2009 Spring book copy.indb - Right Stuf

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5
ITEM LISTINGS
Ratings System
To benefi t our customers, we have
implemented a rating system for
many of our products based on the
manufacturer’s suggested rating for
each title, as well as input from our
own staff.
N/R
This title has not been rated.
ALL
Generally acceptable for children.
No nudity. Possible mild violence.
12+, 13+, 14+
May contain violence, brief
nudity, and/or mild language.
May suggest sexual situations,
but no such situations are shown.
Parental discretion advised.
15+, 16+, 17+
Strong violence and strong
language. Nudity may be prevalent.
Mild sexual situations may be
shown.
18+
Extreme violence, explicit nudity,
and/or extreme language may
be contained in the picture. May
contain sexually explicit material.
Absolutely not for anyone under
18 years of age.
Please note: Ratings used within
our system are typically provided by
the manufacturer. Because of the
differences in ratings used by these
companies, we have combined their
systems with the descriptions of the
ratings listed above. Right Stuf does
not set ratings (except for its own
products) and is not responsible
for errors, omissions, or inaccurate
ratings. These ratings are guidelines
only and are subject to change.
Running Time / Video Length
Next to the age rating of each item,
you will see the approximate running
time listed for each video. Depending
on the manufacturer, running times
may or may not include extra bonus
features, such as previews. An N/A
indicates that the running time is not
available.
Edited and Uncut
Although many fans screech in horror
at the very thought of altering the
original Japanese version of a show,
for a series to make it to American
TV (or even into some retail stores) it
must often be edited. This means that
scenes containing nudity, excessive
violence, blood, and foul language
are altered or even totally removed.
Anime purists may want the original
in all its glory, but parents of young
TV viewers do not. Manufacturers
recognize this and often release both
the Edited (TV Version) and the Uncut
(Original Version) of the show.
Closed Captioning (CC)
While most DVDs have subtitles, not
all have Closed Captioning (CC). For
those titles that we know have this
feature, we have listed CC in the line
containing the item’s part number.
DUB ONLY? SUB ONLY?
Although DVDs allow for the
possibility of dual languages, it is not
always possible to license a title for
dual-language release in the States.
So, you end up with manufacturers
releasing Subtitle Only (SUB ONLY)
or English Dubbed Only (DUB ONLY)
DVDs. Subtitled DVDs display the
dialogue on the bottom of the screen
while the actual voices are still in
Japanese. Dubbed means the music
is (probably) intact, but the voices
have been redone in English. In our
online system, you will note that
subtitled is represented by (S) and
dubbed is represented by (D). You
will also see (Hyb), which means
that both the subtitled and dubbed
versions are on the same DVD.
Release Dates
If an item has not yet been released at
the time of this catalog’s printing, you
may see a release date listed for the
item. However, manufacturers can
(and often do) change these release
dates due to production delays. If you
are ordering an item with a release
date and are concerned whether
this item is on schedule, please feel
free to check the item’s release date
through its online listing, contact
Customer Service at 1-800-338-
6827, or email Customer Service at
info@rightstuf.com
Mosaic
The digital “mosaic” effect is
sometimes placed over the relevant
bits during a particularly adult
sequence prior to the title being
exported from Japan. When we are
aware that a particular volume or
title has this effect, we’ll mark it as
Mosaic in the volume listing.
OVA (OAV)?
This means Original Video Animation.
In normal terms, this means a directto-video
release.
Essential Anime / Anime Legends /
Viridian Collection
Certain DVDs are marked as “Essential
Anime,” “Anime Legends,” or “Viridian
Collection.” These are re-releases
of the original DVDs at lower prices.
However, these new versions may or
may not include all of the features that
were found on the original release. If
you are concerned that the DVD you
are considering buying might not
contain the features that you want,
please feel free to contact Customer
Service or check the item’s listing
through our online store.
Missing Volumes
You may notice that some series are
missing certain volumes. While this
can mean that particular title is going
out of print permanently, it can also
mean that the manufacturer has
simply depleted their stock of that
volume and has not yet reprinted
further copies.
CUSTOMER SERVICE
How can I contact you?
Our friendly Customer Service
Department can be reached by
phone 8am to 5pm Central Standard
Time (CST) Monday through Friday:
By Phone:
Domestic (US): 1-800-338-6827
International: (515) 986-1028
You can also contact us day or night
7 days a week online:
On the Web: www.rightstuf.com
By Email: info@rightstuf.com
Please don’t email your order, as it’s
very unsecure and someone could
steal your credit card number.
