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<strong>Umicore</strong> <strong>Precious</strong> <strong>Metals</strong> <strong>Refining</strong><br />
Excellence in recycling<br />
November 2012
• Exploring <strong>Umicore</strong><br />
• Focus on clean technologies<br />
• Exploring <strong>Umicore</strong> <strong>Precious</strong> <strong>Metals</strong> <strong>Refining</strong>:<br />
<br />
<br />
<br />
<br />
<br />
Raw materials supply<br />
Sampling & assaying<br />
Recycling & refining<br />
<strong>Metals</strong> sales<br />
Customer support<br />
• <strong>Umicore</strong> & sustainability
<strong>Umicore</strong>’s business approach<br />
• We transform metals into hitech<br />
materials.<br />
• We use application know-how<br />
to create tailor-made solutions<br />
in close collaboration with our<br />
customers.<br />
• We close the loop and secure<br />
supply by recycling production<br />
scrap and end-of-life materials.<br />
• We aim to minimize our<br />
environmental impact and be<br />
the best employer and<br />
neighbour.<br />
Application<br />
know-how<br />
Recycling<br />
3
1800 1850 1900 1950 2000<br />
1805 Vieille-Montagne<br />
1853 Asturienne des Mines<br />
1985<br />
1989<br />
2005 Cumerio<br />
1928 Compagnie des Metaux d’Overpelt<br />
1970<br />
1908 Société Générale Métallurgique de Hoboken<br />
1887 Usine de Désargentation (Degussa)<br />
1985<br />
1919 Société Générale des Minerais<br />
1959 Mechim 1989<br />
1906 Union Minière du Haut-Katanga<br />
2001<br />
Union Minière 1981<br />
1904 ACEC 1989 UM<br />
1919 SIBEKA<br />
1990<br />
MDK Kombinat Pirdop<br />
Sogem<br />
2007 Nyrstar<br />
1873 Degussa (EM) DMC 2 PMG 2003<br />
* Smaller acquisitions not mentioned in this overview<br />
4<br />
Delphi 2005
Key megatrends for <strong>Umicore</strong><br />
Resource scarcity<br />
More stringent emission control<br />
Renewable energy<br />
5<br />
Electrification of the automobile
<strong>Umicore</strong> fit with megatrends<br />
Electrification<br />
of the automobile<br />
We are a leading producer of key materials for<br />
rechargeable batteries for laptops, mobile phones<br />
as well as electrified vehicles<br />
Resource<br />
scarcity<br />
We are the largest recycler of precious metals; we<br />
are able to recycle more than 20 different metals<br />
More stringent<br />
emission control<br />
We provide catalysts for 1 out of 3 cars in the<br />
world as well as for trucks & non-road vehicles<br />
Renewable<br />
energy<br />
We supply key innovative materials for highefficiency<br />
solar cells and other photovoltaic<br />
applications<br />
6
<strong>Umicore</strong>’s structure<br />
7
<strong>Umicore</strong>’s businesses<br />
Energy Materials<br />
We develop materials which enable<br />
the clean production and storage of<br />
energy<br />
The business is driven by the<br />
demand for clean, low-carbon energy<br />
solutions<br />
Recycling<br />
We operate a unique recycling<br />
process to deal with complex<br />
industrial residues and end-of-life<br />
materials<br />
The business is driven by materials<br />
scarcity and recycling legislation<br />
Catalysis<br />
We develop technologies to treat<br />
automotive emissions<br />
The business is driven by<br />
increasingly stringent emission<br />
norms to promote clean air<br />
Performance Materials<br />
We produce a range of essential<br />
materials and chemicals based on<br />
precious metals and zinc<br />
Diverse applications:<br />
e.g. high-purity glass, construction,<br />
pharma, electrics/electronics<br />
8
Global presence<br />
14,600 people in 79 industrial sites<br />
Europe<br />
North America<br />
• 866 people<br />
• 7,635 people<br />
• 35 industrial sites<br />
• 12 industrial sites<br />
South America<br />
• 1,195 people<br />
• 5 industrial sites<br />
Africa<br />
• 1,625 people<br />
Asia/Pacific<br />
• 3,251 people<br />
• 24 industrial sites<br />
Figures include associated companies as of end 2011<br />
• 3 industrial sites<br />
9
• Exploring <strong>Umicore</strong><br />
• Focus on clean technologies<br />
• Exploring <strong>Umicore</strong> <strong>Precious</strong> <strong>Metals</strong> <strong>Refining</strong>:<br />
<br />
<br />
<br />
<br />
<br />
Raw materials supply<br />
Sampling & assaying<br />
Recycling & refining<br />
<strong>Metals</strong> sales<br />
Customer support<br />
• <strong>Umicore</strong> & sustainability
Clean technologies<br />
• innovative technologies specifically designed to optimize<br />
