The development of Local Healthwatch in Kent Part one: key findings

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Wow! My story makes a difference! Breakout Groups: • Co-operative Culture • Making changes for small groups – ‘how can their stories be heard?’ • How to turn ‘stories’ into a real change for the better Key themes from the breakout sessions were: • People understand how the healthcare and social care systems work and how to access them • K LHW helps make the systems understandable to others • Turn stories into something better. There may be things to learn from PALs about ways to use stories more powerfully • NHS Choices is very health specific; it could link up with organisations to make them more accountable. There was a concern that LHW would not be able to advertise NHS Choices • Look at the journey and use what is working well, break down barriers • We need a more co-operative culture; many voices are better than one. Involving people at a local level can be a route for publicity and information. A culture where people can ask for information, oppose changes they do not want, promote effective spending • Nominated liaison person to work with small groups – increase knowledge background of groups and ensure small group’s confidence increased by being heard • Change the mindset of those involved in budgeting • K LHW involved at every level of decision making. Information into commissioning questionnaire - information from the right place to the right place Kent Local Healthwatch an essential player at the table; a flourishing organisation with a vital contribution to health and social care planning Breakout Groups: • Kent County Council provides a clear statement of service requirements for tendering based on the three functions, outcomes and impact. • Well commissioned, well lead, well supported, well connected, well informed, well integrated. • Equality of outcomes and representation or being representative – representative of user groups or an organisation. 14 The development of Local Healthwatch in Kent: assessing readiness for Local Healthwatch
Key themes from the breakout sessions were: • A dedicated Healthwatch R& D unit, called a Local Healthwatch Observatory, separate from day to day running: 1. Analysing and sharing information, 2. Collating evidence from other sources, 3. Shaping services in outcome information, speaking with authority, not just one voice, collating to enable people to make an informed choice, seen as a credible organisation. • Transparent criteria for commissioning and decommissioning. Robust terms of reference, safety around K LHW’s independence e.g. if local authority doesn’t like it. • Commissioners are clear the K LHW is providing a service to health and social care users. • An asset is using and improving what is out there e.g. PALS, LINk. What works well in the community? Parity of service e.g. currently services offered in East and West Kent differ? • Equity of outcomes: service specifications which ensure responsiveness and equity, regularly monitoring service outcomes and impacts – development benchmarking. Part one: key findings 15
Page 1 and 2: The development of Local Healthwatc
Page 3 and 4: Contents Executive Summary.........
Page 5 and 6: A range of suggestions and practica
Page 7 and 8: The assessment has engaged a wider
Page 9 and 10: These themes formed the basis of ke
Page 11 and 12: Stage Five: Reporting The final sta
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Page 19 and 20: Evolving from LINks Participants’
Page 21 and 22: K LHW will need to use a mix of com
Page 23 and 24: It was felt that a proper understan
Page 25 and 26: and K LHW will need to collaborate
Page 27 and 28: e a risk as local people may get co
Page 29 and 30: Debates During the statement of rea
Page 31 and 32: Healthwatch Development 6. The Loca
Page 33 and 34: 15. In parallel with the developmen
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Page 37 and 38: Inclusion 30. A written strategy fo
Page 39 and 40: 38. Ensure the video of the ‘Ever
Page 41 and 42: Julie Van Ruyckevelt, West Kent Pri
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The development of Local Healthwatch in Kent Part one: key findings

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