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Truck industry 2020: The future is global - Roland Berger

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<strong>Truck</strong> <strong>industry</strong> <strong>2020</strong>: <strong>The</strong> <strong>future</strong> <strong>is</strong> <strong>global</strong><br />

3. Convergence in a world of differences<br />

3.1 Where the world's markets differ…<br />

As we have seen, our research reveals significant differences between<br />

the markets in industrialized countries and those in developing countries.<br />

<strong>The</strong>se differences relate primarily to technical requirements, environmental<br />

leg<strong>is</strong>lation and safety regulations. We also find variations between markets<br />

in terms of what customers expect of products and what drives purchase<br />

dec<strong>is</strong>ions. To take just one example, while TCO considerations are gaining<br />

rapidly in importance in the triad economies, in emerging markets purchase<br />

dec<strong>is</strong>ions seldom come down to the total cost, surpr<strong>is</strong>ing though th<strong>is</strong> may<br />

seem. In fact, the price tag on the vehicle <strong>is</strong> still the dominant factor in the<br />

majority of cases. Emerging markets themselves also currently present a<br />

varied picture, and to some extent will continue to do so in the <strong>future</strong><br />

(see Figure 9).<br />

Other differences relate to the features customers expect in different classes<br />

of vehicle. Particularly in emerging markets, driver comfort has a powerful<br />

influence on purchase dec<strong>is</strong>ions for heavy-duty long-haul trucks, but <strong>is</strong> less<br />

important for the medium-duty trucks that generally cover shorter d<strong>is</strong>tribution<br />

radii. <strong>The</strong> same goes for service packages and maintenance <strong>is</strong>sues.

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