Or, you can also contact us the
traditional ways:
By Mail:
Right Stuf
PO Box 680
Grimes, IA 50111-0680
By Fax: (515) 986-1129
(Please use FINE mode)
Can I get a new order form?
You can give us the information on the
form or on any scrap of paper. As long
as we can read it, you’re fi ne. You can
also print one from our online pdf at:
www.rightstuf.com/orderform
How can I check on my order?
If you placed your order through our
online store (www.rightstuf.com),
you can check your order status
when you log in. Otherwise, simply
call our friendly Customer Service
reps at 1-800-338-6827 or email us at
info@rightstuf.com
How long is a typical item “out of stock”?
With a few exceptions, DVD delays
can be measured in days. There are
some freak delays, but 2-4 weeks is
usually a safe fi gure. However, please
keep in mind that some items are
directly imported from Japan and
may be in short supply even there.
Should the vendor be out of stock at
the time of our re-supply order with
them, it may be a bit longer. We keep
thousands of items in stock, and
our computer system automatically
adjusts stock levels based on
demand.
Can I use my coupons for an online order?
Yes, you can. Simply use the Coupon
Code that is on your coupon when you
place your online order. You can only
use one coupon per order and only
one catalog coupon per customer.
Can I order online Daily Deals items
through the mail or over the phone?
Sorry, but these special offers are
only available through our online
store at www.rightstuf.com. If you
check in often enough, you might fi nd
some amazing deals online!
How many coupons can I use?
You can only use one coupon per
order and some coupons can only
be used through our online store.
Please see coupon details for specifi c
restrictions.
Do I need to add sales tax?
Only if you’re shipping to an Iowa
address.
If I move, should I inform you?
Certainly a good idea (Right Stuf
would be the FIRST notice I’d send if
I were you), especially if you want to
keep getting stuff from us. Just drop
us a quick note, giving us your old
address and your new address, so
that we can update our records.
MAIL-IN ORDERS
I went to your online store and I wanted to
order, but I don’t have a credit card. Help!
Should you prefer to fl ip through
the online store to select items,
you can actually use it to place an
order by mail! Simply select all of
the items you want and place them
in your cart. When you proceed to
checkout, make sure to choose the
“faxed or mailed order” option. This
will generate a printed form with
everything already added up for you
(no more calculators!) Just print this
form and mail it in with your payment.
Although you can use the online store
to generate your order, nothing will
be recorded by our system, so make
sure that you don’t lose your form or
you’ll have to re-enter everything all
over again! Please note that online
coupons are not valid on mail-in
orders.
I saw a coupon on the internet; can I use it?
Some coupons and short-term deals,
such as “Shawne’s Daily Deals,” can
only be used through our website and
cannot be honored for mail-in orders.
This is generally due to specifi c
date or manufacturer requirements,
which cannot be imposed on mailin
orders. Please review the specifi c
restrictions of the coupon to see if it
can be applied to your mail-in order.
I saw a special deal / daily deal on the
website. Can I put it on my mail-in order?
See coupon explanation above.
Why do you hold my order for 12 days
when I pay by check?
Even with all this cool technology,
checks can still require at least 12
days to clear. In a perfect world, this
would not be so.
What’s this NSF charge?
“Non-Suffi cient Funds” means, in
English, your check bounced. There is
a $25 charge for all returned checks.
Once you have bounced a check, all
further orders must be paid by either
credit card or money order.
PAYMENT METHODS
Do you take Discover / VISA /
MasterCard / American Express ?
Yes to all. About the only plastic that
we don’t take are standard ATM and
gasoline cards.
If I order using a credit card,
when do you charge it?
Credit cards (by law in our state,
actually) get charged only when the
product actually ships.
I’m an international customer.
What’s with this extra data you need?
With international mail and credit
card fraud becoming a growing
problem, we felt it was better to ask
you for additional information rather
than charge everyone outside the
country a lot more for their stuff.
For fi rst-time orders only, we require
a copy of some form of address
verifi cation which shows your
address along with a photocopy of
BOTH the FRONT AND BACK side
of your credit card. For security
purposes you may black out one
set of digits. Upon request, we can
provide a secure website location
for our international customers to
submit this information.
