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KM Organization<br />

Operational processes must align with the KM framework<br />

and strategy, including all performance metrics and<br />

objectives.<br />

KM processes throughout the organization must align to<br />

operational needs.<br />

Redesign the organization and identifying key levers of<br />

change, including roles and responsibilities.<br />

KM transform the organization’s culture.<br />

– The increasing value placed on highly capable people<br />

– Rising job complexity<br />

– Universal availability of information on the Internet<br />

KM must be integrated into business processes.<br />

Copyright © 2005 Institute of Management Consultants Hong Kong.<br />

All rights preserved.<br />

VA<br />

31

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