Serving Our Family Members Since 1973 October 2012 - Golf Fusion

Moraga Country Club Staff
Frank Melón, General Manager/COO
frank@moragacc.com
Kathe Foster, Asst. General Manager
kathe@moragacc.com
George Schiller, Controller
george@moragacc.com
Rick Cabasal, Clubhouse Manager
rick@moragacc.com
Stuart Mahler, Public Safety Director
communitypatrol@moragacc.com
Luis Ballesteros, Golf Course
Superintendent
golfcourse@moragacc.com
Jason Woodworth, Director of Golf
jason@moragacc.com
Mark Orwig, Head Tennis Professional
mark@moragacc.com
Sean Mason, Aquatics Director
aquatics@moragacc.com
Mike McDermott, Director of
Maintenance
buildingmaintenance@moragacc.com
Tony Palelei, Community
Landscape Manager
landscapemaintenance@moragacc.com
Susan Carey, Landscape Manager
slcarey@valleycrest.com
Ian Cook, Membership/Banquet
Manager
ian@moragacc.com
Board Of Directors
Tom Engberg (President)
Leslie Mortimer (Vice President)
Rick Nedell (Secretary)
Ron Palmer (Treasurer)
Ruth Burke, John Greenblatt,
Larry Koch, Dennis Martel,
Ron Mayes, Dwight Pedersen,
Tara Rochlin, Frank Sullivan
boardofdirectors@moragacc.com
MCC Telephone Numbers
(All numbers are in the 925 area code.)
Office 376.2200
Reservations 376.2200
Home Maintenance 376.2200
Landscaping 376.2200
Golf Shop 376.2253
Tennis Lounge 376.1314
Pool Office 631.1915
Security Cell 250.7616
View The Most-Up-To-Date Events
Calendar, Catch Up On Recent
New Clubhouse Updates, Access
Committee Meetings, Make Tee
Times, Read The Latest Newsletter,
And More...
It’s your Club Online! Log on today:
MCC Website: www.moragacc.com
(Call 376.2200 for assistance, if needed.)
Manager’s Report
I would like to thank all our members who took the time to
complete the survey. The survey is an excellent tool for the
Board and Management to fine tune our operation and
gauge member satisfaction. I can assure you that our team
will do everything in our power to provide the highest level
of service to the members of Moraga Country Club.
Chef Kevin has recently released some new menus so please
RSVP in the near future to try these new culinary delights.
We will also be doing a wine pairing dinner in November
which will be a fabulous event. There are still a few openings
to book holiday parties; please contact Ian Cook to make
arrangements.
We are in the process of completing the pro-forma 2013
budget for Finance Committee and Board approval.
The holidays are just ahead, please enjoy the club.
President’s Message
First, let me thank the many of you who completed the first
part of our three part Member Survey. We had a significant
and, therefore, meaningful number of responses from all
classes of members.
You will read elsewhere in this newsletter about the results of
the survey and I encourage you to do so. I will just say here
that we on the Board are very pleased with those results, both
with the preponderance of positive feedback but also with the
clarity of commentary on where we can improve.
So how will we use this information? In the near term staff
will use it to focus on specific areas that need attention or
where quality can be enhanced. This type of information is
extremely useful to staff at all levels, allowing them to fine
tune their respective areas of responsibility.
As for the Board, it too will find the information very useful.
Among other purposes, the Board will use the survey results
to develop a Long Range Strategic Plan, a plan reflective of
member wants and needs and one which can guide and provide
context for future Boards and Committees. Long range planning
for any organization is vital not only in setting the future
direction of the organization but also in providing check
points and guidance along the way. We believe MCC will
greatly benefit from such a plan.
Again, thank you for your responses and please anticipate the
next phase of the survey which will focus on operational matters
at the club. It should be out mid- October.
As always …
Frank Melón
General Manager/COO
Tom Engberg
President
2
Enjoy the Club!