This policy only affects fi rst-time
international customers. However,
should your address or credit card
information change, we will rerequest
this information in order to
protect you and to update our records.
This policy is in place to help keep
credit card fraud to a minimum and
to ensure that our customers have
the utmost security when ordering
with our company. This information is
destroyed after verifi cation.
SHIPPING
How long does it take to ship an order?
From the time we receive the order
and place it in our system, standard
processing time to ship it is 24-48
hours. If some of the items are on
back order, it can take an average of
10-14 business days for us to receive
the back-ordered items. Standard
processing time then goes into effect.
What are your methods of shipping?
Please see our order form for details
and prices.
Are there more shipping options available?
Additional shipping options are
available for orders placed by
phone or through our online store
(www.rightstuf.com).
How much is the shipping charge for
prepacks / box sets?
Box sets and prepacks are
considered singled items for shipping
purposes.
Why did the cost of shipping increase?
While we try to hold our shipping rates
steady, as the cost of transportation
and fuel has risen over the course
of the years, we’ve had to adjust
our pricing accordingly based on the
rates we receive from the various
carriers.
I’m not at home during the day.
Can you ship to my office?
Certainly. In fact, we prefer to do this
to ensure that you actually receive
your order. Please provide us all the
information that you can, including
the name of the company, so that
your friendly delivery person can
get your package to you. We require
that you include the business’ name
in the address. We are happy to
work with you to get the product to
you as quickly as possible. You can
also choose to have the product
shipped to you by mail instead.
Please note: this policy applies
only to our domestic customers; for
international customers, we must
ship to the billing address on your
credit card.
I chose express delivery, but my order
still took 2 weeks to arrive. Why?
You must have ordered a product that
we didn’t have in stock at the time
that we received your order. If an item
is out of stock when we receive your
order, we still ship it out by express
delivery the moment we receive it
from the manufacturer. Although we
do keep signifi cant stock of the items
in our catalog, there are times when
there may be delays getting items
from the manufacturer, as discussed
above.
What happens if my country will not allow
me to have this sort of DVD? / My order
was seized by the border. What now?
Please consult with the postal
authorities of your country prior to
placing an order for adult items. We
cannot be held responsible for seized
shipments or provide refunds for
seized products.
RETURNING
MERCHANDISE
When I got my , it was
defective. What do I do?
If your merchandise is defective due to
a fl aw in manufacturing, we are more
than happy to replace the product.
Unopened DVDs can be returned
for Right Stuf store credit (or in the
case of credit cards, refunded to the
issuing card). All returns/refunds
must be processed within ninety (90)
days of the date on your purchase
invoice. If you need to complete
a return/refund, please obtain a
return authorization number from
Customer Service at 800-338-6827
or visit our online request form at:
www.rightstuf.com/requestform
Do I have to pay shipping to return a
product?
Yes, but we will pay the shipping to
send the replacement back to you.
We suggest using the least expensive
shipping method available. If you
have been shipped an item that you
did not order, we will reimburse your
shipping costs to return the item to
us.
The packaging said it would include
, but mine doesn’t have it!
Unfortunately, we have no control
over what the manufacturers decide
to place inside of their products.
Sometimes the manufacturers
do provide special extras, but we
cannot guarantee that these items
will be inside of the products that we
receive. However, should the item not
be in your DVD, we suggest that you
contact the manufacturer directly.
Of course, we are always happy to
forward your request on for you!
GENERAL
Why do you charge for your catalog?
Unfortunately, paper does cost money.
In order to keep producing a printed
catalog, this means that we have to
charge a small fee for it. However,
fi rst–time customers can get their
money right back by using the $4-off
coupon on page 89! (Not to mention
the other great coupons back there.)
Will I get your next catalog?
If you’ve ordered something from
us in the last 6 months, you will
automatically receive the new catalog
when it is shipped. If not, you may
fi nd that you’ll stop receiving catalogs
(and you will have to send us the
current catalog fee to reactivate).
When does your catalog come out?
Why, every spring and fall!
Where are the Adult products?
Since our catalog is delivered to
anime fans of all ages, we’ve taken
special precautions to ensure that
the younger fans are not exposed
to products that contain explicit
violence, adult situations, or sexual
content (18+). Products of this
nature have been placed in a special
section just for adults. Please feel
free to remove this section - it really
won’t hurt our feelings.