the use of natural resources and to reduce environmental impact<br />
• 90% of R&D expenditure in clean tech domain<br />
11
Materials for high-efficiency solar cells<br />
<strong>Umicore</strong>’s extremely thin and pure<br />
germanium substrates (or wafers)<br />
are very popular as the base<br />
material for solar cells in space,<br />
where size, efficiency and power<br />
are crucial.<br />
These rare germanium-materials<br />
are also descending to earth. They<br />
are used in solar energy parks in<br />
Australia, parts of the USA and the<br />
south of Spain.<br />
12
Fuel cell technology<br />
The mixture of hydrogen with oxygen results in the production of energy<br />
with the only by-product being water. Fuel cells are power plants where<br />
this reaction happens. They could be used to power the environmentally<br />
friendly car of the future.<br />
<strong>Umicore</strong> focuses on the development of electro-catalyst materials for use<br />
in fuel cells which trigger the chemical reaction of hydrogen with oxygen.<br />
13
Rechargeable battery materials<br />
<strong>Umicore</strong> has a leading position in<br />
active materials (cathodes) for<br />
lithium-ion rechargeable batteries.<br />
Portable electronics applications<br />
(mobile phones & laptops) have<br />
driven our growth in recent years.<br />
Succes factors for batteries are:<br />
lighter, smaller, high capacity and<br />
long life.<br />
New materials will be a key enabler<br />
for batteries used in electrified<br />
vehicles.<br />
14
Automotive catalysts<br />
<strong>Umicore</strong> is a world leader in automotive catalysts. <strong>Precious</strong> metals play<br />
a prominent role: materials such as platinum, rhodium and palladium react<br />
with harmful emissions from combustion engines (nitrogen oxide, organic<br />
molecules and carbon monoxide), rendering these gases largely<br />
harmless.<br />
15
Recycling scarce metals<br />
<strong>Metals</strong> can be infinitely recycled without<br />
losing any of their intrinsic properties.<br />
Recycling is particularly important in the<br />
precious metals sector. Although e.g.<br />
catalysts are designed in such a way that<br />
they prove to be more efficient with<br />
increasingly fewer precious metals, the<br />
application of this modern technology in<br />
everyday objects has grown exponentially in<br />
the last few years. This greatly enhances the<br />
demand for scarce precious metals.<br />
Meanwhile <strong>Umicore</strong> has become the world’s<br />
leading recycler of precious metals from<br />
used mobile phones, laptops or end-of-life<br />
catalysts.<br />
16
Recycling scarce metals<br />
High-tech refining<br />
Back-yard recycling<br />
= low tech<br />
• recycling in third world countries<br />
• total Au-recovery efficiency only 25%<br />
• dramatic health & environmental<br />
damage<br />
• virtually no recovery of other metals<br />
<strong>Umicore</strong> <strong>Precious</strong> <strong>Metals</strong> <strong>Refining</strong><br />
= high tech<br />
• high precious metals yields: > 95%<br />
• special & base metals recovered<br />
• elimination of hazardous substances<br />
• high environmental standard<br />
17
• Exploring <strong>Umicore</strong><br />
• Focus on clean technologies<br />
• Exploring <strong>Umicore</strong> <strong>Precious</strong> <strong>Metals</strong> <strong>Refining</strong>:<br />
<br />
<br />
<br />
<br />
<br />
Raw materials supply<br />
Sampling & assaying<br />
Recycling & refining<br />
<strong>Metals</strong> sales<br />
Customer support<br />
• <strong>Umicore</strong> & sustainability
UPMR worldwide<br />
Hoboken (B)<br />
Maxton (USA)<br />
• headquarters<br />
• commercial activities,<br />
sampling, assaying & refining<br />
• 1,523 employees<br />
• <strong>Umicore</strong> Autocatalyst<br />
Recycling Belgium NV<br />
• collecting, decanning &<br />
sampling<br />
Hanau (D)<br />
• <strong>Umicore</strong> Autocatalyst<br />
Recycling USA<br />
• collecting, decanning<br />
& sampling<br />
• 9 employees<br />
• commercial activity<br />
Shanghai (CN)<br />
Manaus (BR)<br />
• AgNO3 production<br />
• commercial activities<br />
• UPMR is represented by<br />
UMS (BD-team)<br />
Guarulhos (BR)<br />
• commercial activities, sampling,<br />
assaying & refining<br />
• 108 employees<br />
• collecting, decanning &<br />
sampling<br />
19<br />
Thailand (TH)<br />
• commercial activities<br />
• collecting, decanning<br />
& sampling<br />
• 4 employees<br />
Autocatalyst Recycling Network
UPMR: the leading precious metals recycler<br />
