The development of Local Healthwatch in Kent Part one: key findings
The development of Local Healthwatch in Kent Part one: key findings
The development of Local Healthwatch in Kent Part one: key findings
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Wow! My story makes a difference!<br />
Breakout Groups:<br />
• Co-operative Culture<br />
• Mak<strong>in</strong>g changes for small groups – ‘how can their stories be heard?’<br />
• How to turn ‘stories’ <strong>in</strong>to a real change for the better<br />
Key themes from the breakout sessions were:<br />
• People understand how the healthcare and social care systems work<br />
and how to access them<br />
• K LHW helps make the systems understandable to others<br />
• Turn stories <strong>in</strong>to someth<strong>in</strong>g better. <strong>The</strong>re may be th<strong>in</strong>gs to learn from PALs<br />
about ways to use stories more powerfully<br />
• NHS Choices is very health specific; it could l<strong>in</strong>k up with organisations to<br />
make them more accountable. <strong>The</strong>re was a concern that LHW would not<br />
be able to advertise NHS Choices<br />
• Look at the journey and use what is work<strong>in</strong>g well, break down barriers<br />
• We need a more co-operative culture; many voices are better than <strong>one</strong>.<br />
Involv<strong>in</strong>g people at a local level can be a route for publicity and <strong>in</strong>formation.<br />
A culture where people can ask for <strong>in</strong>formation, oppose changes they do<br />
not want, promote effective spend<strong>in</strong>g<br />
• Nom<strong>in</strong>ated liaison person to work with small groups – <strong>in</strong>crease knowledge<br />
background <strong>of</strong> groups and ensure small group’s confidence <strong>in</strong>creased by<br />
be<strong>in</strong>g heard<br />
• Change the m<strong>in</strong>dset <strong>of</strong> those <strong>in</strong>volved <strong>in</strong> budget<strong>in</strong>g<br />
• K LHW <strong>in</strong>volved at every level <strong>of</strong> decision mak<strong>in</strong>g. Information <strong>in</strong>to<br />
commission<strong>in</strong>g questionnaire - <strong>in</strong>formation from the right place to the right place<br />
<strong>Kent</strong> <strong>Local</strong> <strong>Healthwatch</strong> an essential player at the table;<br />
a flourish<strong>in</strong>g organisation with a vital contribution to<br />
health and social care plann<strong>in</strong>g<br />
Breakout Groups:<br />
• <strong>Kent</strong> County Council provides a clear statement <strong>of</strong> service requirements for<br />
tender<strong>in</strong>g based on the three functions, outcomes and impact.<br />
• Well commissi<strong>one</strong>d, well lead, well supported, well connected, well<br />
<strong>in</strong>formed, well <strong>in</strong>tegrated.<br />
• Equality <strong>of</strong> outcomes and representation or be<strong>in</strong>g representative –<br />
representative <strong>of</strong> user groups or an organisation.<br />
14<br />
<strong>The</strong> <strong>development</strong> <strong>of</strong> <strong>Local</strong> <strong>Healthwatch</strong> <strong>in</strong> <strong>Kent</strong>: assess<strong>in</strong>g read<strong>in</strong>ess for <strong>Local</strong> <strong>Healthwatch</strong>