Please be aware that this does not
mean that all items in the regular
sections are intended for young
children. To help parents, we’ve
taken special care to make sure
that products are marked with age
ratings.
What’s this “Got Anime” thing?
An easy way to get an additional
discount on your favorite anime
items. For a small yearly membership
fee, you get additional discounts,
newsletters, and members-only
specials! Read more about the Got
Anime Purchasing Club on page
6. Please note that international
members of the club no longer
receive mailings, due to postage cost,
but newsletters are available online.
Memberships are non-transferable,
and will remain with the billing
address of your account. If you move,
please make sure to contact us with
your updated information so that
we can update your membership
information.
Why don’t you carry that many imports?
Limited availability of imports and
lack of timely distribution of such
overseas items make it diffi cult to
provide quality imports on a timely
basis. As such, these items are
only listed on our online store, so if
you’re looking for a particular item,
please check our website or call our
customer service hotline.
Why don’t you have
audio soundtrack from Japan?
See above question regarding
imports. You also might want to
check our soundtracks section
because a number of titles are now
being released domestically.
I really want to learn Japanese.
What resources do you have?
Right Stuf now has an entire section
dedicated to helping our customers
learn about Japan and the Japanese
language! Whether you’re just
starting out or you’re ready to move
onto the next level, make sure to
check out our “Language/Culture
Books” section on page 37. It
includes everything from textbooks
and workbooks to memory aids and
intermediate readers!
PRODUCT
INFORMATION
I saw this show that I think might have
been anime. Do you have it?
If you can give us enough information,
someone can usually identify the
program. Please understand, though,
that if you ask us about something
where “there’s a girl who’s like a
magic user, a guy with a sword, and
a villain who wants to take over the
universe,” there’s a problem. This
describes about half the fi lms ever
made. Also, knowing what a series
or movie is doesn’t mean that it’s
available in the US as a licensed
product, but it could be.
Why isn’t available in the US?
You might be surprised to fi nd out
how much anime is available in the
US. Of the few titles that remain
unlicensed, some titles have their
rights disputed, some licensors
want more money than a title can
possibly generate in this market,
and, of course, some are currently in
negotiation. With the exception of a
few TV series (which are a different
matter entirely, due to their length),
this just about covers it. We do not
sell bootlegged products.
Can I special order items that are not on
the website?
Simply put: if it isn’t on our website,
we can’t get it at the moment.
What are some good shows for children?
Although this is truly a matter of
personal preference, we recommend
Yugioh, Pokemon, Winx Club, Teenage
Mutant Ninja Turtles, My Neighbor
Totoro, Kiki’s Delivery Service, Kimba,
and Astro Boy for young anime fans.
You might also consider the Sanrio
titles like Hello Kitty. Look for the
“ALL” age rating in item listings for
child-friendly titles.
What’s the most horrible, tasteless adult
anime you offer?
That really depends largely on the
person you ask. Some would say
Cool Devices and Night Shift Nurses,
others Love Doll and Bible Black.
These titles are certainly not for the
squeamish and are most defi nitely
only for adults. Look for them in the
adult portion of the catalog.
DVD SPECIFIC
What is Region Coding?
Region coding is a geographical
restriction for DVDs and players
that allows for licensing of specifi c
materials within different areas, or
regions, of the world. Since DVD
players are region specifi c, you
need to make sure that the DVD
you purchase is coded for the same
region as your player.
What region is my DVD player?
If you purchased your player from a
retail outlet in the US, it should be
Region 1. You can check the Region
Coding on your DVD by looking for
the Region Code symbol on the
packaging.
Region Coding List:
1 - United States of America,
Canada
2 - Europe, including France,
Greece, Turkey, Egypt, Arabia,
Japan and South Africa
3 - Korea, Thailand, Vietnam,
Borneo and Indonesia
4 - Australia and New Zealand,
Mexico, the Caribbean, and
South America
5 - India, Africa, Russia and former
USSR countries
6 - People’s Republic of China
Can my DVD play in a Playstation / Xbox
/ personal computer?
It depends on the DVD. There have
been instances of some DVDs
having diffi culty playing in certain
players. While the vast majority of
DVDs will work just fi ne, we cannot
guarantee all DVDs will play correctly
on your Playstation, Xbox or personal
computer.
Will a Blu-ray disc play in my DVD player?
Only if you have a special Blu-ray
player or a Playstation 3.
www.rightstuf.com 800.338.6827