Board (abss@
advisory.com) account with the subject line “2012 Colleague Engagement Survey.”
After reading the statement, please follow the directions and click on the link to the
Engagement Survey website.
The survey will be offered through May 6 and only takes a few minutes to complete.
Upon completion, please print the coupons for $1.50 off at the Sacred Heart Gift Shop
and a $25 daily prize drawing to be dropped off in the Colleague Engagement Survey
box in the hospital’s cafeteria. Drawing winners will be announced daily via e-mail. In
addition, if we reach 90% participation, an additional drawing will be made for one
week of PTO.
Thursday, May 3
7:15 a.m.
11:00 a.m.
Canticle is a Sacred Heart Hospital newsletter that appears on the second and fourth Tuesday of every
month and is available internally on the hospital’s Pillar Boards & Intranet. It is also distributed by email and
mail, and posted under the Media Center link at www.sacredhearteauclaire.org. Please direct comments,
suggestions or requests for email newsletter (e-Canticle) subscriptions by phone at (715) 717-4256; or by email
to DPaulson@shec.hshs.org; or by writing the Communications Department, 900 West Clairemont Avenue,
Eau Claire, WI 54701. A “canticle” is a sacred song and is a reminder of our Franciscan tradition, the Hospital
Sisters’ healing ministry and Joy (one of our Core Values). Our newsletter’s name is a tribute to “The Canticle
of the Sun,” by St. Francis, which praises God for all creation.