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PARLIAMENTARY DEBATES - United Kingdom Parliament

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1509 UK Border Agency<br />

26 MARCH 2013<br />

UK Border Agency<br />

1510<br />

to focus on customer service, but, of course, against the<br />

background of making the right decisions for individuals<br />

who apply to come to the UK.<br />

Alec Shelbrooke (Elmet and Rothwell) (Con): Many<br />

of my constituents work at the UK Border Agency in<br />

Leeds, as do many other people across Leeds. Will the<br />

Home Secretary reiterate what these changes mean to<br />

the people who work there? Will she comment on how<br />

they will be able to do their job more effectively and get<br />

the results that they strive to achieve?<br />

Mrs May: We do not intend that as a result of these<br />

changes there will be changes to any of the UKBA’s<br />

current sites. Most people will continue to do the job<br />

that they have been doing. As I have said, many staff<br />

are doing that assiduously and with the right commitment.<br />

It should be easier for them to do their job in the future<br />

because that part of the organisation, when within the<br />

Home Office, will have a much clearer focus but will<br />

also be making decisions that will enable us to improve<br />

the IT system and the processes within the organisation.<br />

Mr William Bain (Glasgow North East) (Lab): The<br />

Home Affairs Committee discovered a backlog of some<br />

33,000 legacy asylum cases and found that 59,000 cases<br />

have not even been entered on to the computer system.<br />

Is not one of the major reasons for that the loss of staff and<br />

resources presided over by the Home Secretary since<br />

mid-2010? Will she pledge not to be so comprehensively<br />

out-manoeuvred by the Chancellor in the next spending<br />

review as she so clearly was in the previous one?<br />

Mrs May: When the hon. Gentleman is thinking<br />

about figures he should remember that the Government<br />

inherited a backlog of half a million asylum cases. The<br />

Government have cleared that backlog.<br />

Jane Ellison (Battersea) (Con): I welcome the Home<br />

Secretary’s statement. Although we always find that we<br />

get great personal service from individual members of<br />

UKBA, she knows, because I have raised it with her<br />

before, that many people in my central London constituency<br />

find themselves frustrated by some of the current<br />

arrangements. Can she assure me that the new arrangements<br />

will make it easier for some high-performing people to<br />

get their visas more quickly and thus send a keen<br />

pro-business message?<br />

Mrs May: I thank my hon. Friend for raising that in<br />

the House, as she has done with me directly. We certainly<br />

intend to ensure that the service provides a premium<br />

service for business people and others who may need to<br />

come here on a faster basis. Indeed, we are setting up in<br />

India the first super-premium service, which will provide<br />

a 24-hour visa service for individuals who need it.<br />

Jim Shannon (Strangford) (DUP): I thank the Home<br />

Secretary for her statement. One of the biggest complaints<br />

in my office about the UK Border Agency is the processing<br />

of visas and passports, which often takes up to 12 months.<br />

Staff are always helpful, and we appreciate that, but<br />

what assurance can she give to my constituents, who are<br />

totally frustrated with the delays that they face?<br />

Mrs May: I am very conscious that this is one of the<br />

issues that we have needed to address in relation to the<br />

processing of applications. Particular concerns have<br />

been raised with us about the length of time that it has<br />

been taking to process business applications for tier 2<br />

workers to come to the UK. That is currently being<br />

dealt with inside UKBA. I believe that having a clearer<br />

focus on that part of the business, but also working<br />

overtime to improve the IT systems and processes within<br />

it, will lead to the sort of outcome to which the hon.<br />

Gentleman refers.<br />

Mr Philip Hollobone (Kettering) (Con): Given that<br />

most asylum seekers come to our shores via other<br />

nations, what happened to the previous convention of<br />

returning these people to the last safe country from<br />

which they came? If that has lapsed, can we bring it<br />

back through the immigration Bill that the Home Secretary<br />

has promised?<br />

Mrs May: My hon. Friend refers to the Dublin<br />

regulation, which does indeed enable a country to return<br />

an asylum seeker to the first country in the European<br />

Union that they entered. We are still able to do that,<br />

with the exception of one country—Greece—and we do.<br />

Mark Lazarowicz (Edinburgh North and Leith) (Lab/<br />

Co-op): We all see in our surgeries lots of cases—sometimes<br />

dozens or hundreds of cases—of bona fide applicants<br />

who are waiting months and months, sometimes years<br />

and years, beyond the guidelines to get their applications<br />

dealt with. Can the Home Secretary assure us that the<br />

changes will lead to improvements in the near future for<br />

these people? We do not want this reorganisation merely<br />

to lead to more interim delay while it is put into effect.<br />

Mrs May: I recognise the hon. Gentleman’s point<br />

about ensuring that the reorganisation does not lead to<br />

further problems in the short term. Like the longer-term<br />

changes to IT systems and processes, it is intended to<br />

try to deal with precisely some of the problems that he<br />

identified regarding the length of time taken to make<br />

decisions.<br />

Rehman Chishti (Gillingham and Rainham) (Con):<br />

Will the Secretary of State clarify whether the new<br />

system will quickly implement judicial decisions to deport<br />

foreign criminals back to their countries?<br />

Mrs May: A number of problems are encountered<br />

when trying to deport foreign national prisoners back<br />

to their country of origin. The new enforcement command<br />

in the Home Office will be able to put greater focus and<br />

emphasis on the removal of those who no longer have a<br />

right to be here and the deportation of foreign national<br />

offenders who should be removed. There are other<br />

issues in such cases and those will be dealt with in the<br />

immigration Bill that I intend to bring forward.

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