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Thrive: The Skills Imperative - Power Systems Engineering ...

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20<br />

Council on Competitiveness <strong>The</strong> <strong>Skills</strong> <strong>Imperative</strong><br />

That growth in value-added services is driving demand<br />

for higher-skilled and more educated workers.<br />

In 1973, only 28 percent of prime-age workers had<br />

any post-secondary education. Today, 59 percent attended<br />

some type of post-secondary institution. 27<br />

<strong>The</strong> service economy is creating a need for new and<br />

more complex skill sets—creativity, problem solving,<br />

communications, customer relations, computing,<br />

collaboration and teamwork. Increasingly, all workers<br />

have to be adaptive and flexible—able to respond<br />

rapidly and with independent initiative. <strong>The</strong>se postindustrial<br />

jobs in legal, finance, business consulting,<br />

health care, education and other knowledge-intensive<br />

service industries require higher levels of<br />

communications and problem-solving skills because<br />

their work entails higher levels of human interaction<br />

and customized, often personalized, responses to<br />

challenges and opportunities. 28 Americans live and<br />

work in a service economy, yet are only just beginning<br />

to teach and train students and workers to<br />

improve service sector productivity and innovation.<br />

Bottom Line<br />

<strong>The</strong> time has passed to abandon the misguided<br />

stereotypes and focus on skills for the knowledge-intensive<br />

service economy. In virtually all<br />

advanced economies and successful emerging<br />

ones as well, new services are becoming the<br />

dominant driver of economic growth and are<br />

making it easier for entrepreneurs to innovate<br />

new business concepts. Competing for the<br />

future means it is time to get serious about<br />

figuring out how to create a skills advantage for<br />

American workers and companies. Understanding<br />

the best practices and skill sets in a more<br />

rigorous way is the key. Industry, academia and<br />

governments have begun to support multidisciplinary<br />

curricula, training programs and research<br />

agendas around service science—but much more<br />

needs to be done.<br />

7. <strong>The</strong> Service Economy Generates High Demand for Higher Order <strong>Skills</strong><br />

Source: Council on Competitiveness, Competitiveness Index<br />

<br />

PERCENT CHANGE IN JOBS PER SKILL<br />

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<br />

<br />

Complex<br />

communication<br />

Expert thinking<br />

Routine manual<br />

Routine cognitive

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