Purchasing Department - University of Connecticut

working day time period, any risk of loss, including untimely payment of related
invoices, will be borne by the Contractor. In the event of a central delivery
model, a separate area in the warehouse will be set up where returns will be
housed. It is the responsibility of the contractor to manage this area.
3.1.2 All returns must be based on prior authorization from the Contractor to
the end user. This AUTHORIZATION TO RETURN (ATR) procedure will
be based on the Contractor providing an ATR # for each end user's order(s) or
release(s) that requires return. This ATR # return process must be accomplished
through the dedicated website. It is expected that all paperwork including ATR
return number authorization will be processed within 24 hours.
3.1.3 For small dollar office product item(s) will the respondent waive the cost
for and the need to arrange for the pickup of these small dollar item(s) under the
concept that arranging for such pick up would be cost prohibitive to the
respondent? If yes, please provide below the dollar amount per item for which
pick up will be waived and any limits or other details pertaining to your policy.
The respondent shall provide a detailed narrative describing how it will meet the requirements
identified above.
3.11 Warranty
All equipment items (net price greater than $100 or more and useful life of one year or
longer) purchased under this contract will have a minimum of one year parts and labor
warranty or the manufacturer's full warranty whichever is longer. All non-equipment
items purchased under this contract will carry the manufacturer's full warranty.
Regardless of any distributor and/or manufacturer representations, any product
purchased under this contract will carry an implied warranty of quality of workmanship
and broken or otherwise defective products will be subject to return at no cost to the
ordering end user. In the case of bona fide warranty claims, the University expects the
Contractor to act as their representative in dealings with the manufacturer and will
handle all returns or on-site repair arrangements through the Contractor's sales or
customer service representative. There will be no additional cost to the University for
the Contractor's acting in this capacity. Warranty commences on date received by end
user.
The respondent shall provide a detailed narrative describing how it will meet the requirements
identified above.
3.12 Workmanship and Miscellaneous Costs
All materials and components incorporated in the items ordered are to be new (unless
specifically requested to be used and/or recycled) and of the best quality of their
respective kinds for the purpose intended. The University shall have the right to reject
items when the materials and/or workmanship are defective, and may require their
replacement.
The respondent shall provide a detailed narrative describing how it will meet the requirements
identified above.
3.13 Fill Rate Requirements
It is expected that all orders placed by 3PM will be delivered by the next day. The
University will require that the Contractor deliver all “Core List” items at 99% SKU fill
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