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2012 PROCEEDINGS - Public Relations Society of America

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Table 5<br />

Instrument Refinement Data Collected from Pilot Tests<br />

Data collected in the pilot tests based on results <strong>of</strong> the ―<strong>America</strong>n Evaluation Association‘s<br />

Independent Consulting Group‘s Instrument Peer Review Rubric.‖ Data illustrates participants‘<br />

perceptions <strong>of</strong> the instrument created to assess client satisfaction <strong>of</strong> student public relations<br />

firms, or other client coursework completed for clients.<br />

Question Results Description <strong>of</strong> comments for nonanswers,<br />

fair, poor, or very poor<br />

Alignment to the<br />

purpose<br />

1-very good<br />

3-good<br />

0-fair<br />

0-poor<br />

Appropriateness for<br />

target population<br />

Instructions<br />

Appearance<br />

Layout and order <strong>of</strong><br />

questions<br />

Close-ended question<br />

wording<br />

0-very poor<br />

3-very good<br />

1-good<br />

0-fair<br />

0-poor<br />

0-very poor<br />

2-very good<br />

2-good<br />

0-fair<br />

0-poor<br />

0-very poor<br />

2-very good<br />

2-good<br />

0-fair<br />

0-poor<br />

0-very poor<br />

1-very good<br />

2-good<br />

1-fair<br />

0-poor<br />

0-very poor<br />

2-very good<br />

2-good<br />

0-fair<br />

0-poor<br />

0-very poor<br />

The respondent who noted ―fair‖ felt<br />

that the questions specific to<br />

communication should be kept<br />

together. However, it was<br />

commented that the order <strong>of</strong> the<br />

questions within the sections was<br />

very well done.<br />

(continues)<br />

19

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