• unique & innovative technology<br />
• excellent services to an<br />
international customer basis<br />
• wide range of complex precious<br />
metals bearing materials<br />
• efficient recovery of 17 different<br />
metals<br />
• applying world class<br />
environmental standards<br />
20
Closing the materials loop<br />
End-of-life materials<br />
Production scrap<br />
MINES<br />
Ores &<br />
concentrates<br />
SMELTERS<br />
& REFINERS<br />
Refined<br />
metals<br />
INDUSTRY<br />
Products<br />
e.g. computers<br />
CONSUMERS<br />
Complex<br />
mining<br />
concentrates<br />
& residues<br />
Smelting<br />
& refining<br />
residues<br />
Complex<br />
production<br />
scrap<br />
Recycled<br />
metals<br />
Complex<br />
end-of-life<br />
materials<br />
Recycled<br />
metals<br />
21
Our core business<br />
Raw materials supply<br />
Sampling & Assaying<br />
Smelting & <strong>Refining</strong><br />
<strong>Metals</strong> sales<br />
Customer support<br />
22
Raw Materials<br />
Supply<br />
Each year UPMR processes<br />
around 350,000 tonnes of more<br />
than 200 different types of raw<br />
materials containing<br />
lead/copper/nickel & precious<br />
metals.
Types of raw material: by-products<br />
By-products from non-ferrous industry<br />
e.g. slags from nickel,<br />
PGM & PM industry and<br />
slimes processing<br />
e.g. copper cement from<br />
zinc industry<br />
e.g. lead sulphate from<br />
zinc industry<br />
e.g. flue dust from nickel,<br />
PGM & PM industry<br />
e.g. electrolysis slimes<br />
from copper industry<br />
24<br />
e.g. drosses from lead<br />
smelters
Types of raw material: recyclables<br />
Recyclable products<br />
Spent Industrial<br />
Catalysts<br />
Electronic Scrap<br />
Spent Automotive<br />
Catalysts<br />
<strong>Precious</strong> metal<br />
bearing raw<br />
materials<br />
industrial catalysts<br />
from oil refining &<br />
petrochemical<br />
industry<br />
e.g. printed circuit<br />
boards<br />
end-of-life<br />
car catalysts<br />
e.g. fuel cells,<br />
photographic<br />
residues<br />
25
Sampling &<br />
Assaying<br />
The wide variety & complexity<br />
of incoming materials mean that<br />
sampling & assaying are key<br />
success factors in determining<br />
our customer’s financial yield.<br />
UPMR allocates more than 15%<br />
of its operating budget to these<br />
services.
Raw materials flow<br />
Final sample<br />
preparation of<br />
primary sample<br />
Laboratory<br />
Assay Exchange<br />
Arrival of raw<br />
materials<br />
Primary sample<br />
W&S report<br />
Samples for customers<br />
Determination of<br />
metals content<br />
Settlement of results<br />
between customer &<br />
UPMR<br />
Physical reception<br />
Weighing information<br />
Moisture determination<br />
Loss of identity<br />
Bulk<br />
27<br />
Smelter
Sampling<br />
• unique state-of-the-art facilities<br />
• dedicated to process all raw materials<br />
• key drivers:<br />
<br />
<br />
<br />
<br />
maximizing automations<br />
adequate capacities in growing segments<br />
(e-scrap, auto catalysts…)<br />
shortening the lead times<br />
respecting environmental, health & safety<br />
standards<br />
• employment: 190 people<br />
• secured area<br />
• 8000 lots & 350,000 t/year<br />
28
Main sampling process<br />
Autocatalysts<br />
Electronic scrap<br />
• Decanning & sampling of ceramic converters in Hoboken (B),<br />
in Maxton (US), in Guarulhos (BR) and in Thailand.<br />
• Shredding & sampling of metallic converters in Maxton.<br />
Two separate lines for shredded & unshredded<br />
Fine free-flowing material<br />
Sampling via blending, e.g. sweeps, industrial catalysts<br />
Metallic material<br />
Sampling after remelting<br />
Wet material<br />
• Homogenization by mixing<br />
• Automatic spear sampling, e.g. leach products, slimes<br />
Lumpy material<br />
Sampling via milling<br />
Liquid spent<br />
Homogenization; increments from bulk flow, e.g. spent<br />
homogeneous Rh catalyst<br />
Final sample preparation<br />
29
Masterplan Sampling<br />
We strive to be a sustainable company. With this project<br />
• we realise a breakthrough as regards safety<br />
• we improve the working environment & conditions<br />
• we create more flexibility at growth & market opportunities<br />
• we substantially increase our capacity<br />
• we work more efficiently because of more space<br />
• we improve our image with our customers<br />
• we replace obsolete infrastructure<br />
30<br />
The Masterplan will be finished<br />
end 2014.
