Policelink Brochure - Queensland Police Service

A more efficient way for everyone
Policelink 131 444 is designed to improve
response management and enhance the delivery
of police services to Queenslanders.
Policelink 131 444 provides Queenslanders with
another choice to contact police for non‐urgent
assistance, resulting in improved front line police
response times and enhanced client service
to the community and Queensland Police
Service members.
Professionally trained QPS Client Service
Officers will respond to your call from the
purpose built Policelink Contact Centre in
south‐east Queensland.
Why was Policelink introduced?
Policelink 131 444 delivers major enhancements
to the high quality policing and crime reporting
services delivered by the Queensland
Police Service.
The introduction of Policelink 131 444, will
positively impact on the availability of officers to
respond to true Triple Zero emergencies.
Your non‐urgent report to Policelink is important
and will be handled efficiently and effectively.
The new statewide service will also assist officers
managing crime in your local area by identifying
emerging crime trends from the information you
provide when you make a report to Policelink.
What happens when you call Policelink 131 444?
When you contact Policelink, our specially trained
Client Service Officers and Police Technical Advisors
will receive and process your request for non-urgent
police assistance. This can include selected property
crime reports from the community, some requests for
non-urgent police attendance, reports of lost property
and assisting with general enquiries, such as crime
prevention information. Where appropriate, Policelink
staff may also issue you with a crime report number
for insurance purposes.
Easy number to remember
Policelink 131 444 is an easy to remember number,
and available 24 hours a day, 7 days a week. Calls to
131 444 are charged at the local call rate, with mobile
phone call costs varying with your service provider.
Save Triple Zero (000) for emergencies.
Think Policelink 131 444 to report non-urgent matters
24 hours a day.
For more information visit www.policelink.qld.gov.au
Crime happening right now?
Call triple Zero (000).
For non-urgent
property crime
reporting
if not, think poliCelink.

Crime happening right now?
Stay safe. call Triple Zero (000).
When it’s not, think Policelink.
Call 131 444.
During a break and enter
To report a burglary when offenders have gone
Policelink 131 444 – the new number for
non‐urgent police matters
There’s a new telephone number to call when you need
to report non-urgent police matters. The new Policelink
131 444 number is available 24/7 and provides
Queenslanders with an additional method to report
a range of matters, including wilful property damage,
stealing offences, break and enters, stolen or unlawful
use of motor vehicles (UUMV) and lost property.
Policelink 131 444 is an easy to remember number,
available 24 hours a day, 7 days a week to contact
police to report non‐urgent incidents or make
general enquiries.
Wilful damage in progress
To report wilful damage that’s occurred
When should you call Policelink 131 444?
Think first, and if the crime is not happening now, life
threatening or there is little likelihood of the suspected
offenders still being in the area, think about phoning
Policelink 131 444. This includes assistance with:
• wilful property damage
• stealing offences
• break and enters
• stolen vehicles (UUMV)
• lost property.
When should you call Triple Zero (000)?
• If the crime is happening now
• When your life or property is in immediate danger
• When the event is time critical,
for example a fire.
Reporting a vehicle break in
To report stolen property