2002 Catalog Layout 11 - PTB Sales

HOW TO ORDER
Ordering, Service & Trademarks
From Welch Dealers:
Welch Vacuum, Thomas Industries Inc.
Products can be ordered from authorized
laboratory dealers. Please check the Welch
web site at www.welchvacuum.com or call
or FAX for a list of Welch dealers in the
United States, Canada, and locations.
From Welch:
To order your vacuum pumps, parts and
Accessories:
E-mail: welchvacuum@thomasind.com
Fax: 920-415-4397
Mail:
Welch Rietschle Thomas
1419 Illinois Ave.
P.O. Box 29
Sheboygan, WI 53082-0029
Payment Terms:
Net 30 days with approved credit; Mastercard, Visa or
American Express accepted for your convenience.
Minimum Order: $50.00
WELCH SERVICE
For warranty or non-warranty repairs, an
RMA(Return Materials Authorization) number
is needed prior to shipping product to Welch.
An RMA number is obtained by filling out
a Safety Service Form located on the
Welch web site, www.welchvacuum.com.
A Welch customer service representative
will then call you with the RMA number
and shipping instructions.
The reason for the Safety Service
Form is that it contains information
on what chemicals may have been ingested
into the pump during its use. Worker safety
rules require this information prior to a
repairman examining the pump.
Technical Service and Support:
Email: welchvacuum@thomasind.com
WARRANTY
This Welch Vacuum product is warranted to be free from defects in material and
workmanship. The liability of Welch Vacuum, Thomas Industries Inc. under this
warranty is limited to servicing, adjusting, repairing, or replacing any unit or
component part which in the judgment of Welch Vacuum, Thomas Industries
Inc.has not been misused, abused, or altered in any way or damaged by ingestion
of foreign material causing impaired performance or rendering it inoperative.
Foreign material includes solids, liquids other than pump oil, corrosive gases, and
water or solvent vapor. No other warranties are expressed or implied. The
method of executing this warranty: servicing, adjusting, repairing, or replacing,
shall be at the discretion of Welch Vacuum, Thomas Industries Inc. Vacuum pumps
that have been operated within a vacuum system, or other system, for any period,
however short, will be repaired under this warranty rather than replaced. The
warranty is effective for one year from the date of original purchase when:
1. The warranty card has been completed and returned.
2. The product is returned to the factory or other designated
Service centers, freight prepaid.
3. The product in our judgment is defective through no
action or fault of the user.
If the product has become defective through misuse, abuse, alteration, or ingestion
of foreign material, repairs will be billed regardless of the age of the product. In the
event, an estimate of the repair costs will be submitted and authorization of these
charges will be required before the product is repaired and returned.
Fax: 847-677-8606
Call: 847-676-8800
8:00 a.m. to 4:30 p.m. Central Time
TRADEMARKS
The following are registered trademarks
of Welch Rietschle Thomas:
WELCH, DUOSEAL, GEM, CHEMSTAR, DIRECTORR
SELF-CLEANING DRY VACUUM SYSTEM,
UNIBARB & GELMASTER (Registration applied for)
WOB-L is a registered trademark of
Rietschle Thomas.
The following are registered trademarks of
other companies:
LABCONCO
Labconco Corporation
BÜCHI
Büchi Labortechnik
FOMBLIN
Ausimont
TEFLON
E.I. DuPont de Nemours & Co.
www.welchvacuum.com