Assaying<br />
• recognized leadership in the precious<br />
metals industry<br />
• an up-to-date analytical equipment,<br />
supported by:<br />
<br />
<br />
a robust quality assurance system<br />
a laboratory information & management<br />
system<br />
• key drivers:<br />
<br />
<br />
<br />
customer orientation<br />
respect for short lead times<br />
continuously investment in analytical<br />
research & method improvement<br />
• employment: 109 people<br />
• 55,000 samples/y<br />
31
Assaying process<br />
• internationally recognized by our customers in precious metals assaying using<br />
conventional fire assay & chemical procedures<br />
• in-house developed technologies/processes<br />
• extensive wet chemistry experience<br />
• environmental analysis, including dioxins (by Gas Chromatography – Mass<br />
Spectrometry)<br />
• trace metals determination<br />
• broad range of instrumental techniques, e.g. X-Ray Fluorescence<br />
32
Smelting &<br />
<strong>Refining</strong><br />
Pd Se<br />
Au<br />
Ir<br />
Cu<br />
Ru<br />
Ag<br />
Te<br />
Rh<br />
Pt<br />
Pb As Ni<br />
In<br />
Sb<br />
Bi<br />
Sn<br />
Pb, Cu & Ni drive our unique<br />
recycling process. By using the<br />
specific properties of these<br />
collector metals, precious &<br />
other secondary metals are<br />
recovered with the highest<br />
efficiency.<br />
Our in-house developed<br />
<strong>Precious</strong> <strong>Metals</strong> Refinery is one<br />
of the world’s largest & most<br />
efficient refining facilities.
Urban mining “deposits” much richer than<br />
primary mining ores<br />
Primary Mining<br />
~ 5 g/t Au in ore<br />
Similar for Platinum Group <strong>Metals</strong><br />
(PGMs)<br />
< 1% Cu<br />
Urban mining<br />
~ 200 g/t Au in PC circuit boards<br />
~ 300 g/t Au in cell phones<br />
~ 2000 g/t PGM in automotive<br />
catalysts<br />
~ 15 % Cu in printed circuit boards<br />
34
Raw Materials<br />
Sampling<br />
<strong>Precious</strong> <strong>Metals</strong> Operations<br />
Base <strong>Metals</strong> Operations<br />
Sulphuric Acid plant<br />
Smelter<br />
Pb-slags<br />
Blast Furnace<br />
SO 2<br />
Cu-matte<br />
Ni-speiss<br />
Cu-bullion<br />
Pb-bullion<br />
Leaching & Electro Winning<br />
Lead Refinery<br />
Agresidue<br />
PM-residue<br />
In-Te-residue<br />
Nickel Refinery<br />
<strong>Precious</strong> <strong>Metals</strong> Refinery<br />
Special <strong>Metals</strong> Refinery<br />
PMresidue<br />
Seresidue<br />
H 2 SO 4<br />
Ni, As<br />
Cu<br />
35<br />
Ag, Au, Pt, Pd, Rh, Ir, Ru<br />
In, Se, Te<br />
Pb, Bi,<br />
Sb, Sn<br />
Slags
<strong>Precious</strong> <strong>Metals</strong> Operations:<br />
Smelter<br />
• unique Isa smelt, submerged lance<br />
combustion technology, injecting<br />
oxygen enriched air & fuel in a molten<br />
bath<br />
• separating precious metals in a copper<br />
bullion from mostly all other metals<br />
concentrated in a lead slag<br />
• operating at 1,000 mt/day at an<br />
availability >92%<br />
• highly flexible technology for PM<br />
recycling:<br />
<br />
variability of physical aspect (lumps,<br />
fines, wet, dry, shredded material...)<br />
variability of feed mix (e.g. volume e-<br />
scrap vs. total volume)<br />
<br />
ratio PM / PGMs & impurities in the<br />
feed mix<br />
36
<strong>Precious</strong> <strong>Metals</strong> Operations:<br />
Leaching and Electrowinning<br />
• leach copper to collect precious metals in a<br />
residue for further refining in the <strong>Precious</strong><br />
<strong>Metals</strong> Refinery<br />
• increase PM-content in residue from intake<br />
(Cu-granules) with factor 10<br />
• Cu electro winning process, actual current<br />
