M250 TotalCare Brochure - Rolls-Royce

TotalCare
Comprehensive maintenance solution for the M250
Trusted to deliver excellence

TotalCare
Providing innovative support services
Serving over 4,000 customers in more than 120 nations, Rolls-Royce has a significant
world presence and installed base with the M250 engine. In response to our customer’s
requests, Rolls-Royce has developed the TotalCare® Program to provide a comprehensive
maintenance solution that delivers better value through competitive costs and customer
service excellence.
Customers may select a coverage plan that best fits their
mission, location, and unique operational needs. Rolls-Royce
provides all scheduled and unscheduled maintenance for the
engine assembly and accessories, ensures engine configuration
is in compliance with Commercial Engine Bulletins (CEBs),
and delivers ease of accessibility through the worldwide
infrastructure of the FIRST network. Value is added to the
customer by leveraging the capabilities and knowledge present
within Rolls-Royce, utilizing technical risk mitigation techniques,
and using analysis tools to collect and interpret data. With
this proactive approach, Rolls-Royce is able to serve the fleet
management needs of your organization.
With over 16,000 M250 engines currently in service and
cumulative flight hours exceeding 200 million, the M250
engine is ubiquitous. By delivering service excellence and
adding value with comprehensive solutions, the TotalCare
Program is the right choice for your M250 fleet.

Benefits
Focus on core business
This all-encompassing program allows customers to focus on their core business while
leaving engine maintenance to Rolls-Royce. This simplifies the maintenance support
infrastructure required by the customer and permits a one-stop-shop for engine
maintenance.
Improved accuracy of
financial planning
With payment based on predictable flight hour usage, customers are in complete control
of their maintenance costs. This allows for more accurate budgeting, better managed cash
flow, and predictable expense.
Risk transfer
Alignment of goals
Responsibility for high-cost, high-risk unscheduled maintenance events is transferred to
Rolls-Royce. This reduces the exposure to the customer by alleviating the uncertainty of
financial fluctuations caused by unexpected engine repair.
The TotalCare Program aligns the operating goals of Rolls-Royce with those of the
customer: to keep aircraft operational and engines on-wing with minimal downtime.
Improved market value
Engines maintained under the TotalCare Program traditionally retain a higher market value
as a result of the comprehensive care received while enrolled in the OEM’s maintenance
program.
Worldwide locations
The TotalCare Program leverages the worldwide presence of the FIRST network providing
customers with easy access to service facilities.
Vector Aerospace
Standard Aero
Limited
Component Repair Management Inc. (CRM)
MTU Aero Engines
Hellenic Aerospace Industry S.A. (HAI)
H+S Aviation Ltd.
H-S Tool and Parts, Inc.
Cadorath Aerospace Inc.
Rolls-Royce Engine
Services - Oakland, Inc.
AeroMaritime America, Inc.
Industria de Turbo
Propulsores, S.A. (ITP)
Keystone Helicopter
Corporation
Samsung Techwin
Company., Ltd.
Mitsubishi Heavy
Industries, Ltd. (MHI)
Air Asia Company, Limited
Premier Turbines
Wall Colmonoy Corporation
RRSC
AMC
AMOF
ARF
Cadorath Aerospace Lafayette
Aero Propulsion Support Inc.
AeroMaritime
Mediterranean, Ltd.
Rolls-Royce Brasil
Piaggio Aero
Industries, S.p.A.
Standard Aero Asia
(Pte.) Ltd.
National Airways
Corporation Pty. Ltd. (NAC)
Asia Pacific
Aerospace Pty Ltd.

