M250 TotalCare Brochure - Rolls-Royce

Delivering Service Excellence
Under the TotalCare Program, customers no longer have
to worry about coordinating engine maintenance events,
managing repair estimates, and managing relationships with
multiple vendors. Rolls-Royce handles these critical activities
with a dedicated team focused only on the TotalCare Program.
Customers also benefit from direct interface with
Rolls-Royce for technical assistance, maintenance forecasting,
and priority service during times of need.
Engines enrolled in the TotalCare Program will have an
increased residual value as a result of maintenance performed
exclusively by the Rolls-Royce approved M250 FIRST network,
using genuine Rolls-Royce parts and repair processes.
Furthermore, the TotalCare Program is transferable upon the
sale of an aircraft, offering an additional long-term incentive to
the enrolled customer.
Proactive Approach
The TotalCare Program is designed to reduce operational risk
in two major ways. First, expensive scheduled overhauls and
unexpected unscheduled repairs are covered by Rolls-Royce,
while the customer incurs a predictable maintenance expense
each month, virtually eliminating the risk of unforeseen
financial fluctuations. Budgeting is therefore simplified by
consistent, controlled monthly expenditure.
from unexpected maintenance. The TotalCare Program’s
maintenance philosophy of maximizing on-wing time is
a theme common to both Rolls-Royce and the customer.
This results in enrolled engines receiving comprehensive
maintenance workscoping and service that typically reduces
the likelihood of an unscheduled maintenance event.
Additionally, the customer can expect to have
reduced operational disruption caused by downtime