efficiency >95%<br />
• producing 99.99% pure Cu-cathodes<br />
• highly flexible technology<br />
<br />
<br />
ratio copper / other metals<br />
PM & PGM content<br />
37
<strong>Precious</strong> <strong>Metals</strong> Operations:<br />
<strong>Precious</strong> <strong>Metals</strong> Refinery<br />
• combination of classical methods<br />
& unique in-house developed<br />
processes<br />
• unique flexibility on ratio of gold,<br />
platinum, palladium & secondary<br />
PGMs vs. silver, varying<br />
substantially according to raw<br />
material feed<br />
• high purity metal production:<br />
<br />
<br />
<br />
Ag & Au: 4N & 5N<br />
Pt, Pd, Rh: 3N5, catalytic grade<br />
Ir & Ru: concentrates<br />
38
Base <strong>Metals</strong> Operations:<br />
Blast Furnace<br />
• material bearing lead/copper is<br />
transformed into impure leadbullion,<br />
speiss, copper matte &<br />
slags<br />
• feed mixture of more than 20<br />
different products<br />
• smelting capacity up to 1000 t/day<br />
• production of lead: 200 - 250 t/day<br />
39
Base <strong>Metals</strong> Operations:<br />
Lead Refinery<br />
• treatment of the lead-bullion from the<br />
Blast Furnace<br />
<br />
95% Pb with As, Sn, Sb, In, Te, Ag, Bi<br />
• in a batch type process these<br />
impurities are individually separated<br />
<br />
<br />
<br />
<br />
<br />
<br />
As-salt retrograded to the smelter<br />
Sn-salt for third party treatment<br />
Sb-salt for sales<br />
In- & Te-residue for treatment in the<br />
Special <strong>Metals</strong> Refinery<br />
Ag-skimmings for treatment in the<br />
<strong>Precious</strong> <strong>Metals</strong> Refinery<br />
Bi-skimmings for third party treatment<br />
• the main final product is refined lead:<br />
99.99 % Pb<br />
• capacity of 100,000 t/year<br />
40
Base <strong>Metals</strong> Operations:<br />
Special <strong>Metals</strong> Refinery<br />
Selenium, tellurium & indium are extracted from side-streams of the PMO & the<br />
Lead Refinery.<br />
Selenium is often present in copper ore & is recovered from tankhouse slimes. It is used in the<br />
glass & pigment industry, in reprography applications, in infrared optics & solar cell technologies.<br />
UPMR has a production capacity of 600 tonnes per year.<br />
Tellurium is mainly generated in a by-product of the copper industry. It improves the<br />
machinability of steel, is used in rubber vulcanization & catalysts, as well as in thermo-electric<br />
and thin-film photovoltaic applications. UPMR has an annual production capacity of 150 tonnes.<br />
Indium is not found in the native state, but is associated with lead & zinc in many ores. 80% of<br />
the indium consumption is dedicated to the production of Indium-Tin-Oxide, which is a transparent<br />
conductive oxide used in flat <strong>screen</strong> displays. Applications of indium also include low melting<br />
point alloys, control rods for nuclear reactors & hermetic seals for cryogenic applications and thinfilm<br />
photovoltaic applications. UPMR has a production capacity of 50 tonnes per year.<br />
41
Base <strong>Metals</strong> Operations:<br />
Battery Smelter<br />
• Official inauguration: September 7, 2011<br />
• Capacity: 7,000 ton/y<br />
• Improved energy & CO 2 -balance<br />
• No dismantling, crushing…<br />
<br />
<br />
Safe for workers<br />
Safe for environment<br />
• For any size of batteries<br />
<br />
<br />
<br />
Small electronic appliances<br />
Industrial batteries<br />
HEV/ EV batteries<br />
• Future volume is driven by the emerging<br />
electrification of transport<br />
42
<strong>Metals</strong> Sales<br />
We recover and sell precious,<br />
special & base metals,<br />
chemicals & derivated products.