Delivering Service Excellence
Under the TotalCare Program, customers no longer have
to worry about coordinating engine maintenance events,
managing repair estimates, and managing relationships with
multiple vendors. Rolls-Royce handles these critical activities
with a dedicated team focused only on the TotalCare Program.
Customers also benefit from direct interface with
Rolls-Royce for technical assistance, maintenance forecasting,
and priority service during times of need.
Engines enrolled in the TotalCare Program will have an
increased residual value as a result of maintenance performed
exclusively by the Rolls-Royce approved M250 FIRST network,
using genuine Rolls-Royce parts and repair processes.
Furthermore, the TotalCare Program is transferable upon the
sale of an aircraft, offering an additional long-term incentive to
the enrolled customer.
Proactive Approach
The TotalCare Program is designed to reduce operational risk
in two major ways. First, expensive scheduled overhauls and
unexpected unscheduled repairs are covered by Rolls-Royce,
while the customer incurs a predictable maintenance expense
each month, virtually eliminating the risk of unforeseen
financial fluctuations. Budgeting is therefore simplified by
consistent, controlled monthly expenditure.
from unexpected maintenance. The TotalCare Program’s
maintenance philosophy of maximizing on-wing time is
a theme common to both Rolls-Royce and the customer.
This results in enrolled engines receiving comprehensive
maintenance workscoping and service that typically reduces
the likelihood of an unscheduled maintenance event.
Additionally, the customer can expect to have
reduced operational disruption caused by downtime

Comprehensive Maintenance Plans
Included Services:
• Scheduled maintenance at a FIRST network facility
• Unscheduled maintenance at a FIRST network facility
• Life limited parts
• FIRST network facility labor
• Shipping to/from FIRST network facility
• Engine accessories
• Exchange engine accessories (at TBO)
• Technical Manuals
• M250 Training Class Tuition
• Mandatory service bulletins
Plus:
Exchange
engine modules
(at TBO)
Optional:
• Additional Technical Manuals
• Additional M250 Training Class Tuitions
• Line Maintenance Consumable Parts
Plus:
Rental engine
support
and
Exchange
engine modules
(at TBO)
Bronze Silver Gold
Program Options
The TotalCare Program is equipped with the flexibility to handle
the needs of any organization’s fleet management plan by
offering payment options, multiple levels of support coverage,
and a variety of contract structures.
In-service engines that join the TotalCare Program are subject
to an enrollment fee. This fee is based on the engine condition,
consumed life of life limited parts, performance, and past
material and repair processes utilized during maintenance. By
listening to customer’s requests, Rolls-Royce has developed
the cost-share enrollment fee plan that minimizes impact to
the customer’s cash position. This innovative plan includes a
nominal initial payment and then defers the majority of the
enrollment fee until the next maintenance event.
New engines are exempt from the enrollment fee, making this
the ideal time to enter into the TotalCare Program. Zero-time
overhaul engines are also exempt from this fee if the overhaul
was performed at a FIRST network facility.
For those customers seeking the most comprehensive support
service, Rolls-Royce can provide a tailored TotalCare Program
developed and designed specifically to meet your operational
needs.
Program options include:
• Monthly actual payment, or monthly estimated
payments with annual reconciliation
• Multiple enrollment fee plans
• Eligibility of new or in-service engines
• Three support levels
• Technical publications
• M250 training classes
• Line maintenance consumables
• Flexible contract term
• Upgradeable selections during contract term
• Dedicated spare engines or modules

What others are saying
“Whenever there is an issue with any of [our engines] …
the people we have dealt with have been very professional
and quick to respond. They also have been very proactive to
make sure that all of our requirements are met prior to them
becoming a problem.”
“Communication and support is always first and foremost
from everyone at RR.”
“The program has been an asset, as an add-on component,
to [our business]. The aircraft share owners understand
that all aspects of engine maintenance are conducted with
oversight by the engine manufacturer.”
“Rolls-Royce does an excellent job of meeting and exceeding
expectations and requirements to keep our Aircraft
operational with the Program.”
“Action is always in a timely manner and definitely meets
expectations and satisfaction.”
“The cost/value of the program is a very important part of
[our business], as it allows [us] to anticipate cost based on
projected usage.”
For more information
To receive a TotalCare proposal please contact the
Rolls-Royce Helicopters TotalCare Program Manager at
M250TotalCare@rolls-royce.com (email).
®
® ®
© 2009 Rolls‐Royce Corporation
Rolls‐Royce Corporation
PO Box 420
Indianapolis, IN 46206-0420
USA
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