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2012 PROCEEDINGS - Public Relations Society of America

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Table 5 (continued)<br />

Answer options for<br />

close-ended questions<br />

Open-ended<br />

questions<br />

Totals<br />

3-very good<br />

0-good<br />

1-fair<br />

0-poor<br />

0-very poor<br />

3-very good<br />

1-good<br />

0-fair<br />

0-poor<br />

0-very poor<br />

17-very good<br />

13-good<br />

2-fair<br />

0-poor<br />

0-very poor<br />

The respondent who noted ―fair‖ felt<br />

that a ―non applicable‖ option should<br />

be <strong>of</strong>fered in the scale, although also<br />

commenting that such an option<br />

could invite respondents to avoid<br />

answering tough questions.<br />

20

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