<strong>Precious</strong> metals<br />
Silver (Ag)<br />
• Capacity: 2,400 t/y<br />
• Grade: silver 99.9% granules, AgNO3-<br />
c, AgNO3-sol, Ag2O<br />
• Applications: jewellery, coins,<br />
electronic & imaging industries,<br />
catalysts, batteries<br />
Gold (Au)<br />
• Capacity: 100 t/y<br />
• Grade: gold 99.99% grains, ingots (1<br />
or 12.5 kg bars)<br />
• Applications: jewellery, investment,<br />
coins, electronic industries…<br />
44
<strong>Precious</strong> metals<br />
• Platinum (Pt)<br />
• Capacity: 25 t/y<br />
• Palladium (Pd)<br />
• Capacity: 25 t/y<br />
• Rhodium (Rh)<br />
• Capacity: 5 t/y<br />
• Grade: 99.95% powder (sponge)<br />
• Applications: jewellery (Pt),<br />
industrial & automotive catalysts,<br />
electronic industry…<br />
45
<strong>Precious</strong> metals<br />
Iridium (Ir)<br />
• Grade: high grade salt<br />
• Applications: hard metal & heat<br />
resistant alloys, electronic<br />
industry…<br />
Ruthenium (Ru)<br />
• Grade: high grade salt<br />
• Applications: hard metal & heat<br />
resistant alloys, electronic<br />
industry…<br />
46
Base metals<br />
• Lead (Pb)<br />
• Capacity: 125,000 t/y<br />
• Grade: 99.97%, 99.985%, 99.99%<br />
• LME brand “umicore”<br />
• Applications: batteries, building<br />
products…<br />
• Copper (Cu)<br />
• Capacity: 30,000 t/y<br />
• Grade: copper cathodes<br />
• Applications: cables, wires…<br />
• Nickel (Ni)<br />
• Capacity: 2,000 t/y<br />
• Grade: nickel sulphate<br />
• Applications: batteries, stainless<br />
steel…<br />
47
Special metals<br />
• Indium (In)<br />
• Capacity: 50 t/y<br />
• Grade: In 4N<br />
• Applications: Indium-Tin-Oxide in flat<br />
<strong>screen</strong>s, electronics & semi-conductors,<br />
solders & low melting point alloys,<br />
batteries, photovoltaic cells…<br />
• Selenium (Se)<br />
• Capacity: 600 t/y<br />
• Grade: Se 2N5, Se 3N, Se 4N5, Se 5N,<br />
Se 5N+, Se Crude<br />
• Applications: in glass industry as<br />
coloring agent, pigments, animal feed,<br />
photovoltaic cells…<br />
• Tellurium (Te)<br />
• Capacity: 150 t/y<br />
• Grade: Te 2N5, TeO2Crude<br />
• Applications: steel, brass & copper<br />
alloys, photovoltaic cells<br />
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Chemicals & derivated products<br />
Sodium antimonate (NaSbO3.6H2O)<br />
• Capacity: 6,000 t/y<br />
• Grade: sodium antimonate (dry or wet)<br />
• Applications: flame retardant, decoloring<br />
agent, oxygen removal additive (TV-glass)<br />
Slags<br />
• Capacity: 140,000 t/y<br />
• Grade: 0-4mm = Betozand; 4-32mm =<br />
Betogrind; 80-500mm = Umirock<br />
• Applications: additive for concrete & dyke<br />
fortification<br />
Sulphuric acid (H2SO4)<br />
• Capacity: 100,000 t/y<br />
• Grade: 96%, 78%<br />
• Application: production of fertilizers, paper<br />
and pulp industry, steel industry<br />
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Customer Support<br />
UPMR provides a complete<br />
range of commercial & financing<br />
services for an optimal match<br />
with our costumers’ needs.<br />
Logistical assistance is provided<br />
as well as cross border<br />
transports & all legislative<br />
related matters.
