Truck industry 2020: The future is global - Roland Berger
Truck industry 2020: The future is global - Roland Berger
Truck industry 2020: The future is global - Roland Berger
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
22 |<br />
Automotive Competence Center<br />
> Quality: <strong>The</strong> survey points to a very similar, high level of expectations<br />
regarding quality in both triad and emerging markets. While expectations<br />
are slightly lower in emerging markets, quality appears to have become<br />
a <strong>global</strong> standard already<br />
> Robustness: Our respondents were very clear about the relative<br />
importance of robustness, which <strong>is</strong> expected to remain more or<br />
less unchanged in <strong>future</strong><br />
> Service networks: Views differ on the relative importance of service<br />
networks for triad and emerging market OEMs. Manufacturers in both<br />
regions agree that service networks play a vital role in the triad markets.<br />
However, while emerging markets already attach great importance to<br />
providing a strong service network in their home markets, triad OEMs<br />
do not view th<strong>is</strong> as a critical offering in developing offshore markets.<br />
Th<strong>is</strong> finding highlights the difficulty for triad manufacturers of establ<strong>is</strong>hing<br />
service networks in emerging markets. Here again, however, the<br />
differences of opinion tend to d<strong>is</strong>appear in projections for <strong>2020</strong><br />
> Captive maintenance/repair services: Perception of th<strong>is</strong> <strong>is</strong>sue <strong>is</strong> closely<br />
tied to the importance of the service network. Triad-based manufacturers<br />
currently consider handling repairs for their own installed base as very<br />
important in emerging markets. However, the <strong>global</strong> consensus <strong>is</strong> that<br />
the importance of captive maintenance and repair will wane by <strong>2020</strong>