Comprehensive customer service<br />
• present worldwide to provide all necessary support<br />
• provides its clients complete incoming & outgoing logistical assistance<br />
for raw materials and for refined metals & products<br />
• assists the customer in taking care of all environmental & administrative<br />
obligations resulting from international waste regulations & shipments,<br />
such as the Basel Convention & the Decision of the OECD Council<br />
• VAT warehouse allows our<br />
clients to trade with their metal<br />
credit loco Hoboken without VAT<br />
registration in Belgium & without<br />
declaration to the related EU Tax<br />
authorities<br />
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Metal Management Service<br />
• optimal metal valorisation is ensured by<br />
team of experts, watching closely London<br />
fixings & market information<br />
• supplier’s risk management can be<br />
facilitated through forward pricing,<br />
transmission of limit orders or more specific<br />
solutions<br />
• refined metals can be returned or<br />
repurchased at the best available market<br />
conditions<br />
• clear individual metal accounts reflect all of<br />
the results of the metal transactions<br />
• UPMR offers special services like financing,<br />
leasing, swaps, metal account transfers,<br />
pledges, early metal returns, market<br />
information, regular metal statement...<br />
LBMA<br />
52
• Exploring <strong>Umicore</strong><br />
• Focus on clean technologies<br />
• Exploring <strong>Umicore</strong> <strong>Precious</strong> <strong>Metals</strong> <strong>Refining</strong>:<br />
<br />
<br />
<br />
<br />
<br />
Raw materials supply<br />
Sampling & assaying<br />
Recycling & refining<br />
<strong>Metals</strong> sales<br />
Customer support<br />
• <strong>Umicore</strong> & sustainability
Sustainability<br />
Sustainable development is development that meets the needs of the<br />
present without compromising the ability of future generations to meet<br />
their own needs (Brundtland Commission of the United Nations)<br />
54
Sustainable development<br />
For UPMR this implies:<br />
• an extreme make-over into a recycling company<br />
• tangible sustainable development objectives<br />
• using the EFQM business excellence model as the strategic vehicle<br />
55
Make-over UPMR<br />
Since 1995<br />
• strategical decision for flexible operations including recycling<br />
• “extreme makeover” of the plant<br />
• clean-up of historical pollution<br />
investment of 500 mio euro during 1996 - 2011<br />
1998 : start-up of make-over with new smelter 2011 : actual situation<br />
56
Facelift<br />
• Reinforce our image internal & external:<br />
• further improve working environment<br />
• improve training facilities<br />
• host visitors & clients more attractive<br />
• With a new stakeholder building:<br />
• transparency with zinc & glass<br />
• renovated administrative building<br />
• a new look for the surrounding buildings<br />
• green everywhere<br />
57
Sustainable development objectives<br />
Eco-efficiency<br />
Reduce carbon<br />
footprint<br />
We will reduce our CO 2 emissions by 20% = a<br />
reduction of some 100,000 tonnes per year vs 2006<br />
levels<br />
Emission reduction<br />
We will reduce by 20% the impact of metal emissions to<br />
water and air vs 2009 levels<br />
Product<br />
sustainability<br />
We will invest in tools to better understand and<br />
measure the life cycles and impacts of our many<br />
products<br />
58
Sustainable development objectives<br />
Water treatment<br />
• all site waters (process water,<br />
cooling water, rain water, sprinkling<br />
waters…) are treated; there is no<br />
direct drain to the River Scheldt<br />
• 2/3 of all treated water is reused in<br />
the plant<br />
• strict compliance with emission<br />
standards: quality of discharged<br />
water is meticulously observed<br />
59
1997<br />
1997<br />
1998<br />
1998<br />
1999<br />
1999<br />
2000<br />
2000<br />
2001<br />
2001<br />
2002<br />
2002<br />
2003<br />
2003<br />
2004<br />
2004<br />
2005<br />
2005<br />
2006<br />
2006<br />
2007<br />
2007<br />
2008<br />
2008<br />
2009<br />
2009<br />
2010<br />
2010<br />
2011<br />
2011<br />
Sustainable development objectives<br />
Reduction of air emissions<br />
Stack air emissions<br />
15.000<br />
12.000<br />
Pb in kg/year<br />
9.000<br />
6.000<br />
3.000<br />
0<br />
Diffuse air emissions<br />
10.000<br />
8.000<br />
Pb in kg/year<br />
6.000<br />
4.000<br />
2.000<br />
0<br />
60
ton CO2/year<br />
Sustainable development objectives<br />
Contribution to Kyoto Protocol<br />
• respect the climate change / CO 2 objectives:<br />
<br />
<br />
<br />
heat recovering facilities at Smelter, Blast Furnace & Lead Refinery<br />
efficiency increase at Leaching & Electrowinning<br />
several improvement projects<br />
• covenant with authorities: stay within the world top for energy efficiency<br />
• vision 2015: 20% CO 2 -reduction compared to 2006 efficiency<br />
340.000<br />
320.000<br />
300.000<br />
280.000<br />
260.000<br />
240.000<br />
220.000<br />
200.000<br />
2006 2007 2008 2009 2010 2011<br />
61<br />
100%<br />
90%<br />
80%<br />
70%<br />
60%<br />
50%<br />
40%<br />
30%<br />
20%<br />
10%<br />
0%<br />
CO2 reductie gerealiseerd<br />
CO2 uitstoot referentie 2006<br />
reële CO2-uitstoot
Sustainable development objectives<br />
Stakeholder engagement<br />
Sustainable<br />
procurement<br />
Local community<br />
We will implement the new Sustainable Procurement<br />
Charter in all Business Units and Corporate Purchasing<br />
& Transportation<br />
All our sites will be expected to make further steps in<br />
identifying key stakeholders and engaging with the<br />
local community<br />
62
Sustainable development objectives<br />
Social responsibility<br />
• yearly environmental report<br />
• yearly information session to inhabitants<br />
• consultation Committee with<br />
representatives of residentials &<br />
authorities<br />
• toll-free telephone number 24/7<br />
• visits, open house…<br />
• special communication efforts for soil<br />
remediation project:<br />
• replacement of historically<br />
contaminated soil by clean soil<br />
• 750 houses & public area<br />
• activities started in September 2006 &<br />
were finished in summer 2008<br />
63
Sustainable development objectives<br />
Great place to work<br />
ZERO lost time<br />
accidents<br />
We aim to have ZERO lost time accidents<br />
Occupational<br />
exposure reduction<br />
We will reduce the body concentrations of specific<br />
metals to which our employees have an exposure:<br />
Cd, Pb, Co, Ni, As, Pt<br />
People<br />
development<br />
All employees will receive an annual appraisal to<br />
discuss individual development<br />
Preferred employer<br />
We will target our actions based on the results of the<br />
2010 People Survey. Subsequent surveys will be used as<br />
the benchmark to measure future performance<br />
64
Sustainable development objectives<br />
Health & safety<br />
Aim: zero accident workplace<br />
• Safety performance has improved<br />
drastically over the past decade and<br />
continues to be an overriding priority<br />
Frequency lost time accidents *<br />
40<br />
35<br />
30<br />
25<br />
20<br />
15<br />
10<br />
• A specific task force has been set up<br />
to identify innovative ways in which<br />
further progress can be made<br />
towards the zero accident objective<br />
• Good progress has been made in the<br />
area of occupational health,<br />
particularly regarding the workplace<br />
exposure to the metals and materials<br />
that <strong>Umicore</strong> produces<br />
65<br />
30<br />
25<br />
20<br />
15<br />
10<br />
5<br />
0<br />
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011<br />
Lead in blood (µg/dl)<br />
norm UPMR = 40<br />
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011<br />
*<br />
number of accidents x 1.000.000 / number of hours worked
Sustainable development objectives<br />
Passion for people<br />
We are world leader thanks to all our employees.<br />
Human resources strategy based on:<br />
• sustainable employment<br />
• a safe & healthy working<br />
environment<br />
• stimulating our employees’<br />
(personal) development<br />
• respect for each individual<br />
• constructive dialogue between<br />
employer and employees<br />
66
Sustainable development objectives<br />
Passion for work<br />
Steady/growing employment:<br />
• 1632 employees in Hoboken:<br />
important regional employer<br />
• 250 recruitments in 2011<br />
• 160 recruitments in 2012<br />
• specialized trainings with<br />
recognized facilities, such as<br />
VDAB<br />
• space for alternative<br />
employment (adjusted work,<br />
green team, white tornadoes)<br />
67
Sustainable development objectives<br />
Passion for diversity<br />
• Recruitment policy: based on<br />
competence<br />
• no quota<br />
• no positive discrimination<br />
• Selection procedure<br />
• equal opportunities<br />
• best candidate is recruited<br />
• based on the qualifications for the<br />
work to be performed<br />
• 14 different nationalities: respect for other<br />
cultures<br />
68
Sustainable development objectives<br />
Business Excellence<br />
Our Business Excellence system is<br />
driven by the European Foundation of<br />
Quality Management (EFQM) model.<br />
The EFQM approach is formalized in<br />
one integrated management system<br />
certified against international<br />
standards:<br />
• ISO9001 certified for all our<br />
processes<br />
• ISO14001: environmental care<br />
system<br />
• OHSAS18001: safe and<br />
healthy production environment<br />
UPMR obtained a 5* EFQM<br />
Award (2007) and an EEAfinalist<br />
award (2009 &<br />
2011).<br />
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Inspired by the past,<br />
challenged by the future,<br />
we aim for progress every day.<br />
70<br />
www.preciousmetals.umicore.com
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